Advanced Family Eye Care
Dr. Lyman Cook
512
Reviews
First visit went very well, I only rated an eight, but I am not finished and I am pretty sure that everything will go very very well. I am very pleased and I have recommended this business already to friends and family.
Sep 25, 2023
Everything about this visit was perfect... From the moment I called to make my appointment, they were friendly and welcoming. Once I arrived in the office I received the same treatment from not only the staff but the doctor.as well. Easy to talk to help to me arrive at the perfect product for my need. Super excited to get my glasses and equally as excited to be a reference for this wonderful business.
Sep 14, 2023
I love going to going to Advanced Family Eye it’s my go to place
Aug 30, 2023
Excellent service and super friendly staff!
Aug 28, 2023
Excellent, friendly family owned business!
Aug 18, 2023
The best optometrist I've been to. All employees are super nice!
Aug 18, 2023
Thank you for another annual eye exam. Dr Cook along with his staff are very professional and always answer my questions.
Aug 15, 2023
Awesome customer service. Very professional and helpful. Top notch employees and selection of eye wears. Thank you for all you do!
Aug 4, 2023
I have always gotten the best care at Advanced Family Eye Care. I would never go any where else.
Aug 3, 2023
Very thrual. Prompt. Friendly
Jun 14, 2023
They made me feel at ease everyone was so nice. Can't wait to get my new glasses.
Apr 29, 2023
We love you guys. You all are amazing. So friendly and knowledgeable.
Apr 25, 2023
As usual, I was treated with respect and eye exam was very thorough, and picking out glasses and being "fitted" for them was done very professionally and efficiently
Apr 13, 2023
Great friendly service here with a great interest in helping the customer. Thank you.
Apr 10, 2023
10/10 Dr. was very professional and kind. Answered all of my questions with a smile and never seemed annoyed. The ladies were very sweet as well. They have lots of service options, but we're not salesy or pushy, which I loved! Highly recommend.
Apr 7, 2023
Friendly service with integrity.
Mar 30, 2023
Great customer care, no high pressure upsell.
Mar 29, 2023
Very nice place. Professional and friendly
Feb 3, 2023
Excellent experience everyone was so friendly and very transparent. Did not feel pressured or unwelcome will defiantly be back
Jan 26, 2023
Everyone was friendly, helpful and I got a very thorough exam! Would highly recommend!
Jan 13, 2023
They are friendly and professional.
Jan 4, 2023
I was a little upset to be charged a ''fittingly fee and didn't even get trials.
Dec 30, 2022
You can always depend on an excellent visit to Advanced Family Eye Care. Courteous, professional service and expertise, and the friendliest office ever. Love these people! Highly recommend.
Dec 1, 2022
You guys are the bomb! Always a wonderful experience!
Nov 19, 2022
Always a great experience for my husband and myself. Kind, professional, and I wouldn't trust just anyone with my eye health.
Oct 28, 2022
Thorough eye testing, understandable explanations, reasonable price, friendly staff.
Oct 15, 2022
Excellent eye care! Very friendly and personable staff. Quality glasses!
Sep 22, 2022
A great office. Professional and courteous service.
Aug 29, 2022
Quality care where you are treated like family!
Aug 25, 2022
I appreciate the skilled work of Dr. Cook and his team. My annual eye exam was done with precision and professionalism. Thank you!
Jul 10, 2022
Very professional, knowledgeable and kind is my description of everyone I met in the office
Jul 8, 2022
The staff was very kind and courteous. I am completely satisfied with the service provided.
Jun 26, 2022
Friendly fast and amazing service.
Jun 19, 2022
Customer friendly environment with solutions to providing services and products that meet or exceed the customers expectations. When it comes to your vision choose Advanced Family Eye Care. Thank you.
Jun 14, 2022
Excellent!! I love the service and feel comfortable with the doctor.
Jun 2, 2022
Best eye care I’ve ever received
May 13, 2022
Had a thermal exam, people was great questions all answered. Well satisfied.
May 12, 2022
You were all very nice and very helpful.
May 6, 2022
Super nice people, very comfortable to be there. They were accurate and was a quick visit
Apr 8, 2022
Advanced Family Eye Care is an excellent place for eye care. The staff is caring, pleasant, and goes out of their way to make the experience a good one. Dr. Cook is knowledgeable, professional and friendly.
Mar 16, 2022
We have been going to Advanced Family for many years and always have a great experience! Staff and Dr are always friendly and spend an adequate amount of time for our appointments.
Feb 16, 2022
Always so warm and welcoming! We appreciate your service!
Feb 11, 2022
Every member of the staff and doctor is pleasant and very competent. The entire process continues to be one I highly recommend.
Jan 14, 2022
Every one values my time. Very professional, and courteous.
Dec 24, 2021
From the moment I entered I was greeted and treated with kindness and warmth. A great experience. I highly recommend!
Dec 20, 2021
I always feel the Family Friendly Atmosphere when I am at the Office. The Staff are knowledgeable about all aspects of my eye care.
Oct 28, 2021
Dr. Cook and his team are always the perfect balance of professional and personal! I recommend this office to anyone looking for help with optometry needs!
Oct 21, 2021
Super friendly, polite and helpful staff.
Oct 13, 2021
The staff is always very friendly, and knowledgeable. Dr Cook does a great job of being through, explains everything very well, addresses any questions or concerns. I’d rather go here, over any other place anytime.
Sep 24, 2021
Advanced Family Eye Care was awesome...smooth appointment, everything was explained thoroughly and everyone was super friendly. This is definitely my home for anything related to eye care.
Sep 24, 2021
Everyone was so kind and helpful
Sep 16, 2021
Excellent customer service. Dr. Lyman Cook and the staff are professional and friendly.
Aug 16, 2021
This eye clinic is top of the line! From the first greeting of the receptionist, to the detailed exam by the technician, to the thoughtful, friendly, comprehensive patient care by the doctor, I couldn't ask for a better experience. I highly recommend Advanced Family Eye Care as a clinic where you will get top quality customer service and top quality medical treatment. God bless you!
Jun 30, 2021
A family-run business that truly treats you like family! I recommend them to everyone I can!!
Jun 25, 2021
Everyone was very nice, explained everything to me. Very professional and answered all my questions.
Jun 25, 2021
Always a very clean place and all the staff are very professional . Dr. Cook is clear and easy to talk with..
Jun 11, 2021
Wonderful staff! Couldn’t be kinder. Eye doctor is knowledgeable, welcoming and conversational. Perfect visit. Prices with my glasses were so affordable. Thank you!
Jun 7, 2021
Very friendly office. The people up front were nice and caring. The dr. took the time to listen and offered suggestions for the issues I was having with my eyes. I would recommend using Advanced Family Eye Care.
May 17, 2021
Very friendly, which is a big plus when you first open that door. There was literally no wait time. They explain everything in detail and don't jump around like many other places do. They have everything that you need there and will help with whatever you need/want.
May 3, 2021
This was my first visit and I was very impressed. Everyone was very friendly and helpful. The exam was very thorough.
Apr 15, 2021
From the front desk, to the exam, to picking out the glasses, the service was exceptional. Instructions were clear and concise, and I felt like I was told everything I needed to know. Faith especially was very helpful in picking out my glasses, as well as being very friendly and knowledgeable. She did a great job. Overall, a great experience!
Mar 5, 2021
Wonderful team will definitely use them as my eye team moving forward
Mar 3, 2021
Everyone is always so friendly & nice . They are very thorough & know what they are doing .
Jan 28, 2021
Very friendly staff! Dr. Was thorough and kind as well. They took their time to explain in detail what I needed. Also spent a good amount of time helping me pick out glasses.
Dec 4, 2020
Dr Cook took time to explain the change in my daughter’s eyes and discuss options for trying to level off the deterioration. I feel like he really cares about his patients.
Nov 2, 2020
They are very knowledgeable company. Also family own. That's why I like it.
Oct 26, 2020
I am so pleased how you treat everyone. When something happens to the glasses you all are more willing to go up above to fix the problem. You all always make sure everyone is able to get what they need.
Oct 22, 2020
Fantastic customer service
Sep 24, 2020
Great customer care and knowledge. Very detailed oriented at helping with customer needs. Very satisfied customer.
Sep 14, 2020
You guys are always great and the staff is the kindest over the top helpful and professional and I love that it’s family owned and operated very personal and makes you feel like a close friend or part of the family while doing business there I recommend anyone looking for eye care
Sep 4, 2020
It was such a pleasant experience. This was my 1st time in this clinic. From the minute I walked in, I felt welcomed! The young lady behind the reception desk greeted me with a big smile. Another young lady performed several eye tests. She was very personable and pleasant. The doctor explained, in depth, all the results. I had several questions and he took the time to talk with me. He was really compassionate . I highly recommend this clinic!
Aug 10, 2020
I love the atmosphere! Everyone is so nice and very helpful.
Aug 5, 2020
Liked the way you ran your business. Felt like I got an excellent exam
Jul 31, 2020
The staff here is always friendly and very helpful. The equipment and testing of your eyes is advanced. And Dr. Cook is very knowledgeable. Wouldn't go anywhere else for my eyes.
Jul 22, 2020
Great eye exam. helping me find cataract surgeon.
Jul 6, 2020
A reliable company that want to make your visit the best!
Jun 14, 2020
So friendly & professional. Like having family taking care of me every time I get to visit.
Jun 8, 2020
This clinic gives the best care that fits your needs. Very trustworthy and take the time to listen to you. Very friendly personnel and always upbeat.
Jun 4, 2020
Very friendly,detailed info answered all of my questions
May 13, 2020
The whole staff was extremely friendly, helpful, and knowledgeable.
Apr 29, 2020
Excellent and friendly eye care!
Apr 10, 2020
Dr. Cook and his staff are friendly, knowledgeable, and informative. I'm curious by nature, and I ask a lot of questions. They know all the answers. They take their time with you rather than rushing. I've been going there for years and will keep going. I arrived early for my appointment, but I didn't even have time to sit down before they took me in for the appointment.
Feb 28, 2020
A relative recommended Advance Family Eye Care in north Springfield and I had a great experience on my first visit. The staff were attentive, helpful and knowledgeable. Dr. Cook took the time to zero in on the right contact prescription for me and gave great advice on contact care and contact solutions. I've already recommended them to my spouse and two friends!
Feb 19, 2020
The staff are very helpful and make you feel important and glad to have you there.
Feb 14, 2020
Every body was very helpful and friendly, the wait wasn't long, and the doctor and his assistant were most helpful. I would recommend your establishment to others. I' not sure of your rating of stars - is the first one good or bad - I would give you the best rating.
Feb 7, 2020
Great care and amazing customer service!
Feb 5, 2020
It's always a pleasure to be in your office. Your smiles and pleasant greetings and care are a welcome experience. Thank you!
Dec 10, 2019
Advanced Family Eye Care has a super friendly and Dr. Cook is very knowledgeable and experienced.
Dec 9, 2019
Dr Cook is the best! He is professional and knowledgeable. His staff are top-notch. They are always friendly and helpful. The office is immaculate. I would not waste time going anywhere else.
Nov 28, 2019
I've been a patient for years and will continue to come back. Dr. Cook is always friendly and engaging, answering any questions I may have. The staff is wonderful and eager to help.
Sep 18, 2019
great people to work with and DR. COOK is A great eye doctor
Sep 18, 2019
The staff very knowledgeable, friendly. They was very helpful.
Sep 10, 2019
Just love Dr. Cook and his office staff. Been going here for 4 or 5 years. Very friendly and helpful and take good care of my eyes.
Sep 6, 2019
I picked Family Eye Care years ago due to location which is close to Willard , and I have been very pleased with The Doctor and the staff and will continue to go there as long as needed.
Aug 21, 2019
Advanced Family Eye Care is a great family run business. Dr. Cook is very thorough and explains everything you need to know about your eyes. I've never felt rushed and his daughters are very friendly and helpful.
Aug 19, 2019
I'm Asian, so I pay close attention to staff/technicians/providers social interactions since English is my second language. Most important is how thorough and slow they explain processes to me. Very few do this well Those who take the time to speak slowly and explain what will be done or provide directions is MOST important to me. I will go back to those businesses that truly care about the customer/patient. I thought Dr Cook was calm, listened well, spoke slowly, and allowed me to understand. I'm happy about this. The female technician was not as attentive, I felt rushed, and did not explain as well speaking fast. I felt this was just a Job to her and she did not enjoy working in this position as a optical technician. My spouse had the same perception.
Aug 10, 2019
The Dr. and the employees are so friendly and helpful. The eye exam's are different and go into more depth than a regular eye dr. Great experience.
Jul 18, 2019
Dr. Cook and his staff are warm, friendly and capable. They care about how a patient’s vision fits into their overall lifestyle and tries to get your corrected vision to meet those personal needs. While they are very skilled, they understand the patient is the one who looks through the eyes and truly listens to the patient. Then they partner with the patient to take vision corrective measures to create an overall life improvement. I would highly recommend them to anyone who needs a very good comprehensive eye exam.
Jul 18, 2019
Advanced Family Eye Care has a great staff and make each appointment a good experience .
Jul 18, 2019
The staff was great! Staff made the process easy. No complaints.
Jul 17, 2019
They are always so pleasant! I think Faith is excellent at helping pick out glasses!
Jul 15, 2019
Michael and I will definitely be coming back! Everyone was so friendly, and patient while we shopped for glasses. Thank you!!
Jul 14, 2019
VERY PROFESSIONAL, HELPED AND CLEARLY EXPLAINED EVERYTHING IN THE PROCESS. REALLY CARED ABOUT WHAT THEY DO.
Jul 11, 2019
Very professional and helpful in picking out the right glass frames
Jun 24, 2019
Everyone was very friendly and was very helpful and answered my questions. A very pleasant envirment.
Jun 6, 2019
I enjoy my yearly vision exam as the staff are both friendly and professional.
Jun 5, 2019
Very friendly, never felt rushed, they explained everything very well, the Doctor did a very good exam. My glasses came in quick and was perfect for bifocals. Love them.
May 28, 2019
It is a family run business...…..dad was very professional as well as his daughters. They were also very polite, kind, intelligent and thoughtful.
May 13, 2019
Great service, felt like family!
May 2, 2019
I was impressed with how nice and accommodating the office was. Nice people and clean surroundings.
Apr 24, 2019
The most comprehensive and patient staff I have encountered!
Mar 28, 2019
Amazing, fast friendly and affordable. Faith is amazing and so is the rest of the crew.
Mar 19, 2019
Some of the most comprehensive care my eyes have ever received!
Mar 13, 2019
Knowledgeable, helpful and professional.
Mar 9, 2019
Knowledgeable, helpful and professional.
Mar 9, 2019
Wonderful customer service! Everyone was so kind and helpful, we will never go any where else again for our eye care needs. Thank you!
Mar 6, 2019
They were about the nicest people you would ever want to meet. I do wish I had got some eye drops before I left. They were very dry after the exam.
Feb 26, 2019
Always a wonderful experience! I called to order contact lenses and the process was friendly, quick, and efficient.
Feb 16, 2019
Very friendly and helpful staff and great prices.
Feb 16, 2019
Everyone is professional, helpful, and friendly.
Jan 30, 2019
Awesome customer service!!!
Jan 30, 2019
Great timely personal service!
Jan 26, 2019
Everyone was very helpful and nice. I enjoyed the peaceful, laid back atmosphere. No pushy sales person to get glasses right then. I was able to get my prescriptions with me to be able to work glasses into my budget.
Jan 23, 2019
Great exam. Very thurogh. Easy location for people on the North side.
Jan 22, 2019
Very thorough check. The staff is very kind and helpful.
Jan 22, 2019
Dr Cook and his staff are knowledgeable and friendly.
Jan 20, 2019
I found the Staff to be polite, caring, and knowledgeable. I received fast professional service and will recommend Advanced to Family and Friends.
Jan 17, 2019
They were very professional, detailed, knowledgeable and helpful with all our questions.
Jan 17, 2019
The staff is amazing and took great care of my child during her first eye exam. They were all so sweet and that helped ease her nerves a lot. Dr. Cook was just as awesome. He was very patient and figured out the problem right away. We will definitely recommend Advanced Family Eye Care to everyone.
Jan 15, 2019
Very comfortable atmosphere and wonderful staff.
Jan 13, 2019
Excellent service and products! Very professional and friendly!
Jan 11, 2019
I appreciate all the kindness and how much was done during the exam. Thank you all
Dec 29, 2018
I greatly enjoy having this team for my eyecare needs. They are always polite, and help keep me informed.
Dec 20, 2018
My wife and I were there on December 4th. Had a very pleasant time. Both Staff and Dr. Cook did a wonderful job looking out for our best eye interest. Thank you very much. And Merry Christmas to all of You and Yours...... Gerald & Cathy Wilcoxen.
Dec 11, 2018
Fast friendly service very professional atmosphere with that hometown feel.
Dec 5, 2018
It was a very nice experience
Nov 6, 2018
Excellent professional and friendly eye care service!
Oct 27, 2018
Always fast and professional, good prices, quality and service.
Oct 25, 2018
This was, hands-down, the best experience I have ever had at an optometrist's office. The staff is kind and caring and Dr. Cook's examination is thorough. I am terribly nearsighted, so I have been wearing glasses since 2nd grade. I have been to a lot of eye doctors. This was the best I've seen in nearly 30 years, across three states. This was the best assistance with buying glasses I have ever had, too. I will be going back!
Oct 17, 2018
Excellent exam. Appointment was on time. Doctor explained what was done and results.
Oct 4, 2018
Prompt, thorough and professional.
Oct 3, 2018
Everyone was warm and friendly. Thank you.
Sep 27, 2018
Very friendly staff and professional
Sep 23, 2018
All the staff really super friendly.
Sep 16, 2018
My visit went great! This is the first time I'd gone here, and the testing that they do here is MUCH more thorough than where I'd went before. Dr. Cook and his staff are very patient, and they took the time to answer every question I had. I feel that Dr. Cook actually listened to me, and neither he nor his staff ever made any excuses for -- or tried to brush off -- any of my concerns. I'm very much looking forward to when I get my new glasses (or new lenses, rather -- I'm reusing my old frames), and when/if I need a new pair, I know I'm gonna come HERE again. :) Advanced Family Eye Care gets a solid TEN in my book.
Sep 15, 2018
The staff is friendly, helpful, and efficient, and Dr. Cook takes time to explain and answer questions fully. Everyone goes the extra mile for patients.
Sep 15, 2018
Very happy with the continued health of my eyes and stable vision correction after switching to Advanced Family Eye Care.
Sep 9, 2018
Very experienced doctor with super kind and professional staff.
Aug 30, 2018
The doctor is very knowledgeable and courteous as well as the girls up front.
Aug 26, 2018
The staff was very friendly and helpful. They made sure I knew what my insurance covered, and they explained exactly what everything cost. I was walked through every procedure and what it tested for. the only downside to my visit was that I waited longer than expected to be seen, but even then it was only about half an hour.
Aug 22, 2018
Exceptionally friendly and helpful staff. Dr. Cook is AWESOME!!!!
Aug 16, 2018
No wait, it feels like a family as soon as you walk in, and the Doctor gave me all the time I needed. They have great selection in frames!! Happy Camper!
Aug 4, 2018
We always get into our appt. on time--staff is very professional, friendly and efficient. We travel 90 miles to see Dr Cook, and now our insurance will change, and we could probably go somewhere nearer our home, but might just keep driving to this office because we like it so well!
Aug 4, 2018
They go the extra mile to get things done.
Aug 2, 2018
Very personal and competent.
Jul 19, 2018
Helpful and friendly staff. Dr. Cook took time to explain all tests and offered multiple options for glasses.
Jul 9, 2018
Staff is always friendly and polite. Very knowledgeable and want to make sure your glasses are fitted correctly.
Jun 26, 2018
Every one was nice and helpful. Easy to talk with... The office and sitting area was very clean and cheerful. Had good help to pick out new glasses.
Jun 26, 2018
The staff and Dr. Cook are all very professional. Dr. Cook took his time and made sure that I was well taken care of and was very proactive when finding a spot on my eye to take a photo and scan to be sure that it wasn't Ocular Melanoma. He will monitor it once a year and are optimistic that it is only a harmless freckle. I couldn't have asked for better care.
Jun 18, 2018
Dr. Cook and his staff are knowledgeable and friendly. The eye exam is the best I've ever had,very in depth and different than the same routine of other eye care places. They have an excellent selection of frames. So glad I found them years ago.
Jun 13, 2018
Professional Complete and Advanced in Techniques Friendly
Jun 2, 2018
Friendly sweet staff and environment
May 19, 2018
Very professional, friendly, helpful,.I especially appreciate the help picking out glasses and getting price quotes . It really helps me know where I stand price wise using my insurance benifits, soI can get the options I want to go with my perscription. Highly recommend them to everyone.
May 19, 2018
Pleasant, efficient and thorough .
May 16, 2018
I’ve been using Advanced Family Eye Care for nearly ten years now and will continue to do so for many more years. Dr Cook is aways friendly, timely and I repeatedly have an exceptional experience with my prescribed lenses. The office staff is great as well. They are consistently welcoming, professional and personable.
Apr 26, 2018
Dr. Cook and his staff are friendly and professional. During my appaointment, they listened to my concerns and did not rush through the exam. I appreciated the help in picking out frames and lenses for my glasses.
Apr 18, 2018
Always get great care. Competent staff and friendly service.
Apr 14, 2018
I am so impressed by the friendly, warm atmosphere of this clinic! I am absolutely going back and recommending Advanced Family Eye Care to friends. The staff is top notch!
Apr 12, 2018
My wife and u were treated with great respect, no question to small to ask. They took their time making certain we knew what was going on. Very knowledgeable and highly friendly
Apr 6, 2018
Wonderful staff and caring Doctor.
Apr 4, 2018
Advanced Family Eye Care was wonderful. I will never go anywhere else!
Apr 2, 2018
I love this place. The employees make you feel like your part of the family.
Mar 14, 2018
They are all very kind and patient people
Mar 13, 2018
Very professional and timely. Staff is very friendly and they take the time to explain everything that you have questions about.
Mar 12, 2018
Great staff, fast and friendly service.
Mar 7, 2018
Professional and personable. Thank you.
Mar 6, 2018
Very Professional and friendly. Staff were dedicated to my needs and wishes concerning my eye care.
Mar 2, 2018
Everyone is very helpful and kind.
Jan 23, 2018
My first experience with Advanced Family Eye Care was really good. All of the staff were really friendly and very helpful and knowledgeable. I will definitely be back and would recommend them to my friends and family.
Jan 17, 2018
I would highly recommend this office. The staff was courteous, knowledgeable, & friendly. The doctor is easy to work with, compassionate, & informative. I would definitely recommend this office.
Jan 13, 2018
The Doctor & staff was very professional, helpful, & caring.
Jan 10, 2018
It is always a pleasure dealing with you all. Faith is the greatest! Great folks to go business with. Recommend them to all my friends.
Jan 3, 2018
Staff was very attentive, friendly, & focused on assuring customer satisfaction.
Dec 30, 2017
Very thorough experience. No sense of being rushed through the process.
Dec 28, 2017
Everyone at this location was very friendly yet professional. I got a good all around feeling about the place.
Dec 28, 2017
I always get treated like part of the family you guys are great
Dec 16, 2017
My wife and I always look forward to coming to our yearly check up, the staff are always very friendly and helpful and Dr. Cook is a step above others we have been to in the past, that is why we continue to come to Advanced Family Eye Care... Gerald " Bud " Wilcoxen
Dec 12, 2017
The staff and providers are always friendly and eager to answer questions that I have. Highly recommended!
Dec 11, 2017
Professional, quick, caring atmosphere I’m Really happy I found such a great company providing superior service, Thanks!
Dec 6, 2017
The Doctor was very nice and thorough as were all the ladies. It was an overall good experience for me.
Dec 6, 2017
Such a great Staff at this office. Everyone is so friendly.
Nov 29, 2017
The doctor and all his assistances were very helpful. I got everything I needed while I was there and they all made it very easy.
Nov 21, 2017
I was very pleases with my visit.
Nov 18, 2017
Always service with a smile and a williness to please. A positive experience every time.
Nov 11, 2017
I am very pleased with the care and service that I recieved at Advanced Family Eye Care. I trust Dr. Cook as my go to eye care provider. I have some eye issues beyound just vision correction. He has set me up with competent Dr 's to take care of my precious eyesight. His staff are friendly service oriented, and caring. Together with Dr. Cook, they are a wonderful team. I have the utmost confidence in Advanced Family Eyecare.
Oct 31, 2017
The staff was great and Dr. Cook knew exactly what he was doing.
Oct 25, 2017
Everyone was very friendly, informative and upbeat. You feel important for being your patient.
Oct 25, 2017
I had a great experience at Advanced Family Eyecare, everybody was courteous and knowledgeable.
Sep 26, 2017
Very impressed with your eye examination. Doctor took time to explain the exam. Very friendly and helpful staff.
Sep 19, 2017
Super friendly, and very knowledgeable about what they do. You will be happy with the service and your glasses/contacts. A happy place!
Sep 13, 2017
Dr. Cook and his staff provide friendly, thorough, and comprehensive care. A checkup is always an enjoyable experience here. I recommend Advanced Family Eye Care highly.
Aug 24, 2017
Everyone there was really friendly & the service was great. They even made sure I got a great deal on my contacts!
Aug 23, 2017
Very professional and efficient.
Aug 15, 2017
They genuinely care about your experience with them and helping you in whatever you need. Staff are very positive as well. Willing to work with payments. Sat down and explained everything to me and answered all of my questions. Very professional, friendly, and caring. I highly recommend.
Aug 5, 2017
If going to the eye doctor could ever be considered a pleasant experience
Aug 3, 2017
Always friendly, kind and professional. The quality of individualized service is top notch. A totally great experience!
Aug 2, 2017
Emily, and all of the girls are amazing. I was out of town,and tore a contact, they were able to get me a sample out of state that saved my trip. The whole staff is very well trained and cross trained to answer any and all questions, that may arise. the other thing that I respect about Advance eye care, is that everyone is treated equal. it does not matter if you are a cash paying patient or insurance to medicaid.
Jul 19, 2017
They are always very pleasant and helpful.
Jun 26, 2017
Always couteous with very good procedures. Handles all requests with a smile. Best eye care I have had in the many states we have lived.
Jun 24, 2017
Everyone there was very professional, polite, and courteous. They answered all questions to my satisfaction.
Jun 24, 2017
Everyone there is very nice. Very little waiting and no pushing to buy.
Jun 20, 2017
As always, friendly prompt and thorough.
Jun 17, 2017
Very friendly staff all around. The doctor explained everything to me very well, and answered all my questions. The people who work here seem like they really love their jobs. It was so refreshing to see that, and have such wonderful customer service. 10 out of 10!
Jun 7, 2017
I appreciate the time the staff and Dr. Cook took to explain each step in the process. Dr. Cook answered all my questions and Faith was very helpful and patient while I looked at and chose new frames.
Jun 3, 2017
I appreciate the time the staff and Dr. Cook took to explain each step in the process. Dr. Cook answered all my questions and Faith was very helpful and patient while I looked at and chose new frames.
Jun 3, 2017
Very professional staff that answered all my questions and helped me buy my glasses without any pressure.
May 27, 2017
I had a fabulous experience and all of their staff is extremely helpful and friendly!
May 16, 2017
The staff here are so kind and the doctor is very good about explaining things to you in way you'll understand.
May 11, 2017
excellent service with no pressure
May 10, 2017
Great service. Friendly staff.
May 4, 2017
I am very pleased with.my experience with Advanced Family Eye Care. Very pleasant employees. I felt I was veing trested by very knowledgeable. And experienced personnel.. Dr. Cook was excellent with very state of the art equipment to perform my exam . I especially enjoyef the help I recieved with choosing my eyewear. I am 70 and have been wearing glasses since I was 12 years old. I have bevet received such help with suggestions in helping me pick out a fram that fit wrll and looked good on my person. Also her knowledge of my insurance price range and extra additions that fit my needs all in my price range. I have highly recommended Advanced Family Eye Care to my Family and friends. Thanks so much..
Apr 13, 2017
Everyone here is great and always provides the best customer experience I have ever had at an Optometrist's office.
Apr 7, 2017
Very thoughtful and thorough.
Mar 31, 2017
It is always a pleasant experience going for our yearly eye appts . The office is very nice, the staff friendly and professional and Dr Cook is great.!
Mar 21, 2017
I LOVE our eye care!! They are always patient & helpful!
Mar 2, 2017
Dr Cook and his staff were very professional and thorough when caring for me with an eye injury. They provided excellent eye care!
Feb 26, 2017
The staff is always so kind, pleasant, and helpful!!! It's always a pleasant experience when I go!
Feb 18, 2017
The staff and Dr. Cook at Advanced Family Eye Care were 100% professional and thorough. The office was able to schedule me for an eye exam the same day I walked in, which was most appreciated. This eye exam was by far the most comprehensive and best eye exam I have undergone (and I am 51 years old!) I have already recommended Advanced Family Eye Care to several friends and to my husband.
Jan 31, 2017
Always fast and friendly service!
Jan 21, 2017
The girls out front were very helpful and pleasant. Lots of smiles and cheerful. Ms Faith fitted me she was super. Dr Cook is the best. He takes his time and I have always been fitted with the correct glasses.
Jan 21, 2017
Staff is excellent and caring, always attending to your needs.
Jan 18, 2017
I feel like I was overcharged $20 for part of the exam that I didn't want or need for my contact prescription.
Jan 14, 2017
I feel like I was overcharged $20 for part of the exam that I didn't want or need for my contact prescription.
Jan 14, 2017
Office is always professional and well presented. It's pleasant to do business with a professional who I presume shares my personal and professional values. The staff is evidence of professional strong professional values.
Jan 11, 2017
Thanks very much for the quick appointment to access my vision problem. I really appreciate the quick and thorough response.
Jan 11, 2017
I was very happy, with the whole experience, the ladies did a great job and we're amazing and the Dr. Answered all my questions. I will be back.
Jan 11, 2017
Efficient and yet very friendly service by all who worked with me.
Jan 10, 2017
Don't argue with a customer until you've looked at complete file.
Dec 24, 2016
I have been treated with friendliness and respect. I received a very excellent eye exam. The help with my selection of my eyewear was very helpful. The selection that I chose was recommended and I was very happy with it. The cost was within my budget. My insurance was accepted. All in all I was so pleased I will not go anyone else.
Dec 22, 2016
Great friendly service. Always happy to help and resolved my issues.
Dec 19, 2016
When I first went to AFEC, I was pleased with their exam and customer service. I thought their prices were overly expensive, until I returned with the glasses after I had broken them, by accident. I guess I didn't realize that, on the better models, that they have a one year guarantee on the frames and a three year on lenses, unlimited replacements. That makes the original price very reasonable, as I work in an environment where glasses get scratched by abrasive dust very often. I would highly recommend them.
Dec 8, 2016
Were very friendly and explained everything I asked about
Dec 7, 2016
Everyone was extremely patient and kind. When I want sure what I could afford, they made sure i knew what my options were. And Dr. Cook was awesome! My husband and I both had eye exams, and we're able to sit, talk, and laugh with him. I love this little place!
Nov 30, 2016
As always, I was treated very well. The staff is very nice and helpful. I really like Dr. Cook. He seems geniune. I liked the picture of his family in his office along with the scripture verse on it.
Nov 16, 2016
Staff is very courteous and professional. Dr explained everything in detail and I left feeling good about my eyesight.
Nov 15, 2016
Like it says Family eye care! We have gone to Advanced Family Eye Care since 2009. They treat you like family! Good people. All of them!
Nov 5, 2016
Friendly folks. Took time to explain things to me.
Oct 27, 2016
Appointment availability, wait time, pre-exam, exam, explanation of eye health, demo of eyewear all excellent. Staff professional yet friendly.
Oct 2, 2016
Everyone was very polite and knowledgeable from the receptionist, who made my appointment and volunteered to call my insurance for me, to the assistant, who performed the tests before I saw the Dr., to Dr. Cook, who described exactly what I was experiencing after he did my exam and was very down to Earth and easy to talk to!
Sep 24, 2016
Faith was very attentive to my needs and quickly helped solve the issues I had with my damaged pair of sunglasses.
Sep 13, 2016
Very knowledgeable and friendly staff.
Sep 1, 2016
Friendly staff. Very professional.
Aug 24, 2016
Advanced Family Eye Care, is always professional and friendly. The eye exam is more up to date than the standard eye charts at other offices. The Dr takes time with you and explains everything he does and the results. Ive been very pleased each time I have gone. And they have a very good selection of eye glass frames.5
Aug 17, 2016
Great customer service. Extremely friendly and knowledgeable staff.
Aug 16, 2016
You guys have great customer care and we're knowledgeable and respectful. Thank you.
Aug 15, 2016
It was awesome. I'm very pleased.
Aug 9, 2016
Fast, efficient, and the prescriptions seem accurate.
Jul 30, 2016
Very friendly and helpful staff. I have a tricky prescription for contacts and DR. Cook is working with me to get the best vision possible. Far better then gong to walmart and their prices are reasonable. ..
Jul 30, 2016
Advanced Family Eye Care is the best. The friendly, knowledgeable staff answers all your questions and helps you see better. What's not to like?
Jul 27, 2016
I felt relaxed an it was a very good experience....It's a clean and cheerful place...All the girls are very sweet and helpful...Dr.Cook is very easy to understand and he makes sure you do understand before you leave... It is a very comfortable atmosphere.... Thank you for being my Optometrist, Susan Lesemann
Jul 10, 2016
It's always a great experience seeing Dr. Cook. The office staff is friendly and courteous. I've been coming for years and have never had a negative experience.
Jun 22, 2016
The staff was kind, informative, and knowledgeable concerning all aspects of my care. Thank you!
Jun 15, 2016
New lenses got scratched ..they sent away for new set
Jun 11, 2016
My experience was great as usual! Everyone at the clinic is very professional and friendly. Thank you!
Jun 7, 2016
Nice service.friendly and welcoming
May 26, 2016
Friendly and knowledgeable staff!
May 25, 2016
I really appreciate the professional care I receive every time. Thank you for your courteous care. We both really appreciate you folks!
May 14, 2016
The staff and Dr. Cook are amazing. Very helpful and friendly.
May 11, 2016
Very nice staff and the doctor has to be the best I have ever been to see..excellent..would highly recommend
Apr 20, 2016
They got me in fast, took very good care of me, and the price was right!
Apr 16, 2016
Friendly, helpful and patient staff.
Apr 13, 2016
Prompt, efficient service, courteous staff, very thorough exam and testing procedures. Dr. Cook is extremely knowledgeable and the consummate professional.
Apr 9, 2016
very nice friendly staff, clean office, they let you know if they are running behind and how long the wait is.
Mar 25, 2016
Awesome, thorough service! I'm 56 and my eyes are getting better, thanks to great prescriptions!
Mar 9, 2016
It was great! Every time I go in the staff makes it all about me. As a customer you can't ask for more! I'll keep going back and back and back again!
Mar 6, 2016
Short wait time, friendly staff, Dr was very easy to talk to and took the time to explain the exam. Highly recommended.
Feb 21, 2016
Excellent Service Excellent Staff Five Stars*****
Feb 20, 2016
The staff is amazingly friendly, helpful and always willing to go the extra mile to meet the patient's needs. They are a breath of fresh air in a time when customer service seems obsolete.
Feb 20, 2016
Very prompt, friendly and knowledgeable! Great experiance! Thank you!!
Feb 17, 2016
Very professional. Always friendly and helpful.
Jan 29, 2016
Dr.Cook is very knowledgeable and cares about his patients. Dr. Cook also has a very clean office and a friendly staff.
Jan 27, 2016
Dr Cook is very well informed on how he does his exams. All the staff are very professional I have enjoyed using' Advanced family eyecare. and will continue to do so! Many thanks to all your staff! William Baird
Jan 27, 2016
Professional front desk, screener pre testing tech is very knowledgable & answered all my questions in an easy to understand way. Dr. Cook is very genuine & easy to talk to. He takes time with the patient & describes everything in detail, while going over options with you that makes sense. Sarah who helped me make the arrangements for frames, lenses, etc. was also very helpful & was able to answer all my questions. The eye exam itself was very good, they have all the newest best equipment & actually check the health of your eyes rather than just do the standard basic routine. I was very impressed with actual medical attention they pay to your eyes, so it's a lot more than just getting glasses. I don't believe you will find better treatment & time spent on you anywhere else & the cost is fair because you receive nothing but care & quality from Dr. Cook & his entire crew. I'm a patient/customer there for now on. I'm very pleased with the experience.
Jan 20, 2016
The greatest experience I've ever had. I live in Tennessee but continue to come back just because you guys are that good. Great attitudes. Very knowledgeable. Simply a pleasure to interact with your entire staff.
Jan 12, 2016
I feel like its a big family and I'm a part of it.
Jan 9, 2016
Everyone was very friendly & helpful. The most thorough eye exam I have ever had.
Jan 9, 2016
The staff is very friendly but the vision through my glasses has never been correct even after several adjustments.
Dec 20, 2015
Very friendly staff and Dr Cook is great !
Dec 17, 2015
Everything was great. All of the people were friendly and were very professional. I would recommend them if you need a eye exam and glasses.
Dec 8, 2015
Fast and efficient service was provided.
Dec 7, 2015
Great staff and doctor. Smooth, seamless appointment and purchase of new contacts. I would highly recommend!
Dec 5, 2015
This was a warm friendly excellent experience with very little wait .
Nov 23, 2015
The service was prompt efficient and results were superb. The attention and warm friendly service was terrific beyond excellent . Thank You So much Rodger Smith
Nov 5, 2015
I always enjoy the way I am treated, and the way the staff and Dr. Cook does the job at hand, without any pressure for you to buy there products.
Nov 5, 2015
I always enjoy bringing my children in for their eye exams . I have always received exceptional service here
Oct 27, 2015
Everyone is so nice and professional, and good price
Oct 23, 2015
Very modern eye clinic and very kind and professional staff. Dr. Cook takes all the time necessary to carefully review all your results. No pressure to buy new glasses if you don't really need them.
Oct 20, 2015
I have been going to dr cook since 2006 and still go to him and drive all the way from the south side of Springfield. Great knowledge and answers to any questions. Since I'm diabetic he helps keep me in check with kindness and concern
Oct 13, 2015
The office staff in this office is WONDERFUL!!! The actual eye doctor is not. He would not listen to what I had to say, only wanted to tell me, not discuss with me, what was needed. He never introduced himself to me nor did he shake my hand at the beginning of the visit. That alone speaks volumes to me. I left without any glasses at all and I have never done that when going into an eye office.
Oct 7, 2015
Everyone was great! And the Service was "Outstanding,"I really look forward to my next Appointment, It is like visiting your "Friends." Charles.
Oct 7, 2015
Dr. Cook is very thorough and takes his time to examine your eyes and compare to your history. He is gentle and kind. I feel as though I can trust him and feel comfortable with his expertise. I gave 4 stars when normally I would say 5 stars, only because of the young lady who took care of me after seeing the doctor. She was in charge of ordering my lenses. She just was unsure of herself and made a couple of mistakes with the pricing. The staff member who did my initial examinations was excellent and so was the young lady who works with tightening and adjusting the glasses. She was very helpful to the other employee who was trying to help me. Again, normally 5 stars, just had a little difficulty trusting the associate ordering my lenses.
Sep 28, 2015
they always make me feel like I'm part of there family. great people
Sep 26, 2015
My visit to your clinic was wonderful! The staff, wait time, provider and information I received were all excellent and I would highly recommend this place to anyone.
Sep 23, 2015
Great service. Dr Cook answered all of my questions. Staff always courteous and professional.
Sep 16, 2015
Great experience! Very friendly and helpful.
Sep 15, 2015
excellent service very friendly the doc was great never had that thorough of an exam before will be back thnxs
Sep 14, 2015
excellent service very friendly the doc was great never had that thorough of an exam before will be back thnxs
Sep 14, 2015
Everyone was very helpful and friendly.
Sep 13, 2015
Always an easy and fast experience. Thankd
Sep 12, 2015
Very nice and informative. All my questions were answered in ways I cou understand. A little pricey but overall worth it
Sep 10, 2015
I've been receiving eye care here since 2003. Everyone is cheerful and ready to help and answer questions. I never feel rushed. It's almost like being with family. I highly recommend Advanced Family Eye Care.
Sep 1, 2015
Friendly , efficient staff and Optometrist
Sep 1, 2015
Staff is very friendly and accomodating. They are knowledgeable about our insurance and work within those boundaries, offering many styles and options.
Aug 26, 2015
Fast, friendly, and knowledgable. We had eyes checked and frames picked out in less than a hour.
Aug 22, 2015
I was treated very well. I will continue to go back. I will also recommend them to others.
Aug 22, 2015
As always Dr Cook and staff are consummate professionals. I have seen Dr. Cook since the late 70's and have been pleased always with his care. We live in Rolla Missouri now and make the trip to get the excellent care we've come to expect.
Aug 18, 2015
I plan on utilizing Advanced Family Eye Care for all of mine and my family's future eye care needs. Extremely friendly, courteous and knowledgeable staff.
Aug 18, 2015
Was able to get in and out of there fast.People working in their were nice and friendly.
Aug 16, 2015
Wonderful, friendly, professional quick service!
Aug 14, 2015
Very knowledgeable and personable. I liked how I was in and out fast, especially since I was a new patient. The atmosphere was great.
Aug 1, 2015
Great staff and comfortable atmosphere. No complaints at all.
Jul 25, 2015
Everyone at this eye clinic was nice and very patient with my 6.5 year old. I have seen a few other eye doctors that got a little rude and impatient working with him. Advanced Family Eye Care is a very friendly and helpful place. I think we found a place we will stick with. Thank you Advanced Family Eye Care!!!
Jul 24, 2015
They are always pleasant and professional. Nice selection of glasses.
Jul 18, 2015
The Little Clinic That Could! That's what I call Advanced Family Eye Care after my first experience there. They're not big or flashy, they don't advertise much, and they don't run their patients thru an assembly line. (Been there - done that - not doing it again!!) But they know their business and they provided excellent service from setting up the appointment to fitting the glasses. I was given a complete battery of vision tests and courteous, respectful treatment from everyone. Doctor Cook was the consummate professional and detected an imbalance in my vision which had previously gone unnoticed. He adjusted my prescription to correct it, which resulted in a significant reduction of the eye strain I had been experiencing for a long time. In sum, I'm a very satisfied customer who won't hesitate to return to Advanced Family Eye Care.
Jul 15, 2015
Staff was very efficient, considerate polite and caring! So glad I came here for my first eye exam experience! thank you!
Jul 10, 2015
I always receive a warm welcome and wonderful service. I recommend Advanced Family EyeCare to all my friends and family.
Jul 8, 2015
Thanks for the careful evaluation--just with that little change in the nose pieces of my glasses has improved my vision.
Jul 8, 2015
The entire staff was very friendly and helpful to myself and my friend. They answered our questions and offered help when needed. I look forward to working with them in the future.
Jul 7, 2015
Great Place, well taken care of.
Jun 19, 2015
Not good. Tongue is still numb. Dr. was aware of problem, and did not bother to call and check on me. also can not bite down on left side, unable to chew food, without excruciating pain. Very poor rating. No stars...
Jun 19, 2015
I always enjoy my visits - yesterday was my husbands first time in and he really felt comfortable. He is looking forward to getting him glasses in.
Jun 17, 2015
Everyone was very profesional. The people's attitudes and willing to help was above expectations. The Dr was awsome and explained everything. I will be a returned patient for sure. Well done and thank you.
Jun 16, 2015
the best experience ive ever had at an eye center friendly staff clean and very thorough i wont go anywhere else for eye care needs from now on
Jun 11, 2015
I went to Advanced last summer and had trouble with the prescription right away. They did rewrite it and redid the glasses, but I have not been happy with them and will not go back. The staff is very friendly and nice, but I'm not happy with the end result.
Jun 3, 2015
I had a great experience from the moment I walked in until the moment I walked out. I have absolutely nothing but glowing words for the staff at Advanced Family Eye Care and for Dr. Cook. I can't wait to receive my new glasses!
May 26, 2015
Entire staff was outstanding, knowledgeable, professional and caring.
May 24, 2015
very helpful in selecting frames that fit your face
May 7, 2015
The staff are very friendly and made me feel like I was getting the best care for my eyes.
May 6, 2015
All associates were friendly and knowledgeable. Took time and were thorough in the exams and answering my questions. Would recommend this office to others.
May 6, 2015
Awesome place very nice and professional without feeling like you're in an assembly line.
Apr 21, 2015
Great doctor, wonderful staff. Enjoyed my appointment!
Apr 21, 2015
The staff was wonderful with kids. The doctor and his staff made my son feel comfortable and explained each step of the exam process.
Apr 21, 2015
Your office assistants are amazing and full of kindness and patience. I go to your office because of the eye tech's, they are that good.
Apr 17, 2015
Review is ased on initial phone contact, office visit, and eye exam : I enjoyed my experience, every employee was pleasant, courteous and professional. I appreciated the optometrist's explanation of the eye exam results. Due to a personal scheduling conflict, I was not able to purchase eyewear during the initial visit but will return for that purpose in the very near future.
Apr 11, 2015
They provide a very thorough exam and great help to find frames to fit correctly and look good.
Apr 8, 2015
Love the location, appearance of the building inside and out, their use of technology and the staff! VERY good customer service and knowledgeable in their field. Major plus for me is they will also communicate electronically regarding appointments which is SO much of a time saver for busy working moms!!!
Apr 2, 2015
March 24, was my first visit to Advanced Family Eye Care. I was very pleased with the service I received. I have worn glasses for over 50 years and have had too many exams to count. I've never had such a thorough examination.
Mar 25, 2015
Excellent service and care! Very professional!
Mar 23, 2015
All of the staff really makes me feel like family
Mar 21, 2015
Everyone was friendly and I got right in to see the Dr.
Mar 16, 2015
Staff was incredibly nice, wonderful selection of frames, very reasonable prices.
Mar 14, 2015
Amazing staff. Awesome experience. Best exam I've ever had.
Mar 9, 2015
I am a chatter...I chat...a lot. A great deal. I, also, have Diabetes...and my eyes change, they're hard to examine...and I'm kind of cranky about it. I have put off checking my eyes as I just don't like the hassle. I needed a Sat appointment, which they gave me. I had to wait just a VERY SHORT time for my actual exam. The whole staff was fantastic. I had used the website to make my appointment and it went smoothly. The staff called me to confirm and had a chat with me. I went to the appointment and it was all a fantastic experience. I used my own frames, so I don't know how the selection is... The staff and doctor are fantastic.
Mar 3, 2015
I've been visiting eye doctors since 3rd grade. I've had good and bad but kep the same eye doctor for decades. He was awesome. Never thought I'd have a better experience but this staff far surpassed my expectations. Professional,coutteous, helpful, respectful, knowledgeable... The descriptors go on and on. Amazing experience.
Feb 26, 2015
Awesome place. All staff was extremely friendly and very good at there jobs. In and out in 30 min.
Feb 26, 2015
everyone was very well trained and professional in their service. The reminder call I received told me to be 15 minutes early to do the paper work. My appointment was at 9:00 AM. I was there at 8:35 AM but the store doesn't open till 9:00. Don't tell me to be there early when your not open early.
Feb 26, 2015
The staff was friendly and courteous. The dr. Was very informative, and answered every question. Look forward to visiting again.
Feb 26, 2015
The best vision exam and added value service. Thank you.
Feb 25, 2015
Staff was very polite. And caring. But I'm not impressed with the process of fitting and the help picking what is best for my 3 year old daughter . the glasses didn't fit well. I went back and they did something but it didn't help . the glasses hurt my daughter's head. She hasn't wore them at all. I paid hundreds of dollars and for what. I'm so worried about my daughters eyes that cross and wonder. But I don't have the money to get new ones or an appointment.
Feb 16, 2015
My whole family of four had appointments at the same time. It went very smoothly and we were made to feel very welcome. I would recommend this office to friends. We will be back!
Feb 10, 2015
I wanted to get another eyeglass case for my glasses I forgot because I was surprised by you telling me I owed more. Please let me know if I can get a new case.
Feb 10, 2015
Contacts delivered promptly and accurately at a fair price
Feb 7, 2015
Everyone was friendly & attentive to my needs. They are very polite & efficient. I doesn't have to wait long to get an appointment or after I checked in. Thank you! I have already recommended them to others. :)
Feb 5, 2015
Dr. Cook always takes time to talk with me regarding my concerns. Kind, courteous staff.
Feb 5, 2015
Excellent service as always!
Jan 30, 2015
Fast and excellent service.
Jan 29, 2015
Easy setting appointment. Friendly staff. Short waiting time. Thorough eye exam by doctor. Very knowledgeable associates when it comes to insurance billing and sale of glasses.
Jan 28, 2015
sence i was 19 all these years i had never had a eye glass place make me feel like thay made sure every thang was done that could help me in the long run THANK YOU ADVANCED FAMILY EYE CARE .
Jan 22, 2015
DONE A GREAT JOB THAY TOOK THE TIME AND USED UNDERSTANDING .
Jan 22, 2015
Great folks. Very friendly and professional.
Jan 18, 2015
Very professional yet very welcoming. Thank you for the wonderful service and I will continue to see you for all of my eye exams and anything else eye related.
Jan 18, 2015
Extremely helpful, friendly and professional. I would recommend them to absolutely anyone and plan to use them exclusively. I'd like to stress what a great staff they have here!
Jan 16, 2015
Appointment was efficient and timely. Staff was amazing and helpful as always. Thanks!!
Jan 13, 2015
Very helpful, friendly and thorough.
Jan 7, 2015
A very good experience. The doctor was very thorough with the eye exam. The staff was knowledgeable about the eye ware and very friendly.
Jan 4, 2015
Great atmosphere & excellent customer service!
Dec 24, 2014
Friendly, knowledgeable folks, worked me in as a walk-in.
Dec 24, 2014
Very professional and nice staff. I always feel that their attention is focused on the customer. A brother and sister were getting glasses. The girl helping them made them feel great about their new glasses and how they looked. The kids were proud of their new glasses.
Dec 14, 2014
Very friendly & professional
Dec 12, 2014
In my experience of Advanced Family Eye Care, I have found that the staff to be nice and totally professional. I would recommend Advanced Family Eye Care to anyone need eye care.
Dec 9, 2014
It was ok until the lady who was doing the glasses and putting the order in tried to get me to spend money I don't have. I told her I did not have an extra 200.00 to spend on my glasses and she said I can guarantee you will not like your glasses without spending the extra money and when I said no she tried the same thing on me for my sons glasses. When someone says no then do not try to force them to spend money they do not have that is ridiculous.
Nov 27, 2014
Excellent care. The staff was courteous, the wait short, and the eye doctor is very personable, professional, caring, and experienced.
Nov 24, 2014
Love the family friendly atmosphere :-)
Nov 18, 2014
All personnel were polite and helpful. The exam was more thorough than any I have ever had with any other doctors.
Nov 12, 2014
My wife and I look forward to these eye appointments. The staff and Dr. Cook, give us a greeting, as if they are not so much looking at us as a DOLLAR, But someone who is coming there, and they know we are on edge, For we have no ideal, As to what our own eyes are doing, until the doctor is done. So all there, try to make you fell at rest up front. They speck with you, not at us, and the doctor is the same. Very good, don't change nothing.. Gerald Wilcoxen .
Nov 7, 2014
This first visit for my husband and me was enjoyable and professional. The front desk ladies were friendly and helpful. Dr. Cook took plenty of time to explain about contacts for me and new glasses for my husband. The staff then fit me with contacts and gave me what our insurance provided and ordered glasses for my husband. We definitely recommend Advanced Family Eye Care.
Nov 6, 2014
I found the staff very helpful and very professional. That ask paid great attention to detail and seemed genuinely happy to see me there.
Nov 1, 2014
Staff was super friendly and the doctor was very thorough. As a first experience with a new doctor I was very pleased.
Oct 29, 2014
Thank you for making me feel so welcome! Thanks for answering questions & allowing me to be a 'girl' & choose the right pair of glasses!
Oct 29, 2014
Great experience from start to finish. Dr Cook was very through and honest with my diagnosis
Oct 27, 2014
Very thorough and professional diabetic eye exam!
Oct 14, 2014
I had a great experience. The service was much quicker without feeling rushed. It was also nice that the contacts I needed werein stock so I didn't have to make a nother trip.
Oct 4, 2014
Great people. Very knowledgeable and explained everything and all options so well. Would recommend highly.
Oct 4, 2014
I really like this place! The dr & the staff is great!!
Sep 20, 2014
Great service as usual. Very friendly and helpful without trying to oversell everything in the store. The only pkace I go for exams and glasses.
Sep 9, 2014
That was the best Eye Exam I have ever taken, I am a big scaredy cat when it comes to any medical tests because I have had them my whole life and this was by far the most pleasant one. Thank you to all of your staff from the time I walked in until I walked out. It was truly a great experience.
Sep 3, 2014
I was very impressed with the kind and professional way the entire staff treated my husband and me. I am looking forward to our continued relationship with them.
Aug 26, 2014
The staff at Advanced Family Eye Care seemed to be very knowledgeable in the services they provide. The tests that they ran were thoroughly explained. They were a big in help in trying to pick out the right frames as well.
Aug 24, 2014
Great and professional staff!
Aug 20, 2014
Very professional staff that takes time with you to explain everything and gives you options to choose from. I was very pleased with my experience
Aug 19, 2014
The staff was friendly and very professional. They explained everything in a way I could understand. They were very help full in helping me pick the right frames and lenses. I'm really glad I chose them for my vision needs.
Aug 17, 2014
In my visits to Advanced Family Eye Care, Dr. Cook and his staff have always been very friendly, professional, and thorough. I would highly recommend them to others to help them with their eye care needs.
Aug 14, 2014
over kill on e mail an txting for the appointment
Jul 23, 2014
Dr. Cook and his staff do an outstanding job! You are in and out fast and they provide great care! I would recommend Dr. Cook and his staff to anyone!
Jul 23, 2014
Great visit, friendly atmosphere, wonderful help, open to questions, time to discuss issues without being rushed.
Jul 15, 2014
The best experience ever!!! Everyone made me feel comfortable. They explained everything to me as they gave me each test... I walked in with some fears, sense this was first eye exam in YEARS... all those fears just melted away. Great staff and Dr. ! Thank you!
Jul 9, 2014
I really like going here. It's conveniently located & the staff is always super friendly.
Jun 9, 2014
Wonderful and friendly staff! overall a great experience! Very thorough examination and not rushed.
Jun 5, 2014
I dealt with two ladies on my last visit - each was very very helpful, nice and polite! Their customer service really makes you feel like they care if you come back!! I am so glad I found Advanced Family Eye Care for my kids and myself!!
Jun 5, 2014
I was impressed with the office and the staff. Much improved over the last time I was there. The girls are very friendly and helpful and I have always had great confidence in Dr. Cook
Jun 4, 2014
Everyone was helpful and caring. They made my 4 year old son feel comfortable throughout the entire exam.
Jun 4, 2014
I had a great experience. I will recommend your practice to everyone.
May 21, 2014
We were greeted in a friendly manner and the paper work was described and handed to us to do. I was dispatched to the testing room and attended to with dispatch. Husband's handicap was duly dealt with and we were surprised with the immediate follow up at home re: his question concerning the expense being less than first thought resulting in an appointment the next Monday. That was also done very professionally and with down home humor. Thanks!
May 20, 2014
Great service, caring staff and doctor.
May 20, 2014
The wait was not long in the waiting room, and I got my new glasses in a very timely manner! My questions were answered in a timely manner.
May 7, 2014
I have to say i was VERY nervous about going to a NEW place however it exceeded my expectations. Staff was VERY friendly & helpful. Dr. did an extensive exam. It was a great experience. Thanks!!
May 1, 2014
This optical shop is very friendly, but most importantly, they are professional. I was not kept waiting, and was seen promptly. All my questions were answered quickly and truthfully. I will return here as often as necessary because I love to go to businesses that I have learned to trust, and will recommend this place to other people when they ask me where is a good place to go for glasses!
Apr 30, 2014
Provides professional quality care.
Apr 22, 2014
Very friendly and professional staff. Exam was quick, efficient, and a pleasant experience in general. Great place for eye care, would recommend them to anyone.
Apr 19, 2014
It was a very smooth process to get new glasses. There was very little wait time and the staff was so nice and helpful. I am so excited to pick up my glasses. Thank you Dr cook!!!
Apr 16, 2014
Customer service is over theTop !! Thx
Apr 16, 2014
The staff is always ready to serve and assist with any and all needs and questions. They are knowledgeable and willing to help find the most affordable option. I always feel like I am treated with respect.
Apr 1, 2014
Everything was great and fast.
Mar 28, 2014
The doctor was very good at providing the information. All the ladies in the front of the office were very helpful any very nice. I will be going back to this place in the future.
Mar 27, 2014
You guys are always great - Blessings, Marie
Mar 22, 2014
Great folks. Friendly and efficient.
Mar 20, 2014
I love going to get my eyes checked at Advanced Family Eye Care! Best ever!!
Mar 11, 2014
The staff is very friendly and professional and very helpful in getting me what I was looking for
Mar 9, 2014
everyone is great all so nice
Mar 9, 2014
The young lady that helped was very knowledgeable and she helped me a year ago. Very quick process.
Mar 4, 2014
Very friendly staff and a thorough eye examination. Thank you.
Feb 22, 2014
Friendly group of folks there, don't feel like you are being rushed through the process. Dr. is good to explain any changes or concerns in vision. Staff who works with finding/fitting frames does a great job of helping make informed choices for frames, lenses, etc. Great atmosphere. Would highly recommend!
Feb 18, 2014
Very helpful and friendly staff!! They go out of their way to help you , and don't try to push you into things you don't need like other places. I will highly recommend this place to others
Jan 25, 2014
Very efficient and easy to understand. The lady who helped me with my decision for glasses was very helpful. And the doctor was super nice. Thank you!!!
Jan 22, 2014
Absolutely fantastic service. Very professional. The staff presented several options for corrective lenses and frames. They made sure to coordinate with my insurance so that my out of pocket expenses were as low as possible. We discussed future needs and all in all I felt my needs were all met thoroughly.
Jan 22, 2014
Everyone is great they know my husband and I very well it feels like family, and we have a baby and it makes me feel good that every time they remember and always ask how she is doing
Jan 10, 2014
Awesome customer service! Dr. Cook and his staff are very professional.
Jan 9, 2014
Sarah B. Was fantastic! A++ Exceptionally educated and respectful.
Dec 28, 2013
Staff was friendly and helpful. State of the art equipment.
Dec 28, 2013
We absolutely love everyone at Advanced family eye care!! My children love going to see the doctor and its so welcoming we would never even think of going anywhere else. With our insurance it paid for everything, and there isn't ever any surprise charges. They are very good about letting you know how much anything will be before you pay, and not after! My daughter loves the girls helping decide the perfect glasses for her!!!! Thank you for everything AFEC BRE AND FAMILY
Dec 18, 2013
I Always Look Foreward to My Appointment's !!! Dr. Cook is the Reason That I Found Out I Have Glaucoma...No other Eye Specialist Had A Clue !!! All of You Young Ladies Are The Best at Making Me Feel Relaxed and Have Always Very Informative About What the Tesitng is All About !!! Thank You All For Taking Such Good Care Of My Eyes !!! With Out You I Could Have Gong Blind By Now !!! Have The Best CHRISTMAS EVER !!!
Dec 18, 2013
The doctor and his staff are very friendly and are very helpful.
Dec 17, 2013
We are so impressed with the professional way we are treated. State of the Art equipment makes it a pleasure to get your eyes checked. Dr. Cook and his staff are caring and patient in their evaluation explaining everything they are doing.
Dec 10, 2013
Prompt and thorough service with a last minute online reservation!
Nov 26, 2013
staff worked diligently to provide best products and services.
Nov 5, 2013
They are very profecional, and they stay with you until you have the best outcome . Actually the prices of their glacess are better than all the other places I went to . Thank you
Oct 12, 2013
Worst pair of glasses I've ever owned. The original prescription was too atrong. After taking them back and getting the lenses replaced a week ago, I have to read with one eye, otherwise I see double. Advanced Family Eye Care has been a bad experience for my wife and myself. Ken & Kathy Buttram
Oct 4, 2013
We have always had nothing but great service from Dr. Cook and his staff.
Oct 1, 2013
I stopped by needing to get my glasses adjusted. Sarah was working and with a smile on her face. She got me in an out in no time at all. It' s always been a pleasant experience at AFEC.
Sep 20, 2013
A professional eye exam and courteous office personnel.
Sep 18, 2013
I have visited twice, once on an apt the other a walk in., both times the staff was fantastic. The selection of eye wear is great and the staff is very knowledgable.
Sep 17, 2013
Glad I found Advanced Eye Care. They are extremely friendly, caring and I trust them.
Sep 17, 2013
great staff very friendly great customer service
Sep 10, 2013
I love the friendly, personalized service. My new glasses are wonderful!
Sep 9, 2013
Finally, an eye doctor and top notch staff that took the time to listen to, and answer my many questions. I've been wearing glasses for about 30 years, and have lived in many different parts of the USA. This, by far, has been THE BEST experience I have EVER had anywhere in the country!
Sep 6, 2013
Should let patient know when eyes will be dilated! I drove 15 miles home unable to see, very scarey. I would have brought a driver.
Aug 20, 2013
I always have a great visit there. Even when I don't really get the best of news from time to time. The office waiting room is very clean, and tidy, Doctor Cook, and his Staff, always helps you feel at ease with, and doing all of the test, that has to be done. To make sure that they can get the results, needed to make sure that a person, only gets the best of care, that he or she needs. For my wife Cathy goes there also. And she is pretty much in total agreement with me. My wife and I would and do recommend Dr. Cook, & Staff, at Advanced Family Eye Care to all that I know.......... Gerald Wilcoxen
Aug 14, 2013
Excellent help at finding the best glasses for my needs.
Aug 1, 2013
When I walked in the door the staff was very friendly. And they were very helpful with picking out frames, going over lens, and what my insurance would pay for. My exam by Dr. Cook was very thorough.He took a lot of time with me. He answered every question I had. A very nice experience.
Jul 25, 2013
Dr Cook and his staff are professional and courteous. I couldn't have asked for a better experience!
Jul 25, 2013
family practice, friendly and efficient in their work!
Jul 24, 2013