Advanced Vision Care Fort Worth

Dr. James Smith

Star Star Star Star Star 249 Reviews

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Reviews

StarStarStarStarStar Great staff at this place of business —    (Patient since 2019)

Great staff at this place of business


StarStarStarStarStar Patient for Life! —    (Patient since 2019)

I so love this Optical Office. Everyone is Incredibly kind and personable. They all seem to care and the Dr is always thorough.


StarStarStarStarStar Professional caring staff —    (Patient since 2019)

Professional caring staff


StarStarStarStarStar Very nice a professional people work here, I wa... —    (Patient since 2020)

Very nice a professional people work here, I was happy with the service.


StarStarStarStarStar Top Notch Tech —    (Patient since 2019)

I never miss my yearly visit. They always use the most up to date technology and the visits are always really quick.


StarStarStarStarStar Great customer services.  —    (Patient since 2019)

Great customer services. I was able to get in on time.


StarStarStarStarStar First time visit —    (Patient since 2020)

I must say that the staff was AMAZINGLY AWESOME. I moved from California to Fort Worth Texas and was in dire need of new glasses and I was recommended to this location and From the first phone call I made to make a appointment to the time I left on my first visit everybody was just very helpful. They had a great selection of eyewear and all ranging from expensive to budget saving. All in all it’s a great place to go if you need to update your prescription on your glasses or contacts I highly recommend them.


StarStarStarStarStar Tenille walker  —    (Patient since 2020)

Dr. Kevin and his staff are absolutely amazing, they all have a great sense of humor and are very friendly. You feel at home when you visit his office, I enjoyed my visit there.


StarStarStarStarStar Excellent service, from the front desk to the d... —    (Patient since 2020)

Excellent service, from the front desk to the doctor. So happy I found this place!!


StarStarStarStarStar Fast, friendly, and professional service!  —    (Patient since 2020)

Fast, friendly, and professional service! Everyone wore masks and cleaned the apparatuses before and immediately after used on me. I'll definitely be back next year!


StarStarStarStarStar It was a great experience. Very thorough exam ... —    (Patient since 2020)

It was a great experience. Very thorough exam and all my questions were answered.


StarStarStarStarStar Great and friendly service . The staff were so ... —    (Patient since 2019)

Great and friendly service . The staff were so friendly.


StarStarStarNo StarNo Star Better Office representatives get the sale! —    (Patient since 2020)

Dr. Smith was very friendly and knowledgable. I was a bit disappointed when the associate was reviewing glasses styles with me and cost. I had chosen a pair and quoted a price however once at the registered he discovered he had misquoted me by $150. It deterred me so I chose to take my prescription and chose elsewhere. This was terrible customer service on his part, and he lost a sale due to his negligence in quoting.


Reply

I am sorry that there was an error made in quoting your initial lens costs. I would ask that you give us the opportunity to earn your business in the future. J Kevin Smith, O.D.

StarStarStarStarStar Seeing clearer now. —    (Patient since 2019)

The Staff there is AWESOME they do a great job Friendly and polite I would recommend him to anyone Who is in need of an eye exam or glasses and contacts


StarStarStarStarStar The staff was very friendly and professional an... —    (Patient since 2019)

The staff was very friendly and professional and so was the doctor.


StarStarStarStarStar I love Dr. Smith. The sales presentation was co... —    (Patient since 2019)

I love Dr. Smith. The sales presentation was confusing and I did feel a little pressure from the saleswoman to spend more money. We have been coming to your office for 30 years and love you.


StarStarStarStarStar The staff at Advanced Vision made me feel welco... —    (Patient since 2020)

The staff at Advanced Vision made me feel welcome and took care of all my questions about getting my new glasses. I appreciate it more than they will ever know.


StarStarStarStarStar Amazing and quick response for last minute ask/... —    (Patient since 2019)

Amazing and quick response for last minute ask/concern regarding my eyesight.


StarStarStarStarStar Love this place! The staff is friendly and hel... —    (Patient since 2018)

Love this place! The staff is friendly and helpful. There's never much of a wait. The doctor gives me plenty of time to make sure that my prescription is correct and that he's answered all of my questions.


StarStarStarStarStar Wonderful  —    (Patient since 2018)

I enjoy this practice, every time, I come in for an exam , I know I’ll be taken care of . The office staff are friendly and very professional. Dr Smith is knowledgeable and makes sure I understand my exam results, and procedures being done. I trust that I’m getting excellent care , that’s why I return every year.


StarStarStarStarStar Everyone was polite and very helpful. My son re... —    (Patient since 2019)

Everyone was polite and very helpful. My son refered me to you. I was very happy with the service.


StarStarStarStarStar This was the best optometrist office tht I have... —    (Patient since 2019)

This was the best optometrist office tht I have visited. Not only was all the staff helpful, nice, and friendly. The doctor was wonderful.. I have never went to an office that doctor got me in the correct toric contacts on the first visit. I was very impressed at my vision when I left with toric lenses for my sight. Because I have always been the patient tht had to keep going back and. Forth trying multiple trial contacts. I have finally found an optometrist office tht I want to return to for next year.. No more eye doctor hopping..


StarStarStarStarStar I have gone to this clinic for over twenty year... —    (Patient since 2018)

I have gone to this clinic for over twenty years I appreciate the professional service and great eye care treatment.


StarStarStarStarStar ALWAYS a pleasure visit Advanced Vision Care! F... —    (Patient since 2019)

ALWAYS a pleasure visit Advanced Vision Care! Friendly staff, beautifully clean and decorated office and state of the art equipment.


StarStarStarStarStar Thanks to Dr. Smith and his staff. As usual we ... —    (Patient since 2018)

Thanks to Dr. Smith and his staff. As usual we were greeted with a lot of laughter and smiling faces not to mention the goodies we didn't need but so enjoyed. Everyone is always a pleasure to work with and there's no other place we trust with our vision.


StarStarStarStarNo Star Very nice friendly place. But they do not have ... —    (Patient since 2019)

Very nice friendly place. But they do not have any reasonably priced frames. If they did I would have given 5 stars.


StarStarStarStarStar  —    (Patient since 2019)

The doctor and staff was very nice. They were very thural with the examination process.


StarStarStarStarStar Love this place! —    (Patient since 2018)

Most heart warming well informed workers!


StarStarStarStarStar I appreciate the accommodating staff and doctor... —    (Patient since 2018)

I appreciate the accommodating staff and doctors. I made an 8 am appointment and they were there ready for business. Thank you for making my limited weekend time flow seemlessly. I loved the warmth of staff getting coffee from the doctors and me getting honest opinions about frames. Thanks for my update for clearer vision.


StarStarStarStarStar Good Experience —    (Patient since 2018)

Office staff was attentive and my exam was conducted quickly. I was happy with cost of glasses and quality offered.


StarStarStarStarStar I have been going to AVC for more than 10yrs (e... —    (Patient since 2019)

I have been going to AVC for more than 10yrs (except for that one time I strayed to the dreaded “competitor”...which we won’t speak of right Dr. Smith?) hehe, & the quality of my vision & glasses suffered because of it. I will never again go anywhere but AVC. You get everything you need. Awesome customer service, impeccable quality product, and the price is definitely affordable. Thank you guys so much for all you do!!! Terri Bennett :)


StarStarStarStarStar Excellent Optometry Clinic —    (Patient since 2018)

Doctors Smith and Frey are both professional and friendly, as are all the office staff. The wait times are minimal and the overall level of service is excellent. Highly recommended.


StarStarStarStarStar Clean office with great friendly and profession... —    (Patient since 2018)

Clean office with great friendly and professional personnel, doctors, and with the most up-to-date screenings for the eyes.


StarStarStarStarStar We have a great experience every time we visit!... —    (Patient since 2019)

We have a great experience every time we visit!


StarStarStarStarStar Excellent! Highly recommend. —    (Patient since 2019)

Dr. Smith and his staff are excellent. This office continues to use the latest technology each time I visit. I’ve always had wonderful service. I have diabetes and feel very confident that my eye health is in the best hands.


StarStarStarStarStar Everything was great until the end. Felt very p... —    (Patient since 2019)

Everything was great until the end. Felt very pressured to purchase from there.


StarStarStarStarStar Friendly staff and awesome doctor —    (Patient since 2019)

Dr. Kevin Smith was very knowledgeable and thoroughly explained all the aspects of my diagnosis. He took his time when letting me try on multiple contact lenses and making sure the best one fit me


StarStarStarStarStar Dr. Smith has a new piece of equipment that sca... —    (Patient since 2019)

Dr. Smith has a new piece of equipment that scans your eyes in lieu of dilation. Amazing to see your macular, blood vessels and the condition of your eyes for overall eye health. Cost was relatively low and painless procedure. I have been a patient here for over 13 years and great service for contacts and glasses.


StarStarStarStarStar I absolutely Love my Eye Doctor!!!! —    (Patient since 2019)

I absolutely Love my Eye Doctor and his Staff!!!!


StarStarStarStarStar I was welcomed as a new patient and immediately... —    (Patient since 2019)

I was welcomed as a new patient and immediately seen. All staff professional and Doctor Smith was patient and considerate to me as he tested my eyes.


StarStarStarStarStar AVC went above and beyond! —    (Patient since 2019)

AVC went above and beyond to get my husband a pair of glasses very quickly! They have also worked hard to ensure me a great contact fit for a good price. The doctors are quick but thorough and the staff is friendly, communicative and helpful. And they are very kid friendly! I highly recommend them!


StarStarStarStarStar I feel very comfortable with Dr. Smith. I have ... —    (Patient since 2019)

I feel very comfortable with Dr. Smith. I have gone here for years and I see no reason to change!


StarStarStarStarStar The staff here is AMAZING!!!  —    (Patient since 2019)

The staff here is AMAZING!!! They made me feel welcome and were so awesome with my kids. This was my first visit and I already look forward to a next visit because all the ladies here were just so sweet!! Dr. Smith was great as well, as he talked through everything with me. This place is the Chick-til-a of vision providers!


StarStarStarStarStar Dr. Smith and his staff are so warm and persona... —    (Patient since 2019)

Dr. Smith and his staff are so warm and personable!


StarStarStarStarStar All around a wonderful office! —    (Patient since 2019)

Everyone was very kind and welcoming starting when I scheduled the appt! We left our previous eye doctor because the office staff were so rude and unwelcoming. It was refreshing to have such a great experience! The appointment was for myself and 6 year old. I also ended up having to bring my 3 year old. The staff was very patient with both my kids and even took time to explain the process to my 6 year old, because they had never been to the eye doctor. I am overall very pleased and have already recommended the office to friends and family! Thank you!


StarStarStarStarStar Dr. Frye is an Excellent doctor  —    (Patient since 2019)

Dr. Frye is an Excellent doctor


StarStarStarStarStar Love, love Advanced Vision Care Fort Worth. Fri... —    (Patient since 2019)

Love, love Advanced Vision Care Fort Worth. Friendly, efficient team.


StarStarStarStarStar Highly recommend!  —    (Patient since 2019)

Dr. Smith was very knowledgeable and made me feel like my bad vision was in good hands.


StarStarStarStarStar Great place and great customer service.  —    (Patient since 2019)

Great place, The doctor is very friendly and he explains things to you in great detail. The staff is great. They don't try to push you into anything that you don't want or need. They will give you the best recommendations for your prescription needs.


StarStarStarStarStar THE EYE DOCTOR  —    (Patient since 2019)

My wife and I had a GREAT experience with the staff they were professional kind I would highly recommend him to anyone who is looking to get your eyes examined and get a pair glasses we threw some jokes at them and they laughed 😂we had a good time .


StarStarStarStarStar Excellent service! The staff is great!  —    (Patient since 2019)

Excellent service! The staff is great! They are very knowledgeable about their products. I will definitely recommend Advanced Vision Care to friends and family!!


StarStarStarStarStar Great place to get your eye needs!  —    (Patient since 2019)

Great place to get your eye needs!


StarStarStarStarStar Awesome Office, Awesome Staff and Awesome servi... —    (Patient since 2019)

Awesome Office, Awesome Staff and Awesome service ... as ALWAYS!


StarStarStarStarStar Our first visit  —    (Patient since 2019)

Our first visit was yesterday and I’m glad to say that I picked the right place. Things were explained to me thoroughly and I didn’t feel rushed with the entire process. From the initial screening, to sitting with the doctor, to finally picking out our frames and contact lenses. Glad to say that we’ll be loyal customers for the years ahead. The Fort Worth location is our new home!


StarStarStarStarStar The staff was very nice and informative and the... —    (Patient since 2018)

The staff was very nice and informative and the wait time upon arrival was on point.


StarStarStarStarStar The doctor and staff are so professional and we... —    (Patient since 2018)

The doctor and staff are so professional and welcoming and informative


StarStarStarNo StarNo Star . —    (Patient since 2018)

I give a three star because the majority of the appointment went well. Everyone was professional and courteous at the beginning. The preliminary steps were simple and painless. The doctor was helpful and clearly explained my situation. The portion I didn’t care for was choosing my glasses at the end. With what I feel is above average insurance, the only options available to me would cost several hundred dollars out of pocket. I felt pressured to buy these frames as well as the $95 custom made lenses.


StarStarStarStarNo Star Dr. Smith was extremely knowledgeable and perso... —    (Patient since 2018)

Dr. Smith was extremely knowledgeable and personable. I would recommend him to anyone. His staff, however, is deceptive. When you call before booking an appointment and say "I do not have insurance so I need the price of the visit," then the staff should be honest and direct about "hidden fees." I was quoted $95.00 and the actual price was $234.00, which was with a discount because they realized they messed up with me. If the appointment is worth $234.00, then I would pay it. That one person that didn't mention the additional fees created distrust and a lack of confidence, which made me frustrated and not in the mood to buy additional items such as contacts or glasses.


StarStarStarStarStar Had a wonderful experience for my yearly checku... —    (Patient since 2018)

Had a wonderful experience for my yearly checkup. Looking forward to using the new contact lens. Also, it is great that you are using the latest state of the art mapping devices to check the health of the eye.


StarStarStarStarStar Great service very nice folks! —    (Patient since 2018)

Great service very nice folks!


StarStarStarStarStar eye exam was great I really liked the new machi... —    (Patient since 2018)

eye exam was great I really liked the new machine for testing. It was great to leave the office without sun shades..


StarStarStarStarStar Great care and understanding. Had a foreign obj... —    (Patient since 2018)

Great care and understanding. Had a foreign object in my eye I received very prompt treatment with welcome relief. Thanks so much to Dr Smith and Dr Frye and the staff at both Mansfield and Hulen.


StarStarStarStarStar My visit was scheduled with ease for myself and... —    (Patient since 2018)

My visit was scheduled with ease for myself and my husband. We arrived and was greeted immediately. We were checked in and a quick maybe 5 min wait. Let me add that we had our 5 month old with us and they were very accommodating and friendly to him as well. They explained the process every step of the way. I was pleased at the cleanliness. The Dr was very thorough and everyone we came in contact were very personable and offered great help. We enjoyed our experience and will be back.


StarStarStarStarStar Your Welcome!! This was my first time to see Dr... —    (Patient since 2018)

Your Welcome!! This was my first time to see Dr. Smith. My overall experience was awesome. Dr. Smith and his staff were very polite and helpful. I would recommend them to my friends and family.


StarStarStarStarStar Very friendly and welcoming staff from the mome... —    (Patient since 2018)

Very friendly and welcoming staff from the moment I walked in. The appointment started on time and all tests were explained as to what they were for. The Dr. was very thorough and asked questions as well as explaining what was going on with my eyes. Front office again helpful when picking out frames and going over my costs and what was covered by my insurance. I was completely satisfied.


StarStarStarStarStar Professional services and doctor cares about hi... —    (Patient since 2018)

Professional services and doctor cares about his patients eyecare.


StarStarStarStarStar my eye appt... —    (Patient since 2018)

The service i recieved was excellant from start to finish. the Dr was the best, answered all my questions, made me fell special. Than you all so much.


StarStarStarStarStar Always excellent —    (Patient since 2018)

My vision needs are always met and Dr. Smith is always courteous and professional. Great place and staff!


StarStarNo StarNo StarNo Star Mom was told by Linda that our 17 years old cou... —    (Patient since 2018)

Mom was told by Linda that our 17 years old could go to his appointment by himself, however the lady that attended him when he got there was rude and was very rude and made sure mom knew that she was bothered that our son had to call mom to answer questions over the phone.


StarStarStarStarStar Great vision care office —    (Patient since 2018)

I have finally found a vision care office that I truly like. The personnel are very knowledgeable, helpful, and friendly. The doctors are great and take the time to address any of your concerns.


StarStarStarStarStar  —    (Patient since 2018)

First time visit to the office, and I couldn't have been more impressed. The entire staff was exceptional. Extremely welcoming when we walked in, and all around attentive and supportive, and ready to answer any questions that we had. Dr. Smith was as professional and knowledgeable, and took time to explain things and get to know me. I look forward to my next appointment next year.


StarStarStarStarStar Dr. Smith was hilarious. I enjoyed my visit! —    (Patient since 2019)

Dr. Smith was hilarious. I enjoyed my visit. It's nice to see a doctor with a great sense of humor. I laughed the entire time I was there. He was very knowledgeable and answered all my questions and eased any concerns. Thank you!


StarStarStarStarStar Excellent service. Dr. Smith explained everythi... —    (Patient since 2019)

Excellent service. Dr. Smith explained everything in a language I could understand. He answered all my questions and has a sense of humor which is a plus.


StarStarStarStarStar Repeat Customer —    (Patient since 2018)

Friendly staff, very professional. Doctor is easy to understand and takes his time to answer any questions you might have.


StarStarStarStarStar Great service. Great appointment time and quic... —    (Patient since 2018)

Great service. Great appointment time and quick service.


StarStarStarStarStar My first visit was great.  —    (Patient since 2018)

My first visit was great.


StarStarStarStarStar  —    (Patient since 0001)

great friendly fast service and a very nice staff


StarStarStarStarStar A true gem! —    (Patient since 2020)

So glad we found this gem of an office. Staff and doctor were all efficient and knowledgeable. The doctor spent time explaining and offering insight to our eye conditions. The staff were extremely helpful in selecting glasses. We will certainly be back!


StarStarStarStarStar Very kind and professional staff. Good frame se... —    (Patient since 0001)

Very kind and professional staff. Good frame selection.


StarStarStarStarStar Great Experience —    (Patient since 2018)

I have been coming to see Dr. Greg for about 2 years now. I highly recommend his office. He explains everything in English, not doctor lingo:) the ladies in the office are really friendly too!


Reply

Thanks Kelsie!!

StarStarStarStarStar Quick, efficient, easy, and great service! —    (Patient since 2019)

Quick, efficient, easy, and great service!


Reply

Thanks Greg!!

StarStarStarStarStar The remodeled office is great, with new equipme... —    (Patient since 2019)

The remodeled office is great, with new equipment and furnishings. Very professional, yet friendly staff. Frame selection had a broad spectrum to choose from. Very pleased with my visit.


Reply

Thanks Susan!!

StarStarStarStarStar Very professional, friendly, and helpful —    (Patient since 0001)

Very professional, friendly, and helpful


StarStarStarStarStar 💕 Advanced Vision Care 💕 —    (Patient since 2019)

I Absolutely love the team at Advanced Vision Care! Everyone is so friendly and professional! I always walk away with the best deals and perfect vision needs met! Thank you guys so very much for being you and allowing God to perfect your gifts to serve His people!!!💋


Reply

Thanks Terrie! We appreciate you so much.

StarStarStarStarStar I appreciate your entire staff being involved w... —    (Patient since 0001)

I appreciate your entire staff being involved with my eye care. From the reminders and reception to your techs friendly attitude. These personal touches are what sets you apart. Thanks Dr. Smith for all you do.


Reply

Thanks Stan!! Look forward to seeing you next time.

StarStarStarStarStar Very pleased with service.  —    (Patient since 0001)

Very pleased with service.


StarStarStarStarStar I love coming here! —    (Patient since 0001)

I love coming here. The ladies at the desk are funny. I selected about twenty frames to chose from and went through them without ever feeling like it was inconvenient for them. The doctor is really nice and professional. The offices are clean and the whole visit goes pretty quickly, even with the myriad of frames to choose from.


Reply

Thanks Erin!! W love having you and you make our job a joy.

StarStarStarStarStar The office staff is great.  —    (Patient since 0001)

The office staff is great.


StarStarStarStarStar Advanced Vision Care provided me with great ser... —    (Patient since 0001)

Advanced Vision Care provided me with great service and help me understand my options they took really good care of my eye care needs


StarStarStarStarStar Fine experience. —    (Patient since 0001)

Courteous, efficient, knowledgeable service and advice.


StarStarStarStarStar Wonderful —    (Patient since 2020)

The staff and optometrist were friendly, patient, and courteous during my daughters visit.


Reply

Thank you!!

StarStarStarStarStar I love coming here! —    (Patient since 0001)

I love coming here! The staff is professional and very helpful! I was confused on which glasses to choose and they picked out some that were perfect!


Reply

Thanks Camroam!! We love having you.

StarStarStarStarStar Great place —    (Patient since 2019)

I would recommend this place. This is my second visit. The staff is very courteous and helpful. They helped us pick out the perfect frames that fit and even stayed within my price range. They weren't pushy like most places. The Dr was great, he answered all my questions and explained everything in great detail. Overall I had a great visit. I couldn't ask for a better staff.


Reply

Thank you so much!!

StarStarStarStarStar Great office staff and service.. and eye doctor... —    (Patient since 2019)

Great office staff and service.. and eye doctor


StarStarStarStarStar Great care and knowledge —    (Patient since 2019)

Everyone at this office is professional and caring. I will be recommending this place to everyone who needs glasses or contacts!


Reply

Thanks Rebecca!!

StarStarStarStarStar I think Advanced Vision Care Fort Worth is amaz... —    (Patient since 0001)

I think Advanced Vision Care Fort Worth is amazing ! Not only did they fit me in on a Saturday, the girls at the front desk were concerned about my situation an how I was feeling . I was seen by the Doctor promptly an he walked through everything he was going to do . An he broke it down so I could understand. They're really great.


Reply

Thanks Allie!! Glad we could help.

StarStarStarStarStar Excellent customer service!  —    (Patient since 0001)

Excellent customer service! Both Dr. Smith and his staff were very knowledgeable, helpful and welcoming.


Reply

Thanks Melissa!

StarStarStarStarStar Staff conduct —    (Patient since 2019)

I've been going to your office for a few years now and this is the first time I've been aggravated by one of your staff. When I was explaining what I wanted for my prescription, she seemed to be upset that I wanted to go the cheapest route on two of my pairs of glasses. When I asked for my prescription so I could get another cheap pair made at WalMart, she looked at me like I had cursed at her. I almost didn't get my glasses updated because of it. It was very disconcerting.


StarStarStarStarStar The online process is a great time saver!  —    (Patient since 2020)

The online process is a great time saver!


StarStarStarStarStar Great place for your eye care needs —    (Patient since 2019)

The staff is excellent at this location and this visit I had the iooortunity to meet some of the staff from the Mansfield location and they are just as helpful and friendly. Always on time and go out of their way to help you with anything that you need.


StarStarStarStarStar Listened and met my needs very happy with resul... —    (Patient since 0001)

Listened and met my needs very happy with results


StarStarStarStarStar Everybody was very friendly and helpful, it loo... —    (Patient since 0001)

Everybody was very friendly and helpful, it looks like a great place to work


StarStarStarStarStar Friendly, attentive, and great office! —    (Patient since 0001)

The whole staff was friendly and helpful. My issues were addressed satisfactorily and I never once felt rushed. Office was very nice and clean. I look forward to my next visit!


StarStarStarStarStar We have been going to Advanced Vision Care for ... —    (Patient since 2019)

We have been going to Advanced Vision Care for more than 25 years and are always pleased with the service. They treat us like family.


StarStarStarStarStar Awesome experience for my 1st pair of glasses!,... —    (Patient since 2019)

Awesome experience for my 1st pair of glasses!,


StarStarStarStarStar Had a wonderful experience! Everyone was very h... —    (Patient since 2018)

Had a wonderful experience! Everyone was very helpful and pleasant. Dr. Frey was Amazing and very thorough. The office staff were welcoming and took care of me from start to finish.


Reply

Thanks Marnie!!

StarStarStarStarStar Excellent and prompt attention to clients.  —    (Patient since 2018)

Excellent and prompt attention to clients.


Reply

Thanks Ross!

StarStarStarStarStar Great customer service and treatment from begin... —    (Patient since 2018)

Great customer service and treatment from beginning to the end.


Reply

Thanks LaSonya!

StarStarNo StarNo StarNo Star Slams the customer  —    (Patient since 0001)

When I arrived they were very friendly. The Doctor was Excellent, BEST experience ever with him. The only down fall of my visit is when they charged me an unexpected payment of $130, When I called to schedule my appointment they stated my co pay was only going to be $10. I would have not had a problem if I knew ahead of time the pricing, so I had no choice but to pay it. So for that reason I was not satisfied with my visit.


StarStarStarStarStar Staff is friendly and my appointment time was j... —    (Patient since 2018)

Staff is friendly and my appointment time was just on time


StarStarStarStarStar Great Experience —    (Patient since 0001)

I really enjoyed my visit and Shelley was amazing as always. She helped me pick out the perfect glasses and was honest about the ones that was not for me. Love her and the place!!


Reply

Thanks Katrina!!

StarStarStarStarStar Friendly staff and very helpful. I was in and o... —    (Patient since 2018)

Friendly staff and very helpful. I was in and out in about 15 minuets and did not feel liked I was a part of a assembly line. The doctor was also friendly and he was very courteous and even though they were busy still took the time to go over my pictures with me


StarStarStarStarStar Wonderful! —    (Patient since 2018)

My family loves the new design of the office floor space and new equipment. The staff is always very friendly and professional. I was seen promptly and treated as a valued customer.


StarStarStarStarStar Told me they could put my perception on some Oa... —    (Patient since 0001)

Told me they could put my perception on some Oakley’s that I️ liked, and never called me when they found out it could not be done. After waiting more the a week I️ called to fine out and that is when they informed me that they couldn’t do it. But of course if I️ wanted it done it would be extra cause they had to send they to the Oakley lap.


StarStarStarStarStar Quick, Great styles and peicing —    (Patient since 2018)

Quick, Great styles and pricing


StarStarStarStarStar I️ love the fact that they got me in and out!! ... —    (Patient since 2020)

I️ love the fact that they got me in and out!! They were very patient and understanding and explained everything that was happening from the beginning to the end of the visit! They made my daughter feel very comfortable


StarStarStarStarStar They care about more than just your vision  —    (Patient since 2018)

The staff here is so nice. They care about you. Not because your a patient but because you're a person. I came in to get new glasses and left with so much more. I definitely recommend them. Make sure you get the anti glare lenses. I passed 2 years in a row and regretted being so cheap. Lol


Reply

Thanks Miles!! We appreciate your feedback. We love seeing you and getting to visit with you when you come in. You will love your new lenses. :)

StarStarStarStarStar Everything went well as usual. —    (Patient since 2018)

Everything went well as usual.


Reply

Thank you Effie!

StarStarStarStarStar You are an awesome team. You made me feel like ... —    (Patient since 0001)

You are an awesome team. You made me feel like in my home, You know how to listen to the needs of your patients. After all, I have just a FIVE STARS rating for you. God bless you all. See you soon.


Reply

Thanks Jorge!!

StarStarStarStarStar 5 star for your positive and professional knowl... —    (Patient since 2018)

5 star for your positive and professional knowledge and friendly office.


StarStarStarStarStar The visit was great! Everyone was very friendly... —    (Patient since 0001)

The visit was great! Everyone was very friendly and nice. The process was quick and smooth . I would recommend this place to anyone!


StarStarStarStarStar Great staff and Dr. Frey had great advice for m... —    (Patient since 0001)

Great staff and Dr. Frey had great advice for my eye irritation. And one of the receptionist even readjusted my glasses for free!


StarStarStarStarStar I love the redesigned office. It is very nice... —    (Patient since 2018)

I love the redesigned office. It is very nice.


StarStarStarStarStar As always - great staff, great doctor. In and ... —    (Patient since 2019)

As always - great staff, great doctor. In and out quickly. Very professional yet very friendly. Been a patient for almost 17 years.


StarStarStarStarStar My vision exam on 8/2/17 was amazing everyone w... —    (Patient since 2018)

My vision exam on 8/2/17 was amazing everyone was so efficient, the exam that Dr. Fry so extensive I appreciated that. Again is was an amazing visit.


StarStarStarStarStar Great experience! The entire Advaced Vision Car... —    (Patient since 2018)

Great experience! The entire Advaced Vision Care team was friendly and helpful. The hours are convient... I recommend them for your vision care


StarStarStarStarStar I was seen by Dr. Kevin Smith at Advanced Visio... —    (Patient since 0001)

I was seen by Dr. Kevin Smith at Advanced Vision Care Fort Worth. The staff and Dr. Smith were very friendly and seemed genuinely concerned about my eye care.


StarStarStarStarNo Star Good morning, sorry I am late with this survey... —    (Patient since 0001)

Good morning, sorry I am late with this survey. I had a great experience on my first visit. When I picked up my glasses, the front desk person was by herself and was short and appeared to be irritated. The same person that helped me initially. The message she left for my balance sounded more like a bill collector which offended me since I had called to make the payment the previously week and was told I'd have to wait until she returned to work. I missed her call and the message did not thank me for calling to attempt to make the payment nor an apology for the confusion of having to wait, just that I had a balance that needed to be paid right away. I wouldn't give a bad review, however there are some areas that can definitely show improvement. Sometimes as a consumer I feel the service is great to get the business and after payment or funds are paid the customer is taken for granted. Professionals need to remember professionalism is from open to close of the business and that they lose repeat business when the consumer feels taken for granted and not appreciated for their business. I spent $500 or more. I later thought that could have gone on my surgery and I could have gone to the $69 vision store and got an exam with 2 pair of glasses.


StarStarStarStarStar Love Them! They are the Best!!! —    (Patient since 2019)

Love Them! They are the Best!!!


StarStarStarStarStar Very nice! —    (Patient since 0001)

It was a very good experience. The staff was very helpful and friendly.


StarStarStarStarStar Great experience —    (Patient since 0001)

Had an eye exam and got new glasses at Advanced Vision Care. Staff was courteous and professional. Exam was very thorough. Dr. Smith explained everthing he was doing. Picked a really nice frame for my new glasses. Happy to recommend this excellent facility and staff.


StarStarStarStarStar My visit to Advanced Vision Care was excellent! —    (Patient since 2017)

My visit to Advanced Vision Care Fort Worth was excellent in every way. The staff were friendly and efficient, the doctor was prompt, knowledgeable, and informative, and my concerns were addressed to my complete satisfaction.


Reply

Thanks Nick!!

StarStarStarNo StarNo Star Had a great experience with the doctor, but.... —    (Patient since 2019)

Had a great experience with the doctor. The contacts fit, he was friendly, and very helpful. The first lady that checked me in was great. The last one...not so much. I could tell that because I didn't order a new set of frames, she looked visibly bothered. She reminded me that the glasses there have a two year warranty, so why spend more? I bought a year supply of contacts and thought wait a minute...if I buy glasses, why do I need contacts? So I went back to cancel the order and order a six month supply instead. She also did not disclose that I could also get a rebate if I ordered a six month supply of contacts, and was so gung go on getting me to order a year's supply. When I went to go cancel the order, she was now visibly bothered that I changed my mind. I'm sorry...I thought I was the customer?


StarStarStarStarStar Great job by everyone Dr Fry and staff are very... —    (Patient since 2019)

Great job by everyone Dr Fry and staff are very knowledgeable


StarStarStarStarStar very nice people but I would like a copy of my ... —    (Patient since 2019)

very nice people but I would like a copy of my receipt showing what got and the prices charged to my insurance company. thanks susan


StarStarStarStarStar Staff was friendly and so was the doctor.  —    (Patient since 2019)

Staff was friendly and so was the doctor.


StarStarStarStarStar Everybody in the office was very friendly. I wa... —    (Patient since 0001)

Everybody in the office was very friendly. I was greeted upon arrival and promptly taken back for my appointment.


StarStarStarStarStar Geat place to go for variety of frames, people ... —    (Patient since 0001)

Geat place to go for variety of frames, people there are very friendly


StarStarStarStarStar This was a great experience. Had a lot of fun ... —    (Patient since 0001)

This was a great experience. Had a lot of fun there.


StarStarStarStarStar I have been a patient of Advanced Vision Care o... —    (Patient since 2018)

I have been a patient of Advanced Vision Care on Hulen Street for many years and I couldn't be more satisfied . The staff are extremely professional and efficient. The doctors are very thorough and take time explaining their procedures. Plus, everyone is kind, friendly, and has a very good sense of humor. They are a great team.


StarStarStarStarStar Great appointment doc was thorough and the ladi... —    (Patient since 2018)

Great appointment doc was thorough and the ladies up front very helpful


Reply

Thanks Leo!!

StarStarStarStarStar De. Frye was thorough and informative. Great c... —    (Patient since 0001)

De. Frye was thorough and informative. Great clinician.


Reply

Thanks Cheryl!!

StarStarStarStarStar Great experience —    (Patient since 0001)

I was so pleased with the entire office staff as well as the Dr. Everyone was very welcoming, comforting, and professional.


Reply

Thanks Amy!!

StarStarStarStarStar Dr. Smith did an excellent job, and was very in... —    (Patient since 0001)

Dr. Smith did an excellent job, and was very informative. My many questions were answered without any hesitation.


Reply

Thank you Kelli!

StarStarStarStarStar Linda up front and Dr. Frey were both wonderful... —    (Patient since 2018)

Linda up front and Dr. Frey were both wonderful! I hadn't had a good experience with my previous Dr., so I shopped around and found Advanced Vision Care on Hulen. I was very pleased with how patient and knowledgeable Linda and Dr. Frey both were. I'll be coming back, and I'm making my wife an appointment too!


Reply

Thank you!

StarStarStarStarStar Great care, on time, courteous, and professiona... —    (Patient since 2018)

Great care, on time, courteous, and professional!


Reply

Thanks Robert!!

StarStarStarStarStar Good Eye Care —    (Patient since 2019)

You all are some very nice people. Thanks for helping me with my eye care. It's so nice to have you in the neighborhood.


Reply

Thank you Avery! We appreciate you.

StarStarStarStarStar You CANNOT go wrong with Advanced Vision Care! —    (Patient since 2019)

You CANNOT go wrong with Advanced Vision Care! Dr. Frey is amazing, and so is the office staff!


Reply

Thanks Brenda!! We appreciate you.

StarStarStarStarStar Always AWESOME Service! —    (Patient since 2019)

We've been coming to Advanced Vision Care for several years, and each visit is exactly the same ... WONDERFUL! Dr. Smith is fabulous as well as the office staff (Linda, Sherry and Rachelle).


Reply

Thanks y'all!! We love you guys

StarStarStarStarStar Good experience. Prompt service and friendly Dr... —    (Patient since 0001)

Good experience. Prompt service and friendly Dr. And staff.


Reply

Thank you William!

StarStarStarStarStar Everyone was so friendly and welcoming. The doc... —    (Patient since 0001)

Everyone was so friendly and welcoming. The doctor was very nice and explained things very well. I would definitely recommend my friends to Advanced vision!!


Reply

Thank you Laurin!

StarStarStarStarStar What a wonderful experience at Dr. Smiths offic... —    (Patient since 0001)

What a wonderful experience at Dr. Smiths office!! After many many years of living in Florida and having the same eye doctor, I must say that I was skeptical that anyone could fill his shoes, not to mention the staff there. But, I was so wonderfully surprised! From the moment I walked in to the office, I was greeted by the staff with such kindness and wonderful smiles! Immediately, I felt at home, because of the two lovely women that greeted me. When I was called to the back and met Dr. Smith, all my concerns vanished. He was kind, engaging and welcomed me warmly. I found the exam to be thorough and complete. Dr. Smith explained everything as he went and put me totally at ease. He addressed my concerns about cataracts and performed the proper tests on my eyes to make sure all was well with my vision. He even came out and showed me a frame that he thought would look nice on me! I would absolutely recommend Advanced Vision Care. What an incredible group of people you will find there. They are eager to help and eager to please. It's obvious in the way you are treated. Thank you ALL very much for a superior experience!


Reply

Thank you Barbara for your kind review! We look forward to seeing you again.

StarStarStarStarStar 18 years  —    (Patient since 2018)

I have been going to this facility for years and no matter who the staff is everyone is always professional and caring. thanks for treating your customers nicely.


Reply

Thanks Petra for your kind review!!

StarStarStarStarStar Very nice team from the front desk to Dr. Smith. ... —    (Patient since 2018)

Very nice team from the front desk to Dr. Smith. Thank you all for keeping me on point with my vision.


Reply

Thanks Anita for your words! We appreciate you.

StarStarStarStarStar The Dr. was really nice and very professional —    (Patient since 0001)

The Dr. was really nice and very professional, he helped explain my options on lens wear and I would recommend again.


Reply

Thank you Cassandra!

StarStarStarStarStar The whole office personnel is so very friendly an... —    (Patient since 2018)

The whole office personnel is so very friendly, professional and knowledgeable and I will keep coming to them for my eye checkups.


Reply

Thank you Karen!!

StarStarStarStarStar Excellent care from the moment I walked in till t... —    (Patient since 2019)

Excellent care from the moment I walked in till the time I left!!


Reply

Thank you Janice!!

StarStarStarStarStar Painless and fast! Made an appointment same day, ... —    (Patient since 0001)

Painless and fast! Made an appointment same day, reliable doctor.


Reply

Thanks Akasha!!

StarStarStarStarStar Excelence, Well done. Amazing Service and treatme... —    (Patient since 0001)

Excelence, Well done. Amazing Service and treatment.


Reply

Thank you Jorge!

StarStarStarStarStar Excellent Service! —    (Patient since 2018)

Excellent service from the moment I stepped inside the office. The staff was very courteous and helpful with picking out frames. I have already recommended them to a few of my friends. Thanks for the GREAT experience.


Reply

Thanks Michael! We appreciate you very much!

StarStarStarStarStar Very nice and helpful even on short notice.  —    (Patient since 0001)

Very nice and helpful even on short notice. Wonderful service!!


Reply

Thank you Meghan!

StarStarStarStarStar Very easy to use the website to do paperwork ahea... —    (Patient since 2019)

Very easy to use the website to do paperwork ahead of time


Reply

Thank you Derrelynn!

StarStarStarStarStar My visit —    (Patient since 2019)

My Visit I arrived a few minutes early for my appointment because I was not sure if I would have to update paperwork. I did not need to and I was seen right on time. As always Dr. Smith is very professional and he explained my options in detail. The office staff was also very helpful and they set up my appointment with the specialist I need to see.


Reply

Thank you Belinda! We appreciate your feedback and look forward to seeing you again.

StarStarStarStarStar Very good appointment, examination and glasses selection.... —    (Patient since 0001)

Very good appointment, examination and glasses selection.


Reply

Thank you Steven!! We appreciate your feedback and look forward to helping you with all your eye care needs.

StarStarStarStarStar Great Customer Service! —    (Patient since 0001)

Staff was welcoming, professional, and patient. No long waits and Dr. Smith was very informative and provided excellent service along with public friendly attitude.


Reply

Thank you Tara!! We appreciate you and look forward to helping you with all eye care needs.

StarStarStarStarStar Everyone there was quick and efficent - which I REALLY appreicate. Been a client for over 10 years... —    (Patient since 0001)

Everyone there was quick and efficient - which I REALLY appreciate. Been a client for over 10 years, and it is nice to see that Linda is still there. :-) ..... I think I've seen at least 6 dif eye doctors!!! I also appreciate that you look up my insurance ahead of time and know about it. AND thanks for the text reminders, those are convenient! -Lisa Cartwright


Reply

Thank you Lisa, we appreciate you coming back to see us year after year. And it's always nice to see you as well. See you next time! --Linda

StarStarStarStarStar Staff was very helpful and the Dr made sure I understood everything properly.... —    (Patient since 0001)

Staff was very helpful and the Dr made sure I understood everything properly.


Reply

Thanks Chad! We appreciate your feedback.

StarStarStarStarStar This was my first eye exam in years and the staff werr very nice and professional. Thia office and... —    (Patient since 0001)

This was my first eye exam in years and the staff werr very nice and professional. Thia office and staff are awesome.


Reply

Thank you so much!!

StarStarStarStarStar  —    (Patient since 0001)

This is my second time I have been to your office and both times I enjoyed my visit and the results.


Reply

Thank you Debra. We appreciate your feedback!

StarStarStarStarStar Awesome Team! —    (Patient since 2019)

Dr Smith and his Staff are Absolutely Great! Everyone was so friendly and helpful. The care they take to understand and determine your needs was so refreshing. If you are in need of eye care from a Doctor and Staff you can trust, Advanced Vision Care Ft. Worth is the place to start!


Reply

Thank you Terrie!! We appreciate you and looking forward to helping you with all your eye care needs.

StarStarStarStarStar Great experience! —    (Patient since 2019)

It was such a warm, welcoming environment. The staff was very knowledgable, helpful, and friendly,


Reply

Thank you Koree!! We look forward to helping you with all you future eye care needs.

StarStarStarStarStar Excellent Service  —    (Patient since 2018)

I have never felt more appreciated at the dentist before. From the moment I called until I walked out the door, I was repeatedly asked is there anything else we can do for you. Excellent Customer Service!


StarStarStarStarStar My visit was fantastic. Everyone was so friendly and professional. Aimee and Dr. Frey made me fe... —    (Patient since 0001)

My visit was fantastic. Everyone was so friendly and professional. Aimee and Dr. Frey made me feel so special.


Reply

Thank you Carla for your feedback. We appreciate your kind words. We look forward to seeing you next year.

StarStarStarStarStar What a nice doc —    (Patient since 0001)

Explained everything to me in simple terms. Thank you!


Reply

Thank you Marianne! We look forward to seeing you next year.

StarStarStarStarStar There were no flaws to be corrected or changed. I rate your services a 10 —    (Patient since 0001)

There were no flaws to be corrected or changed. I rate your services a 10. Thank you for being so kind and professional, don't find that much in customer service representatives.


Reply

Thank you Lily! We appreciate your words and look forward to helping you with all your eye care needs.

StarStarStarStarStar Dr. Smith and his staff was awfully nice  —    (Patient since 0001)

Dr. Smith and his staff was awfully nice


Reply

Thank you Jacqueline. We appreciate your feedback. We look forward to seeing you next year.

StarStarStarStarStar Enjoy coming to your office and you have great staff. —    (Patient since 2019)

Enjoy coming to your office and you have great staff.


Reply

Thank you Melanie. We appreciate your feedback and look forward to helping you with all your eye care needs.

StarStarStarStarStar Lauren Plaskonos review —    (Patient since 2019)

Everything went very well and I was in and out quite quickly


Reply

Thank you Lauren.

StarStarStarStarStar Great service and I look forward to continued business and eye care with you. —    (Patient since 0001)

Great service and I look forward to continued business and eye care with you.


Reply

Thank you Terrence. We appreciate your feedback and look forward to helping you with all your eye care needs.

StarStarStarStarStar Everyone in the office was so nice and made our visit so pleasant! We look forward to working with... —    (Patient since 0001)

Everyone in the office was so nice and made our visit so pleasant! We look forward to working with you and your team for several years to come!!!!


Reply

Thank you for your feedback!! We appreciate the opportunity to help you with all your eye care needs.

StarStarStarStarStar Thank you for the great experience. —    (Patient since 2019)

Thank you for the great experience.


Reply

Thank you Debbie. We look forward to helping you again next year!!

StarStarStarStarStar Your staff are all excellent - thank you so much for your hard work. —    (Patient since 0001)

Your staff are all excellent - thank you so much for your hard work.


Reply

Thank you Bonnie! We appreciate your feedback and we look forward to helping you with all your eye care needs.

StarStarStarStarStar I had an awesome experience. The rep. Jay was awesome and helpful. —    (Patient since 0001)

I had an awesome experience. The rep. Jay was awesome and helpful.


Reply

Thank you Idalia for your feedback. We look forward to seeing you next year.

StarStarStarStarStar Dr. Smith was very professional and nice. Very positive att —    (Patient since 0001)

Dr. Smith was very professional and nice. Very positive att


StarStarStarStarStar Excellent service —    (Patient since 0001)

I was greeted with smiles, saw the Dr within a few minutes after my appointment time and had glasses order all in under an hour but didn't feel rushed if ther we're more than 5 stars I'd give 10.


Reply

Thank you so much Marsha. We appreciate your gracious feedback and look forward to helping you and your family with all your eye care needs in the future.

StarStarStarStarStar Everyone was very nice and helpful —    (Patient since 0001)

Everyone was very nice and helpful. Got me in last minute, earlier than my appointment and out quickly with what I needed. Great experience.


Reply

Thank you Wayne. We appreciate your feedback. See you next year.

StarStarStarStarStar You need your own lab. I want to use my current frmes, but you cannot provide that service. —    (Patient since 0001)

You need your own lab. I want to use my current frmes, but you cannot provide that service.


Reply

Thank you Lawrence, we appreciate your feedback.

StarStarStarStarStar Hello —    (Patient since 2019)

Hello. I have tried to remove myself from this mailing list multiple times and the "unsubscribe" link does not work. I have also tried emailing and am still getting these messages. My name is Katie Cantwell, but I am not your patient...please check that you have the correct email address for this patient. Thank you.


StarStarStarStarStar Bee's Knees —    (Patient since 2018)

You guys are the bee's knees!


Reply

Thank you Zachary!! Please let us know if we can order those glasses for you. We look forward to hearing from you.

StarStarStarStarStar Great experience! —    (Patient since 0001)

Service was great as well as options for glasses. I was taken through the whole process in less than 30 minutes. Everyone was nice and courteous. Best part was no wait time at any point. Everything just flowed.


Reply

Thank you Roberta. We enjoyed meeting you, and look forward to seeing you again when you pick up your glasses. Have a great day.

StarStarStarStarStar It would be great if Dr. Smith would have greater availability at the Hulen location —    (Patient since 2018)

It would be great if Dr. Smith would have greater availability at the Hulen location. Many thanks for your evaluation and services. Blessings for the New Year.


Reply

Thank you John!! We appreciate your business and your feedback. Dr. Smith is here on Thursdays all day and every other Saturday.

StarStarStarStarStar Wonderful staff —    (Patient since 0001)

Everyone is so friendly from the moment you walk in through the door.. Wonderful visit...


Reply

Thank you Julie for your feedback. It was our pleasure meeting you. Hope to see you next year for your yearly visit.

StarStarStarStarStar Always a good experience. Been a patient for 15 years. Respectful and very friendly staff. —    (Patient since 2019)

Always a good experience. Been a patient for 15 years. Respectful and very friendly staff.


Reply

Thank you Diane. We appreciate you. Happy New Year and we will see you next time.

StarStarStarStarStar Great place to go —    (Patient since 0001)

Friendly and knowledgeable staff. Would recommend.


Reply

Thank you. We appreciate it.

StarStarStarStarStar nothing, but better frames to choose from —    (Patient since 0001)

nothing, but better frames to choose from


Reply

Thank you William!! We appreciate your feedback. We look for ward to seeing you next year. Merry Christmas!

StarStarStarStarStar Great! —    (Patient since 0001)

Friendly, efficient, knowledgeable staff & doctor. Christian business!


Reply

Thank you Joan!! We appreciate your kind words. We look forward to seeing you next year. Merry Christmas!

StarStarStarStarStar Great experience —    (Patient since 0001)

Friendly staff answered all my questions and helped me to make an informed decision.


Reply

Thank you Alfred for your kind words. We look forward to seeing you next year.

StarStarStarStarStar love your staff and Dr Frey...great choices on frames... I have sent several friends there already. —    (Patient since 2019)

love your staff and Dr Frey...great choices on frames... I have sent several friends there already.


Reply

Thank you so much Robert!! We appreciate you so much. We look forward to seeing you next year.

StarStarStarStarStar The lady who helped and greeted me was very polite and professional —    (Patient since 0001)

The lady who helped and greeted me was very polite and professional. She smiled and made me feel very welcome. I never had a great experience like that! One thing I enjoyed was she didn't make me feel nervous when evaluating my eyes through the machine where it sprays air into your eyes. I always got nervous but she was having a great conversation and made me forget about being nervous. Also she made it very easy to choose my glasses unlike like year no one really tried and help me get the right choice. I would come back and the young lady deserve an award for providing me with the outstanding costumer service.


Reply

Thank you Jose!! We appreciate your feedback very much. We look forward to serving you next year.

StarStarStarStarStar i felt like the co pay lenses were disregarded and went straight to the most expensive options —    (Patient since 0001)

i felt like the co pay lenses were disregarded and went straight to the most expensive options. After seeing that, i just went with another store to get my glasses. I did like everything else about the experience though.


Reply

Thank you for your feedback. We will look into this. We look forward to seeing you next year.

StarStarStarStarStar I have always received excellent service from Dr. Smith and his staff.  —    (Patient since 0001)

I have always received excellent service from Dr. Smith and his staff.


Reply

Thank you so much for your feedback. We look forward to seeing you next year.

StarStarStarStarStar Everything was great! Thank you. —    (Patient since 2019)

Everything was great! Thank you.


Reply

Thank you for your feedback. We look forward to seeing you next time.

StarStarStarStarNo Star 4 stars —    (Patient since 0001)

Good customer service. Friendly personnel.


Reply

Thank you for your feed back. We look forward to seeing y'all in the future.

StarStarStarNo StarNo Star Examination for prisms was odd. Difficult to determine how to respond —    (Patient since 0001)

Examination for prisms was odd. Difficult to determine how to respond. Past examinations at other clinics have been much more definitive. Technicians did not seem to know how to operate the equipment.


Reply

Thank you for your feedback. We will address those issues.

StarStarStarStarStar I have been coming to this location for a few yeas now and I am always pleased with the service —    (Patient since 2018)

I have been coming to this location for a few yeas now and I am always pleased with the service. Thanks for taking care of my eye needs.


Reply

Thank you Anita for your feedback!! We look forward to helping you and your family with all your eye care needs.

StarStarStarStarStar The office staff was so friendly! Examine was very detailed and Dr took time to discuss my... —    (Patient since 2019)

The office staff was so friendly! Examine was very detailed and Dr took time to discuss my allergies and health of my eyes. There has been a definite change in quality of the staff. That office used to have a dead feeling when I came in for my exams. Office Manager assisted me in selecting my new frames and even a pair of sunglasses to wear over my new eye glasses. I left a happy customer. Thanks for investing in your customers and that location .


Reply

Thank you Susan for your feedback. We look forward to seeing you again soon.

StarStarStarStarStar Everything was explained and I left knowing what I needed and what  —    (Patient since 0001)

Everything was explained and I left knowing what I needed and what was being done.


Reply

Thank you for your feedback Barbara. We look forward to seeing you back next year.

StarStarStarStarStar I love everyone one, very pleasant  —    (Patient since 0001)

I love everyone one, very pleasant


Reply

Thank you Lamar!!

StarStarStarStarStar Mr.Smith explained everything very thorough in order for us to understand —    (Patient since 2020)

Mr.Smith explained everything very thorough in order for us to understand. I really appreciate him being patient with my (3 yr old) Robert. Thank you again for all your help.


Reply

Thank you Robert. We look forward to seeing you next year for your yearly eye health evaluation!!

StarStarStarStarStar Everything was great!  —    (Patient since 0001)

Everything was great! Very caring and informative service. Highly recommended.


Reply

Thank you Danny!! We appreciate your feedback and look forward to seeing you next year.

StarStarStarStarStar Love the office and staff. I am always satisfied with my visit and service. —    (Patient since 0001)

Love the office and staff. I am always satisfied with my visit and service.


Reply

Thank you Maria. We appreciate you so much and look forward to seeing next time.

StarStarStarStarStar Happy Customer —    (Patient since 0001)

Was a smooth appointment and was able to find a new pair of glasses that I like! A lot of choices to choose from on the frame...


Reply

Thank you Amanda!! We look forward to seeing you next year.

StarStarStarStarStar I have never had a bad experience at Advance VisionCare. Thank you ! —    (Patient since 2018)

I have never had a bad experience at Advance VisionCare. Thank you !


Reply

Thank you Jan!! We look forward to seeing you next year.

StarStarStarStarStar Your staff demonstrated to my husband, Patrick and myself —    (Patient since 0001)

Your staff demonstrated to my husband, Patrick and myself. Professional and friendly service in addition my questions were answered and explained with each question I passed. I will highly recommend you as I was by a work associate 2 weeks ago. Thanks to you Dr. SMITH AND your entire staff.😁 blessings be yours from above.


Reply

Thank you Teresa!! We appreciate your feedback:)

StarStarStarStarStar completely satisfied and educational too. —    (Patient since 2019)

completely satisfied and educational too.


Reply

Thank you Marv!! We appreciate your feedback.

StarStarStarStarStar FIVE STAR OFFICE —    (Patient since 2019)

This office is very warm and friendly and professional as always!


Reply

Thank you Vickie!! We appreciate your feedback. We look forward to seeing you next year.

StarStarStarStarStar Excellent overall.  —    (Patient since 2018)

Excellent overall. Frames are a little pricey, but very good selection.


Reply

Thank you Kevin!! We always welcome any feedback, and will take that into consideration. We look forward to seeing you next year.

StarNo StarNo StarNo StarNo Star The store was really outdated and looked really dirty —    (Patient since 0001)

The store was really outdated and looked really dirty. I just moved to TX and for the past 3 years I have been going to an eye dr. with new technology and they had a new and improved air puff machine that didn't have to blow the puff of air into my eyes. The tech didnt even wipe down the machines or put the thin piece of paper on it before I put my forehead and chin on it. I had to ask her to. And after that she was really short and rude with me. She made me take my contacts out and back in 2 different time. I dont think she knew what she was doing. I will be finding a new eye Dr. facility for my next years annual eye dr. appt. Not impressed!


Reply

We are very sorry that you had a bad experience. We will address those issues immediately. Thank you for the feedback.

StarStarStarStarStar I liked that you spoke to karena not just mom —    (Patient since 2018)

I liked that you spoke to karena not just mom. Thank you for the options to get her glasses, even though we will be making it so she has a second pair.


Reply

Thank you for the review, we appreciate it. We are glad to have Karena here at AVC. See you next year.

StarStarStarStarStar I was very happy with my visit!  —    (Patient since 0001)

I was very happy with my visit!


Reply

Thank you for the review, we appreciate it. We look forward to seeing you and your family next year.

StarStarStarStarStar Knowledgeable and kind staff. —    (Patient since 2018)

The doctor and staff are very knowledgeable, professional and very caring. They have a nice selection of frames and are great at helping you make your selection. I would recommend them to anyone.


Reply

Thank you very much for the kind review. We appreciate it very much. We look forward to seeing you and Nancy next year.

StarStarStarStarStar Nothing negative to report. There is a wholesome atmosphere. —    (Patient since 0001)

Nothing negative to report. There is a wholesome atmosphere.


Reply

Thank you for the review. We appreciate the feedback. We look forward to seeing you next year.

StarStarStarStarStar GREAT CUSTOMER SERVICE, VERY WELL INFORMED, GREETED, .... —    (Patient since 0001)

GREAT CUSTOMER SERVICE, VERY WELL INFORMED, GREETED, .....I was very happy with the service I received, 5 star service, THANK YOU


Reply

Thank you for the review, we appreciate it. We look forward to seeing you next year.

StarStarStarStarStar I was pleased I wouldn't change anyrhing —    (Patient since 2018)

I was pleased I wouldn't change anyrhing


Reply

Thank you for the review, we appreciate it. We look forward to seeing you next year.

StarStarStarNo StarNo Star Average visit. Seems to always be a new doctor in the practice.  —    (Patient since 2019)

Average visit. Seems to always be a new doctor in the practice.


Reply

Thank you for your feedback.

StarStarStarStarStar Dr. is nice but not very personal —    (Patient since 2019)

Dr. is nice but not very personal. Always seems to be a new doctor each time we visit without any explanation beforehand.


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Thank you for your feedback.

StarStarStarStarStar Everything and everyone was great. Only improvement would be location —    (Patient since 2018)

Everything and everyone was great. Only improvement would be location. Crowded parking lot , very busy... It would be nice to park close to the office.


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Thank you for your feedback, we appreciate it. We look forward to seeing you next year.

StarStarStarStarStar Too many front desk people to have been left waiting for over 30 minutes to be seen with no... —    (Patient since 0001)

Too many front desk people to have been left waiting for over 30 minutes to be seen with no explanation or offer of rescheduling. No one offered to show me prices of glasses - Left to wait over 40 minutes to be seen - only one other patient in the waiting room when I arrived & I arrived early to complete paperwork. Not a pleasant experience & I won't be back or recommend the practice to anyone


StarStarStarStarStar You guys were excellent.  —    (Patient since 0001)

You guys were excellent.


StarStarStarStarStar THE EYE PLACE —    (Patient since 2019)

Good honest doctor and staff --nice place --staff is funny and great


StarStarStarStarStar My visit was good. The doctor was so pleasant and made the visit even more enjoyable.  —    (Patient since 2018)

My visit was good. The doctor was so pleasant and made the visit even more enjoyable.


StarStarStarStarStar Very friendly staff!  —    (Patient since 0001)

Everyone seemed to genuinely care about me and made me feel like I was the only patient.


StarStarStarStarStar The people made me feel very comfortable and they were so frie —    (Patient since 0001)

The people made me feel very comfortable and they were so frie


StarStarStarStarStar I miss getting the sample box of saline and contact case when I get order more contacts and when I... —    (Patient since 2019)

I miss getting the sample box of saline and contact case when I get order more contacts and when I leave an appt. Other than that, all my needs and expectations are met. Linda is always very helpful and courteous on the phone and when I come into clinic.


StarStarStarStarStar I have always been pleased with the service I receive. However; things are even better since Dr —    (Patient since 2018)

I have always been pleased with the service I receive. However; things are even better since Dr. Smith started working in this office. You receive professional care and you are made to feel like part of the family.


StarStarStarStarStar I called back and requested a copy of my prescription, which I received very quickly.Thank you. —    (Patient since 0001)

I called back and requested a copy of my prescription, which I received very quickly.Thank you.. And really looking forward to my new glasses....


StarStarStarStarStar I've been a very long term patient and I'm extremely pleased with the level of care I always... —    (Patient since 0001)

I've been a very long term patient and I'm extremely pleased with the level of care I always receive. I truly appreciate being worked into the schedule on Thursday.


StarStarStarStarStar Quick and efficient! Great customer service. :) —    (Patient since 0001)

Quick and efficient! Great customer service. :)


StarStarStarStarStar I was very pleased with the knowledge of the Dr —    (Patient since 2019)

I was very pleased with the knowledge of the Dr. and my eyes feel so much better and the pain is gone. Thank you!


StarStarStarStarStar The visit was good. Because my prescription was cha —    (Patient since 0001)

The visit was good. Because my prescription was changed last yr, my vision has improved. The one thing I'd hoped for since I was 6 just starting to wear glasses. Thanks Dr.Smith. u r the best in my eye.


StarStarStarStarStar First visit  —    (Patient since 2019)

No complaints here,eveverything was great.


StarStarStarStarStar great place —    (Patient since 0001)

I thought everyone was very nice and understood everything.


StarStarStarStarStar I love me some Shelley Gardner! She always goes above and beyond to give me the best service! —    (Patient since 0001)

I love me some Shelley Gardner! She always goes above and beyond to give me the best service!


StarStarStarStarStar have always been pleased with my visits here.... —    (Patient since 2018)

have always been pleased with my visits here.....the girl who helped me with selecting my new glasses was wonderful


StarStarStarStarStar I know the services are not the same, as in if I go to Vision City where my husband and I go, they... —    (Patient since 0001)

I know the services are not the same, as in if I go to Vision City where my husband and I go, they do not charge for another eye exam if it is within the same insurance year that we just received our original exam, i.e. (if there are changes) If I would have known, I would have only had to pay 1/2 of the price for a normal eye exam elsewhere, saving me over $40.


StarStarStarStarStar Everyone was nice and very helpful.  —    (Patient since 0001)

Everyone was nice and very helpful.


StarStarStarStarStar The doctor was very nice and seemed knowledgeable. The entry greeting was also done well —    (Patient since 0001)

The doctor was very nice and seemed knowledgeable. The entry greeting was also done well. However, the office staff knowing that myself and wife came into the office under the guise of VSP Insurance did not show us any frame options that were 100% covered until I made it clear that I felt I was misinformed by my employer as to the true benefits of said insurance. My wife had been up sold over $300 by the time I had finished with my eye exam. At this point I was able to redirect the path of attendant helping my wife. Both my wife and I feel that if a patient is being seen and have insurance, all benefits of insurance should be expressed. So instead of over $700 out of pocket that the attendant was trying to push on us, (total if my wife and I had we, we paid a total of $80 out of pocket using all VSP benefits.


StarStarStarStarStar Very pleased with the service and approach forward. —    (Patient since 2018)

Very pleased with the service and approach forward.


StarStarStarStarStar More variety of eyeglasses —    (Patient since 0001)

More variety of eyeglasses