Reviews

Very nice place. Professional and friendly

Feb 3, 2023

Excellent experience everyone was so friendly and very transparent. Did not feel pressured or unwelcome will defiantly be back

Jan 26, 2023

Everyone was friendly, helpful and I got a very thorough exam! Would highly recommend!

Jan 13, 2023

They are friendly and professional.

Jan 4, 2023

I was a little upset to be charged a ''fittingly fee and didn't even get trials.

Dec 30, 2022

You can always depend on an excellent visit to Advanced Family Eye Care. Courteous, professional service and expertise, and the friendliest office ever. Love these people! Highly recommend.

Dec 1, 2022

You guys are the bomb! Always a wonderful experience!

Nov 19, 2022

Always a great experience for my husband and myself. Kind, professional, and I wouldn't trust just anyone with my eye health.

Oct 28, 2022

Thorough eye testing, understandable explanations, reasonable price, friendly staff.

Oct 15, 2022

Excellent eye care! Very friendly and personable staff. Quality glasses!

Sep 22, 2022

A great office. Professional and courteous service.

Aug 29, 2022

Quality care where you are treated like family!

Aug 25, 2022

I appreciate the skilled work of Dr. Cook and his team. My annual eye exam was done with precision and professionalism. Thank you!

Jul 10, 2022

Very professional, knowledgeable and kind is my description of everyone I met in the office

Jul 8, 2022

The staff was very kind and courteous. I am completely satisfied with the service provided.

Jun 26, 2022

Friendly fast and amazing service.

Jun 19, 2022

Customer friendly environment with solutions to providing services and products that meet or exceed the customers expectations. When it comes to your vision choose Advanced Family Eye Care. Thank you.

Jun 14, 2022

Excellent!! I love the service and feel comfortable with the doctor.

Jun 2, 2022

Very thorough explained everything.

Jun 2, 2022

Best eye care I’ve ever received

May 13, 2022

Had a thermal exam, people was great questions all answered. Well satisfied.

May 12, 2022

You were all very nice and very helpful.

May 6, 2022

Very positive experience!

Apr 15, 2022

Super nice people, very comfortable to be there. They were accurate and was a quick visit

Apr 8, 2022

Advanced Family Eye Care is an excellent place for eye care. The staff is caring, pleasant, and goes out of their way to make the experience a good one. Dr. Cook is knowledgeable, professional and friendly.

Mar 16, 2022

We have been going to Advanced Family for many years and always have a great experience! Staff and Dr are always friendly and spend an adequate amount of time for our appointments.

Feb 16, 2022

Always so warm and welcoming! We appreciate your service!

Feb 11, 2022

Every member of the staff and doctor is pleasant and very competent. The entire process continues to be one I highly recommend.

Jan 14, 2022

Every one values my time. Very professional, and courteous.

Dec 24, 2021

From the moment I entered I was greeted and treated with kindness and warmth. A great experience. I highly recommend!

Dec 20, 2021

I always feel the Family Friendly Atmosphere when I am at the Office. The Staff are knowledgeable about all aspects of my eye care.

Oct 28, 2021

Dr. Cook and his team are always the perfect balance of professional and personal! I recommend this office to anyone looking for help with optometry needs!

Oct 21, 2021

Super friendly, polite and helpful staff.

Oct 13, 2021

The staff is always very friendly, and knowledgeable. Dr Cook does a great job of being through, explains everything very well, addresses any questions or concerns. I’d rather go here, over any other place anytime.

Sep 24, 2021

Advanced Family Eye Care was awesome...smooth appointment, everything was explained thoroughly and everyone was super friendly. This is definitely my home for anything related to eye care.

Sep 24, 2021

Everyone was so kind and helpful

Sep 16, 2021

Excellent customer service. Dr. Lyman Cook and the staff are professional and friendly.

Aug 16, 2021

This eye clinic is top of the line! From the first greeting of the receptionist, to the detailed exam by the technician, to the thoughtful, friendly, comprehensive patient care by the doctor, I couldn't ask for a better experience. I highly recommend Advanced Family Eye Care as a clinic where you will get top quality customer service and top quality medical treatment. God bless you!

Jun 30, 2021

A family-run business that truly treats you like family! I recommend them to everyone I can!!

Jun 25, 2021

Everyone was very nice, explained everything to me. Very professional and answered all my questions.

Jun 25, 2021

Always a very clean place and all the staff are very professional . Dr. Cook is clear and easy to talk with..

Jun 11, 2021

Wonderful staff! Couldn’t be kinder. Eye doctor is knowledgeable, welcoming and conversational. Perfect visit. Prices with my glasses were so affordable. Thank you!

Jun 7, 2021

Very friendly office. The people up front were nice and caring. The dr. took the time to listen and offered suggestions for the issues I was having with my eyes. I would recommend using Advanced Family Eye Care.

May 17, 2021

Very friendly, which is a big plus when you first open that door. There was literally no wait time. They explain everything in detail and don't jump around like many other places do. They have everything that you need there and will help with whatever you need/want.

May 3, 2021

This was my first visit and I was very impressed. Everyone was very friendly and helpful. The exam was very thorough.

Apr 15, 2021

From the front desk, to the exam, to picking out the glasses, the service was exceptional. Instructions were clear and concise, and I felt like I was told everything I needed to know. Faith especially was very helpful in picking out my glasses, as well as being very friendly and knowledgeable. She did a great job. Overall, a great experience!

Mar 5, 2021

Wonderful team will definitely use them as my eye team moving forward

Mar 3, 2021

Everyone is always so friendly & nice . They are very thorough & know what they are doing .

Jan 28, 2021

Wonderful Doctor and Staff!

Dec 31, 2020

Very friendly staff! Dr. Was thorough and kind as well. They took their time to explain in detail what I needed. Also spent a good amount of time helping me pick out glasses.

Dec 4, 2020

Dr Cook took time to explain the change in my daughter’s eyes and discuss options for trying to level off the deterioration. I feel like he really cares about his patients.

Nov 2, 2020

They are very knowledgeable company. Also family own. That's why I like it.

Oct 26, 2020

I am so pleased how you treat everyone. When something happens to the glasses you all are more willing to go up above to fix the problem. You all always make sure everyone is able to get what they need.

Oct 22, 2020

Fantastic customer service

Sep 24, 2020

Great customer care and knowledge. Very detailed oriented at helping with customer needs. Very satisfied customer.

Sep 14, 2020

You guys are always great and the staff is the kindest over the top helpful and professional and I love that it’s family owned and operated very personal and makes you feel like a close friend or part of the family while doing business there I recommend anyone looking for eye care

Sep 4, 2020

It was such a pleasant experience. This was my 1st time in this clinic. From the minute I walked in, I felt welcomed! The young lady behind the reception desk greeted me with a big smile. Another young lady performed several eye tests. She was very personable and pleasant. The doctor explained, in depth, all the results. I had several questions and he took the time to talk with me. He was really compassionate . I highly recommend this clinic!

Aug 10, 2020

I love the atmosphere! Everyone is so nice and very helpful.

Aug 5, 2020

Liked the way you ran your business. Felt like I got an excellent exam

Jul 31, 2020

The staff here is always friendly and very helpful. The equipment and testing of your eyes is advanced. And Dr. Cook is very knowledgeable. Wouldn't go anywhere else for my eyes.

Jul 22, 2020

Great eye exam. helping me find cataract surgeon.

Jul 6, 2020

A reliable company that want to make your visit the best!

Jun 14, 2020

So friendly & professional. Like having family taking care of me every time I get to visit.

Jun 8, 2020

This clinic gives the best care that fits your needs. Very trustworthy and take the time to listen to you. Very friendly personnel and always upbeat.

Jun 4, 2020

Very friendly,detailed info answered all of my questions

May 13, 2020

The whole staff was extremely friendly, helpful, and knowledgeable.

Apr 29, 2020

Excellent and friendly eye care!

Apr 10, 2020

Dr. Cook and his staff are friendly, knowledgeable, and informative. I'm curious by nature, and I ask a lot of questions. They know all the answers. They take their time with you rather than rushing. I've been going there for years and will keep going. I arrived early for my appointment, but I didn't even have time to sit down before they took me in for the appointment.

Feb 28, 2020

A relative recommended Advance Family Eye Care in north Springfield and I had a great experience on my first visit. The staff were attentive, helpful and knowledgeable. Dr. Cook took the time to zero in on the right contact prescription for me and gave great advice on contact care and contact solutions. I've already recommended them to my spouse and two friends!

Feb 19, 2020

The staff are very helpful and make you feel important and glad to have you there.

Feb 14, 2020

Every body was very helpful and friendly, the wait wasn't long, and the doctor and his assistant were most helpful. I would recommend your establishment to others. I' not sure of your rating of stars - is the first one good or bad - I would give you the best rating.

Feb 7, 2020

Great care and amazing customer service!

Feb 5, 2020

It's always a pleasure to be in your office. Your smiles and pleasant greetings and care are a welcome experience. Thank you!

Dec 10, 2019

Advanced Family Eye Care has a super friendly and Dr. Cook is very knowledgeable and experienced.

Dec 9, 2019

Dr Cook is the best! He is professional and knowledgeable. His staff are top-notch. They are always friendly and helpful. The office is immaculate. I would not waste time going anywhere else.

Nov 28, 2019

I've been a patient for years and will continue to come back. Dr. Cook is always friendly and engaging, answering any questions I may have. The staff is wonderful and eager to help.

Sep 18, 2019

great people to work with and DR. COOK is A great eye doctor

Sep 18, 2019

The staff very knowledgeable, friendly. They was very helpful.

Sep 10, 2019

Just love Dr. Cook and his office staff. Been going here for 4 or 5 years. Very friendly and helpful and take good care of my eyes.

Sep 6, 2019

I picked Family Eye Care years ago due to location which is close to Willard , and I have been very pleased with The Doctor and the staff and will continue to go there as long as needed.

Aug 21, 2019

Advanced Family Eye Care is a great family run business. Dr. Cook is very thorough and explains everything you need to know about your eyes. I've never felt rushed and his daughters are very friendly and helpful.

Aug 19, 2019

I'm Asian, so I pay close attention to staff/technicians/providers social interactions since English is my second language. Most important is how thorough and slow they explain processes to me. Very few do this well Those who take the time to speak slowly and explain what will be done or provide directions is MOST important to me. I will go back to those businesses that truly care about the customer/patient. I thought Dr Cook was calm, listened well, spoke slowly, and allowed me to understand. I'm happy about this. The female technician was not as attentive, I felt rushed, and did not explain as well speaking fast. I felt this was just a Job to her and she did not enjoy working in this position as a optical technician. My spouse had the same perception.

Aug 10, 2019

The Dr. and the employees are so friendly and helpful. The eye exam's are different and go into more depth than a regular eye dr. Great experience.

Jul 18, 2019

Dr. Cook and his staff are warm, friendly and capable. They care about how a patient’s vision fits into their overall lifestyle and tries to get your corrected vision to meet those personal needs. While they are very skilled, they understand the patient is the one who looks through the eyes and truly listens to the patient. Then they partner with the patient to take vision corrective measures to create an overall life improvement. I would highly recommend them to anyone who needs a very good comprehensive eye exam.

Jul 18, 2019

Advanced Family Eye Care has a great staff and make each appointment a good experience .

Jul 18, 2019

The staff was great! Staff made the process easy. No complaints.

Jul 17, 2019

They are always so pleasant! I think Faith is excellent at helping pick out glasses!

Jul 15, 2019

Michael and I will definitely be coming back! Everyone was so friendly, and patient while we shopped for glasses. Thank you!!

Jul 14, 2019

Nice and professional staff

Jul 13, 2019

VERY PROFESSIONAL, HELPED AND CLEARLY EXPLAINED EVERYTHING IN THE PROCESS. REALLY CARED ABOUT WHAT THEY DO.

Jul 11, 2019

Friendly, timely, very knowledgeable,

Jun 24, 2019

Very professional and helpful in picking out the right glass frames

Jun 24, 2019

Everyone was very friendly and was very helpful and answered my questions. A very pleasant envirment.

Jun 6, 2019

I enjoy my yearly vision exam as the staff are both friendly and professional.

Jun 5, 2019

Very friendly, never felt rushed, they explained everything very well, the Doctor did a very good exam. My glasses came in quick and was perfect for bifocals. Love them.

May 28, 2019

It is a family run business...…..dad was very professional as well as his daughters. They were also very polite, kind, intelligent and thoughtful.

May 13, 2019

Great service, felt like family!

May 2, 2019

I was impressed with how nice and accommodating the office was. Nice people and clean surroundings.

Apr 24, 2019

Knowledgeable and helpful

Apr 15, 2019

The most comprehensive and patient staff I have encountered!

Mar 28, 2019

Amazing, fast friendly and affordable. Faith is amazing and so is the rest of the crew.

Mar 19, 2019

Great job! Very pleased.

Mar 18, 2019

Some of the most comprehensive care my eyes have ever received!

Mar 13, 2019

Knowledgeable, helpful and professional.

Mar 9, 2019

Knowledgeable, helpful and professional.

Mar 9, 2019

Wonderful customer service! Everyone was so kind and helpful, we will never go any where else again for our eye care needs. Thank you!

Mar 6, 2019

They were about the nicest people you would ever want to meet. I do wish I had got some eye drops before I left. They were very dry after the exam.

Feb 26, 2019

Always a wonderful experience! I called to order contact lenses and the process was friendly, quick, and efficient.

Feb 16, 2019

Very friendly and helpful staff and great prices.

Feb 16, 2019

Awesome customer service!!!

Jan 30, 2019

Everyone is professional, helpful, and friendly.

Jan 30, 2019

very friendly and helpful.

Jan 27, 2019

Great timely personal service!

Jan 26, 2019

Everyone was very helpful and nice. I enjoyed the peaceful, laid back atmosphere. No pushy sales person to get glasses right then. I was able to get my prescriptions with me to be able to work glasses into my budget.

Jan 23, 2019

Very thorough check. The staff is very kind and helpful.

Jan 22, 2019

Great exam. Very thurogh. Easy location for people on the North side.

Jan 22, 2019

Dr Cook and his staff are knowledgeable and friendly.

Jan 20, 2019

I found the Staff to be polite, caring, and knowledgeable. I received fast professional service and will recommend Advanced to Family and Friends.

Jan 17, 2019

They were very professional, detailed, knowledgeable and helpful with all our questions.

Jan 17, 2019

The staff is amazing and took great care of my child during her first eye exam. They were all so sweet and that helped ease her nerves a lot. Dr. Cook was just as awesome. He was very patient and figured out the problem right away. We will definitely recommend Advanced Family Eye Care to everyone.

Jan 15, 2019

Very comfortable atmosphere and wonderful staff.

Jan 13, 2019

Excellent service and products! Very professional and friendly!

Jan 11, 2019

I appreciate all the kindness and how much was done during the exam. Thank you all

Dec 29, 2018

I greatly enjoy having this team for my eyecare needs. They are always polite, and help keep me informed.

Dec 20, 2018

My wife and I were there on December 4th. Had a very pleasant time. Both Staff and Dr. Cook did a wonderful job looking out for our best eye interest. Thank you very much. And Merry Christmas to all of You and Yours...... Gerald & Cathy Wilcoxen.

Dec 11, 2018

Fast friendly service very professional atmosphere with that hometown feel.

Dec 5, 2018

It was a very nice experience

Nov 6, 2018

Excellent professional and friendly eye care service!

Oct 27, 2018

Always fast and professional, good prices, quality and service.

Oct 25, 2018

This was, hands-down, the best experience I have ever had at an optometrist's office. The staff is kind and caring and Dr. Cook's examination is thorough. I am terribly nearsighted, so I have been wearing glasses since 2nd grade. I have been to a lot of eye doctors. This was the best I've seen in nearly 30 years, across three states. This was the best assistance with buying glasses I have ever had, too. I will be going back!

Oct 17, 2018

Excellent exam. Appointment was on time. Doctor explained what was done and results.

Oct 4, 2018

Prompt, thorough and professional.

Oct 3, 2018

Everyone was warm and friendly. Thank you.

Sep 27, 2018

Very friendly staff and professional

Sep 23, 2018

bit of a wait

Sep 18, 2018

All the staff really super friendly.

Sep 16, 2018

My visit went great! This is the first time I'd gone here, and the testing that they do here is MUCH more thorough than where I'd went before. Dr. Cook and his staff are very patient, and they took the time to answer every question I had. I feel that Dr. Cook actually listened to me, and neither he nor his staff ever made any excuses for -- or tried to brush off -- any of my concerns. I'm very much looking forward to when I get my new glasses (or new lenses, rather -- I'm reusing my old frames), and when/if I need a new pair, I know I'm gonna come HERE again. :) Advanced Family Eye Care gets a solid TEN in my book.

Sep 15, 2018

The staff is friendly, helpful, and efficient, and Dr. Cook takes time to explain and answer questions fully. Everyone goes the extra mile for patients.

Sep 15, 2018

Very happy with the continued health of my eyes and stable vision correction after switching to Advanced Family Eye Care.

Sep 9, 2018

Very experienced doctor with super kind and professional staff.

Aug 30, 2018

The doctor is very knowledgeable and courteous as well as the girls up front.

Aug 26, 2018

The staff was very friendly and helpful. They made sure I knew what my insurance covered, and they explained exactly what everything cost. I was walked through every procedure and what it tested for. the only downside to my visit was that I waited longer than expected to be seen, but even then it was only about half an hour.

Aug 22, 2018

Exceptionally friendly and helpful staff. Dr. Cook is AWESOME!!!!

Aug 16, 2018

Nice customer service

Aug 14, 2018

We always get into our appt. on time--staff is very professional, friendly and efficient. We travel 90 miles to see Dr Cook, and now our insurance will change, and we could probably go somewhere nearer our home, but might just keep driving to this office because we like it so well!

Aug 4, 2018

No wait, it feels like a family as soon as you walk in, and the Doctor gave me all the time I needed. They have great selection in frames!! Happy Camper!

Aug 4, 2018

They go the extra mile to get things done.

Aug 2, 2018

Very personal and competent.

Jul 19, 2018

Helpful and friendly staff. Dr. Cook took time to explain all tests and offered multiple options for glasses.

Jul 9, 2018

Staff is always friendly and polite. Very knowledgeable and want to make sure your glasses are fitted correctly.

Jun 26, 2018

Every one was nice and helpful. Easy to talk with... The office and sitting area was very clean and cheerful. Had good help to pick out new glasses.

Jun 26, 2018

Very good service

Jun 23, 2018

The staff and Dr. Cook are all very professional. Dr. Cook took his time and made sure that I was well taken care of and was very proactive when finding a spot on my eye to take a photo and scan to be sure that it wasn't Ocular Melanoma. He will monitor it once a year and are optimistic that it is only a harmless freckle. I couldn't have asked for better care.

Jun 18, 2018

Dr. Cook and his staff are knowledgeable and friendly. The eye exam is the best I've ever had,very in depth and different than the same routine of other eye care places. They have an excellent selection of frames. So glad I found them years ago.

Jun 13, 2018

Professional Complete and Advanced in Techniques Friendly

Jun 2, 2018

Friendly sweet staff and environment

May 19, 2018

Very professional, friendly, helpful,.I especially appreciate the help picking out glasses and getting price quotes . It really helps me know where I stand price wise using my insurance benifits, soI can get the options I want to go with my perscription. Highly recommend them to everyone.

May 19, 2018

Pleasant, efficient and thorough .

May 16, 2018

Excellent

May 11, 2018

I’ve been using Advanced Family Eye Care for nearly ten years now and will continue to do so for many more years. Dr Cook is aways friendly, timely and I repeatedly have an exceptional experience with my prescribed lenses. The office staff is great as well. They are consistently welcoming, professional and personable.

Apr 26, 2018

Dr. Cook and his staff are friendly and professional. During my appaointment, they listened to my concerns and did not rush through the exam. I appreciated the help in picking out frames and lenses for my glasses.

Apr 18, 2018

Always get great care. Competent staff and friendly service.

Apr 14, 2018

I am so impressed by the friendly, warm atmosphere of this clinic! I am absolutely going back and recommending Advanced Family Eye Care to friends. The staff is top notch!

Apr 12, 2018

My wife and u were treated with great respect, no question to small to ask. They took their time making certain we knew what was going on. Very knowledgeable and highly friendly

Apr 6, 2018

Wonderful staff and caring Doctor.

Apr 4, 2018

Advanced Family Eye Care was wonderful. I will never go anywhere else!

Apr 2, 2018

excellent service ans care

Mar 21, 2018

I love this place. The employees make you feel like your part of the family.

Mar 14, 2018

They are all very kind and patient people

Mar 13, 2018

Very professional and timely. Staff is very friendly and they take the time to explain everything that you have questions about.

Mar 12, 2018

Great staff, fast and friendly service.

Mar 7, 2018

Always professional!!

Mar 6, 2018

Professional and personable. Thank you.

Mar 6, 2018

Very Professional and friendly. Staff were dedicated to my needs and wishes concerning my eye care.

Mar 2, 2018

Everyone is very helpful and kind.

Jan 23, 2018

My first experience with Advanced Family Eye Care was really good. All of the staff were really friendly and very helpful and knowledgeable. I will definitely be back and would recommend them to my friends and family.

Jan 17, 2018

I would highly recommend this office. The staff was courteous, knowledgeable, & friendly. The doctor is easy to work with, compassionate, & informative. I would definitely recommend this office.

Jan 13, 2018

The Doctor & staff was very professional, helpful, & caring.

Jan 10, 2018

It is always a pleasure dealing with you all. Faith is the greatest! Great folks to go business with. Recommend them to all my friends.

Jan 3, 2018

Staff was very attentive, friendly, & focused on assuring customer satisfaction.

Dec 30, 2017

Very thorough experience. No sense of being rushed through the process.

Dec 28, 2017

Everyone at this location was very friendly yet professional. I got a good all around feeling about the place.

Dec 28, 2017

I always get treated like part of the family you guys are great

Dec 16, 2017

My wife and I always look forward to coming to our yearly check up, the staff are always very friendly and helpful and Dr. Cook is a step above others we have been to in the past, that is why we continue to come to Advanced Family Eye Care... Gerald " Bud " Wilcoxen

Dec 12, 2017

The staff and providers are always friendly and eager to answer questions that I have. Highly recommended!

Dec 11, 2017

The Doctor was very nice and thorough as were all the ladies. It was an overall good experience for me.

Dec 6, 2017

Professional, quick, caring atmosphere I’m Really happy I found such a great company providing superior service, Thanks!

Dec 6, 2017

Such a great Staff at this office. Everyone is so friendly.

Nov 29, 2017

The doctor and all his assistances were very helpful. I got everything I needed while I was there and they all made it very easy.

Nov 21, 2017

I was very pleases with my visit.

Nov 18, 2017

Always service with a smile and a williness to please. A positive experience every time.

Nov 11, 2017

I am very pleased with the care and service that I recieved at Advanced Family Eye Care. I trust Dr. Cook as my go to eye care provider. I have some eye issues beyound just vision correction. He has set me up with competent Dr 's to take care of my precious eyesight. His staff are friendly service oriented, and caring. Together with Dr. Cook, they are a wonderful team. I have the utmost confidence in Advanced Family Eyecare.

Oct 31, 2017

Everyone was very friendly, informative and upbeat. You feel important for being your patient.

Oct 25, 2017

The staff was great and Dr. Cook knew exactly what he was doing.

Oct 25, 2017

Very professional staff!

Oct 3, 2017

I had a great experience at Advanced Family Eyecare, everybody was courteous and knowledgeable.

Sep 26, 2017

Very impressed with your eye examination. Doctor took time to explain the exam. Very friendly and helpful staff.

Sep 19, 2017

Super friendly, and very knowledgeable about what they do. You will be happy with the service and your glasses/contacts. A happy place!

Sep 13, 2017

Dr. Cook and his staff provide friendly, thorough, and comprehensive care. A checkup is always an enjoyable experience here. I recommend Advanced Family Eye Care highly.

Aug 24, 2017

Really nice people

Aug 24, 2017

Everyone there was really friendly & the service was great. They even made sure I got a great deal on my contacts!

Aug 23, 2017

Very professional and efficient.

Aug 15, 2017

They genuinely care about your experience with them and helping you in whatever you need. Staff are very positive as well. Willing to work with payments. Sat down and explained everything to me and answered all of my questions. Very professional, friendly, and caring. I highly recommend.

Aug 5, 2017

If going to the eye doctor could ever be considered a pleasant experience

Aug 3, 2017

Always friendly, kind and professional. The quality of individualized service is top notch. A totally great experience!

Aug 2, 2017

Emily, and all of the girls are amazing. I was out of town,and tore a contact, they were able to get me a sample out of state that saved my trip. The whole staff is very well trained and cross trained to answer any and all questions, that may arise. the other thing that I respect about Advance eye care, is that everyone is treated equal. it does not matter if you are a cash paying patient or insurance to medicaid.

Jul 19, 2017

They are always very pleasant and helpful.

Jun 26, 2017

Always couteous with very good procedures. Handles all requests with a smile. Best eye care I have had in the many states we have lived.

Jun 24, 2017

Everyone there was very professional, polite, and courteous. They answered all questions to my satisfaction.

Jun 24, 2017

Everyone there is very nice. Very little waiting and no pushing to buy.

Jun 20, 2017

As always, friendly prompt and thorough.

Jun 17, 2017

AMAZING!!!

Jun 14, 2017

Very friendly staff all around. The doctor explained everything to me very well, and answered all my questions. The people who work here seem like they really love their jobs. It was so refreshing to see that, and have such wonderful customer service. 10 out of 10!

Jun 7, 2017

I appreciate the time the staff and Dr. Cook took to explain each step in the process. Dr. Cook answered all my questions and Faith was very helpful and patient while I looked at and chose new frames.

Jun 3, 2017

I appreciate the time the staff and Dr. Cook took to explain each step in the process. Dr. Cook answered all my questions and Faith was very helpful and patient while I looked at and chose new frames.

Jun 3, 2017

Very professional staff that answered all my questions and helped me buy my glasses without any pressure.

May 27, 2017

You guys feel like family

May 20, 2017

I had a fabulous experience and all of their staff is extremely helpful and friendly!

May 16, 2017

The staff here are so kind and the doctor is very good about explaining things to you in way you'll understand.

May 11, 2017

excellent service with no pressure

May 10, 2017

Great service. Friendly staff.

May 4, 2017

I am very pleased with.my experience with Advanced Family Eye Care. Very pleasant employees. I felt I was veing trested by very knowledgeable. And experienced personnel.. Dr. Cook was excellent with very state of the art equipment to perform my exam . I especially enjoyef the help I recieved with choosing my eyewear. I am 70 and have been wearing glasses since I was 12 years old. I have bevet received such help with suggestions in helping me pick out a fram that fit wrll and looked good on my person. Also her knowledge of my insurance price range and extra additions that fit my needs all in my price range. I have highly recommended Advanced Family Eye Care to my Family and friends. Thanks so much..

Apr 13, 2017

Everyone here is great and always provides the best customer experience I have ever had at an Optometrist's office.

Apr 7, 2017

Very thoughtful and thorough.

Mar 31, 2017

It is always a pleasant experience going for our yearly eye appts . The office is very nice, the staff friendly and professional and Dr Cook is great.!

Mar 21, 2017

Good customer service!

Mar 2, 2017

I LOVE our eye care!! They are always patient & helpful!

Mar 2, 2017

Dr Cook and his staff were very professional and thorough when caring for me with an eye injury. They provided excellent eye care!

Feb 26, 2017

The staff is always so kind, pleasant, and helpful!!! It's always a pleasant experience when I go!

Feb 18, 2017

The staff and Dr. Cook at Advanced Family Eye Care were 100% professional and thorough. The office was able to schedule me for an eye exam the same day I walked in, which was most appreciated. This eye exam was by far the most comprehensive and best eye exam I have undergone (and I am 51 years old!) I have already recommended Advanced Family Eye Care to several friends and to my husband.

Jan 31, 2017

The girls out front were very helpful and pleasant. Lots of smiles and cheerful. Ms Faith fitted me she was super. Dr Cook is the best. He takes his time and I have always been fitted with the correct glasses.

Jan 21, 2017

Always fast and friendly service!

Jan 21, 2017

Staff is excellent and caring, always attending to your needs.

Jan 18, 2017

Very knowledgeable staff

Jan 18, 2017

I feel like I was overcharged $20 for part of the exam that I didn't want or need for my contact prescription.

Jan 14, 2017

I feel like I was overcharged $20 for part of the exam that I didn't want or need for my contact prescription.

Jan 14, 2017

Office is always professional and well presented. It's pleasant to do business with a professional who I presume shares my personal and professional values. The staff is evidence of professional strong professional values.

Jan 11, 2017

Thanks very much for the quick appointment to access my vision problem. I really appreciate the quick and thorough response.

Jan 11, 2017

I was very happy, with the whole experience, the ladies did a great job and we're amazing and the Dr. Answered all my questions. I will be back.

Jan 11, 2017

Efficient and yet very friendly service by all who worked with me.

Jan 10, 2017

Don't argue with a customer until you've looked at complete file.

Dec 24, 2016

I have been treated with friendliness and respect. I received a very excellent eye exam. The help with my selection of my eyewear was very helpful. The selection that I chose was recommended and I was very happy with it. The cost was within my budget. My insurance was accepted. All in all I was so pleased I will not go anyone else.

Dec 22, 2016

Great friendly service. Always happy to help and resolved my issues.

Dec 19, 2016

When I first went to AFEC, I was pleased with their exam and customer service. I thought their prices were overly expensive, until I returned with the glasses after I had broken them, by accident. I guess I didn't realize that, on the better models, that they have a one year guarantee on the frames and a three year on lenses, unlimited replacements. That makes the original price very reasonable, as I work in an environment where glasses get scratched by abrasive dust very often. I would highly recommend them.

Dec 8, 2016

Were very friendly and explained everything I asked about

Dec 7, 2016

Everyone was extremely patient and kind. When I want sure what I could afford, they made sure i knew what my options were. And Dr. Cook was awesome! My husband and I both had eye exams, and we're able to sit, talk, and laugh with him. I love this little place!

Nov 30, 2016

Really nice.

Nov 30, 2016

As always, I was treated very well. The staff is very nice and helpful. I really like Dr. Cook. He seems geniune. I liked the picture of his family in his office along with the scripture verse on it.

Nov 16, 2016

Staff is very courteous and professional. Dr explained everything in detail and I left feeling good about my eyesight.

Nov 15, 2016

Like it says Family eye care! We have gone to Advanced Family Eye Care since 2009. They treat you like family! Good people. All of them!

Nov 5, 2016

Friendly folks. Took time to explain things to me.

Oct 27, 2016

Appointment availability, wait time, pre-exam, exam, explanation of eye health, demo of eyewear all excellent. Staff professional yet friendly.

Oct 2, 2016

Everyone was very polite and knowledgeable from the receptionist, who made my appointment and volunteered to call my insurance for me, to the assistant, who performed the tests before I saw the Dr., to Dr. Cook, who described exactly what I was experiencing after he did my exam and was very down to Earth and easy to talk to!

Sep 24, 2016

Faith was very attentive to my needs and quickly helped solve the issues I had with my damaged pair of sunglasses.

Sep 13, 2016

Very knowledgeable and friendly staff.

Sep 1, 2016

Friendly staff. Very professional.

Aug 24, 2016

Advanced Family Eye Care, is always professional and friendly. The eye exam is more up to date than the standard eye charts at other offices. The Dr takes time with you and explains everything he does and the results. Ive been very pleased each time I have gone. And they have a very good selection of eye glass frames.5

Aug 17, 2016

Great customer service. Extremely friendly and knowledgeable staff.

Aug 16, 2016

You guys have great customer care and we're knowledgeable and respectful. Thank you.

Aug 15, 2016

Wonderful!

Aug 13, 2016

It was awesome. I'm very pleased.

Aug 9, 2016

Fast, efficient, and the prescriptions seem accurate.

Jul 30, 2016

Very friendly and helpful staff. I have a tricky prescription for contacts and DR. Cook is working with me to get the best vision possible. Far better then gong to walmart and their prices are reasonable. ..

Jul 30, 2016

Advanced Family Eye Care is the best. The friendly, knowledgeable staff answers all your questions and helps you see better. What's not to like?

Jul 27, 2016

I felt relaxed an it was a very good experience....It's a clean and cheerful place...All the girls are very sweet and helpful...Dr.Cook is very easy to understand and he makes sure you do understand before you leave... It is a very comfortable atmosphere.... Thank you for being my Optometrist, Susan Lesemann

Jul 10, 2016

It's always a great experience seeing Dr. Cook. The office staff is friendly and courteous. I've been coming for years and have never had a negative experience.

Jun 22, 2016

The staff was kind, informative, and knowledgeable concerning all aspects of my care. Thank you!

Jun 15, 2016

New lenses got scratched ..they sent away for new set

Jun 11, 2016

My experience was great as usual! Everyone at the clinic is very professional and friendly. Thank you!

Jun 7, 2016

Nice service.friendly and welcoming

May 26, 2016

Friendly and knowledgeable staff!

May 25, 2016

very satisfying

May 17, 2016

I really appreciate the professional care I receive every time. Thank you for your courteous care. We both really appreciate you folks!

May 14, 2016

The staff and Dr. Cook are amazing. Very helpful and friendly.

May 11, 2016

Very nice staff and the doctor has to be the best I have ever been to see..excellent..would highly recommend

Apr 20, 2016

They got me in fast, took very good care of me, and the price was right!

Apr 16, 2016

Friendly, helpful and patient staff.

Apr 13, 2016

Prompt, efficient service, courteous staff, very thorough exam and testing procedures. Dr. Cook is extremely knowledgeable and the consummate professional.

Apr 9, 2016

very nice friendly staff, clean office, they let you know if they are running behind and how long the wait is.

Mar 25, 2016

Awesome, thorough service! I'm 56 and my eyes are getting better, thanks to great prescriptions!

Mar 9, 2016

It was great! Every time I go in the staff makes it all about me. As a customer you can't ask for more! I'll keep going back and back and back again!

Mar 6, 2016

Very nice

Feb 27, 2016

Great service and staff!

Feb 25, 2016

Short wait time, friendly staff, Dr was very easy to talk to and took the time to explain the exam. Highly recommended.

Feb 21, 2016

The staff is amazingly friendly, helpful and always willing to go the extra mile to meet the patient's needs. They are a breath of fresh air in a time when customer service seems obsolete.

Feb 20, 2016

Excellent Service Excellent Staff Five Stars*****

Feb 20, 2016

Very prompt, friendly and knowledgeable! Great experiance! Thank you!!

Feb 17, 2016

Very professional. Always friendly and helpful.

Jan 29, 2016

Dr Cook is very well informed on how he does his exams. All the staff are very professional I have enjoyed using' Advanced family eyecare. and will continue to do so! Many thanks to all your staff! William Baird

Jan 27, 2016

Dr.Cook is very knowledgeable and cares about his patients. Dr. Cook also has a very clean office and a friendly staff.

Jan 27, 2016

Professional front desk, screener pre testing tech is very knowledgable & answered all my questions in an easy to understand way. Dr. Cook is very genuine & easy to talk to. He takes time with the patient & describes everything in detail, while going over options with you that makes sense. Sarah who helped me make the arrangements for frames, lenses, etc. was also very helpful & was able to answer all my questions. The eye exam itself was very good, they have all the newest best equipment & actually check the health of your eyes rather than just do the standard basic routine. I was very impressed with actual medical attention they pay to your eyes, so it's a lot more than just getting glasses. I don't believe you will find better treatment & time spent on you anywhere else & the cost is fair because you receive nothing but care & quality from Dr. Cook & his entire crew. I'm a patient/customer there for now on. I'm very pleased with the experience.

Jan 20, 2016

The greatest experience I've ever had. I live in Tennessee but continue to come back just because you guys are that good. Great attitudes. Very knowledgeable. Simply a pleasure to interact with your entire staff.

Jan 12, 2016

Everyone was very friendly & helpful. The most thorough eye exam I have ever had.

Jan 9, 2016

I feel like its a big family and I'm a part of it.

Jan 9, 2016

The staff is very friendly but the vision through my glasses has never been correct even after several adjustments.

Dec 20, 2015

Very friendly staff and Dr Cook is great !

Dec 17, 2015

Everything was great. All of the people were friendly and were very professional. I would recommend them if you need a eye exam and glasses.

Dec 8, 2015

Fast and efficient service was provided.

Dec 7, 2015

Great staff and doctor. Smooth, seamless appointment and purchase of new contacts. I would highly recommend!

Dec 5, 2015

This was a warm friendly excellent experience with very little wait .

Nov 23, 2015

The service was prompt efficient and results were superb. The attention and warm friendly service was terrific beyond excellent . Thank You So much Rodger Smith

Nov 5, 2015

I always enjoy the way I am treated, and the way the staff and Dr. Cook does the job at hand, without any pressure for you to buy there products.

Nov 5, 2015

I always enjoy bringing my children in for their eye exams . I have always received exceptional service here

Oct 27, 2015

Everyone is so nice and professional, and good price

Oct 23, 2015

Very modern eye clinic and very kind and professional staff. Dr. Cook takes all the time necessary to carefully review all your results. No pressure to buy new glasses if you don't really need them.

Oct 20, 2015

I have been going to dr cook since 2006 and still go to him and drive all the way from the south side of Springfield. Great knowledge and answers to any questions. Since I'm diabetic he helps keep me in check with kindness and concern

Oct 13, 2015

The office staff in this office is WONDERFUL!!! The actual eye doctor is not. He would not listen to what I had to say, only wanted to tell me, not discuss with me, what was needed. He never introduced himself to me nor did he shake my hand at the beginning of the visit. That alone speaks volumes to me. I left without any glasses at all and I have never done that when going into an eye office.

Oct 7, 2015

Everyone was great! And the Service was "Outstanding,"I really look forward to my next Appointment, It is like visiting your "Friends." Charles.

Oct 7, 2015

Dr. Cook is very thorough and takes his time to examine your eyes and compare to your history. He is gentle and kind. I feel as though I can trust him and feel comfortable with his expertise. I gave 4 stars when normally I would say 5 stars, only because of the young lady who took care of me after seeing the doctor. She was in charge of ordering my lenses. She just was unsure of herself and made a couple of mistakes with the pricing. The staff member who did my initial examinations was excellent and so was the young lady who works with tightening and adjusting the glasses. She was very helpful to the other employee who was trying to help me. Again, normally 5 stars, just had a little difficulty trusting the associate ordering my lenses.

Sep 28, 2015

they always make me feel like I'm part of there family. great people

Sep 26, 2015

Great staff!

Sep 24, 2015

My visit to your clinic was wonderful! The staff, wait time, provider and information I received were all excellent and I would highly recommend this place to anyone.

Sep 23, 2015

Great service. Dr Cook answered all of my questions. Staff always courteous and professional.

Sep 16, 2015

Great experience! Very friendly and helpful.

Sep 15, 2015

excellent service very friendly the doc was great never had that thorough of an exam before will be back thnxs

Sep 14, 2015

excellent service very friendly the doc was great never had that thorough of an exam before will be back thnxs

Sep 14, 2015

Everyone was very helpful and friendly.

Sep 13, 2015

Always an easy and fast experience. Thankd

Sep 12, 2015

Very nice and informative. All my questions were answered in ways I cou understand. A little pricey but overall worth it

Sep 10, 2015

I've been receiving eye care here since 2003. Everyone is cheerful and ready to help and answer questions. I never feel rushed. It's almost like being with family. I highly recommend Advanced Family Eye Care.

Sep 1, 2015

Friendly , efficient staff and Optometrist

Sep 1, 2015

Staff is very friendly and accomodating. They are knowledgeable about our insurance and work within those boundaries, offering many styles and options.

Aug 26, 2015

I was treated very well. I will continue to go back. I will also recommend them to others.

Aug 22, 2015

Fast, friendly, and knowledgable. We had eyes checked and frames picked out in less than a hour.

Aug 22, 2015

I plan on utilizing Advanced Family Eye Care for all of mine and my family's future eye care needs. Extremely friendly, courteous and knowledgeable staff.

Aug 18, 2015

As always Dr Cook and staff are consummate professionals. I have seen Dr. Cook since the late 70's and have been pleased always with his care. We live in Rolla Missouri now and make the trip to get the excellent care we've come to expect.

Aug 18, 2015

Was able to get in and out of there fast.People working in their were nice and friendly.

Aug 16, 2015

Wonderful, friendly, professional quick service!

Aug 14, 2015

Excellent!

Aug 12, 2015

Very friendly and helpful.

Aug 5, 2015

Very knowledgeable and personable. I liked how I was in and out fast, especially since I was a new patient. The atmosphere was great.

Aug 1, 2015