ADVANCED FAMILY EYECARE OF HAMPTON
Dr. Crystal Gardner
417 Reviews
I was on a mission to find an eye doctor that would accommodate all six of my children. I also wanted to find an office that would accept Peachstate Insurance. Being that I have six children, I understand that they all can’t be seen on the same day. But here at Advanced Family Eyecare, my kids appointments were booked that same week I called! Three kids on one day & the other three on the next day. A lot of offices that I was reaching out to would not take all six kids within reasonable timing. It would be broken up appointments up to 4-5 weeks away from each other. Then there would be 3-4 different appointments. So we are very grateful that we were recommended here. The staff was beautiful & professional. The doctor, Dr. Gardner, was so impressive & informative. She was able to detect “congenital cataract” in my daughter’s eyes that I had NEVER been told by her previous optometrist. It was incredible. The experience was amazing. I’ll definitely recommend this office. 10 out of 10!
Apr 10, 2024
Dr. Crystal is very friendly and takes the time to explain procedures before she performs them and seems to genuinely care about you as a patient
Apr 9, 2024
All of the staff there were amazing! Ellie (Elizabeth), who did the testing and photos of my daughter's eyes was so sweet and works great with children! Dr. Gardner was also super sweet and works well with children. I highly recommend this office!
Apr 8, 2024
Advanced Family Eyecare we're able to accommodate a walk in appointment on a short day which I was grateful for. Dr. Crystal Gardner without a doubt is the reason I come back often. Frame selection isn't has wide as other optometrist locations but they have some good ones.
Apr 7, 2024
Dr. Gardner is very well informed. She answers all my questions and gives good advice. Her office personnel do a great job of running the tests. I like the way there are specific staff members that do specific things to assist you when you walk in the door and when you decide what frames you choose. Very friendly staff members and the office is always orderly and very clean.
Apr 6, 2024
I highly recommend Dr . Gardner to any and everyone I know she’s great!!!! and the staff was awesome as well helping me with all my needs ! Thanks again Advanced Family Eyecare of Hampton see u all soon❤️
Apr 4, 2024
I am very pleased with the professional care and time Dr Gardner takes with me during my office visit. Dr Gardner n her staff are very courteous polite and kind at all times.
Apr 3, 2024
Everyone was so professional and nice. Service was quick
Apr 1, 2024
Very courteous staff and knowledgeable
Mar 21, 2024
Dr. Gardner offers great service to her patients! However, the staff up front when you come in is rude and not kind to customers. They appear is be bitter and do not like their jobs. I hope the staff up front changes to more happy and helpful human beings. Kindness is Free while, the services provided cost customers Money!!!
Mar 21, 2024
I love Dr Gardner she is the best i would recommend her office to everyone
Mar 12, 2024
I got contact for the first time the ladies was very nice helping me learn to put them in.
Mar 8, 2024
Dr. Crystal Gardner was Great! Very nice and informative. She explained things very well & understandable. The office staff was also great as well.
Mar 6, 2024
Friendly and Knowledgeable Staff and great Doctor!!
Feb 28, 2024
Always very helpful and a painless process. Staff is friendly and very helpful. Makes us feel heard and confident in our eye wear choices.
Feb 27, 2024
Dr. Gardner and her staff are some of the kindest, friendliest and most importantly capable eye related caregivers that I have had in a very long time.
Feb 22, 2024
Doctor and staff were very nice! Clean facilities. Inviting atmosphere.
Feb 15, 2024
The staff was very friendly and inviting to the office. They assisted me with my frame selection and never became frustrated when I asked to see the same frames over and over again.
Feb 15, 2024
Dr Gardner is a caring eye doctor. I appreciate that she listens to my concerns . My visits over the last 2 years have been positive.
Feb 15, 2024
An enjoyable exam. I appreciate the time and explanations provided.
Feb 9, 2024
Dr. Gardner is a wonderful doctor she is very friendly and caring of her patients.
Feb 6, 2024
The examination of my eyes was excellent. The ladies were very nice who did them. I look forward in coming back thank you very much.
Feb 6, 2024
Everyone is very pleasant .
Jan 29, 2024
Love the relaxing atmosphere of the office. Everyone is very friendly and helpful. Absolutely love Dr. Gardner
Jan 15, 2024
Exceptional eye care and customer services
Jan 12, 2024
This is, by far, one of the nicest & best medical offices I have had the pleasure of being a patient at. The front office is so friendly & greets me as I walk in the door. Then there is Ellie...she is *amazing* to say the least. If ALL medical staff were like her then office visits would become very pleasant & welcoming! Then we have Dr. Crystal Gardner~ She is wonderful & makes you feel like you matter. Dr. Gardner is thorough & explains everything in a way that you can comprehend. She is compassionate & she truly listens to your questions & concerns. So happy I was led to her & her office.
Jan 11, 2024
I came in for a contact lenses fitting (third times the charm right?) and glasses prescription update. Dr. Gardner was very nice and knowledgeable on the different options she presented to me. The brand of contact lenses she recommended for me are perfect, i can’t even tell they’re in. I also learned during my appointment why my eyes constantly feel dry which is something I’ve been dealing with for over a decade. I’d definitely recommend Advanced Family Eyecare to anyone looking to get glasses or contacts. Dr. Gardner and her staff are amazing!
Jan 11, 2024
I look forward to my yearly eye exam at Advanced Family Eyecare of Hampton. From the time I enter the door; I am always greeted with a warm smile and a welcome. Dr. Gardner is always so sweet and personable and she answers all of my questions without making me feel rushed. I recommend this office to all of my family and friends.
Jan 4, 2024
I am highly disappointed by the actions regarding me getting a non glare addition to my lenses for night driving. I paid for the addition to my lenses and was called 2 days later stating a policy that said it had been too long to make this a situation that would require me to purchase new lenses. I believe I should have not be in this position and the ball was dropped by the eyeglass company.
Dec 28, 2023
I give Dr. Gardner and her team a 5 🌟 star rating.
Dec 21, 2023
God is good! This is a good place for eye care needs. Good, friendly, and professional customer service is a big plus with me and this is the place that provides it. It is also a very clean and well-lit place. Dr. Crystal Gardner is friendly and professional. My experience there was good.
Dec 19, 2023
My daughter absolutely loves Dr. Gardner. We always do our appointment together and I feel absolutely comfortable going back first or her doing her exam without me right there in the room. She makes you feel like she legit cares and that's such an amazing feeling when it comes to our children. They always make sure she's comfortable they keep me informed about her throughout the appointment. We got there 10 mins early and both seen the doctor had our exam and picked our new frames out all by the time our actual appointment was. They're amazing we love them there
Dec 12, 2023
Dr. Crystal Gardner is amazing. It's rare to find doctors these days that will actually listens to you & treats you as a person and not just a paycheck. From the minute they call you back it's a great experience and everyone is so nice and friendly.
Dec 12, 2023
Dr. Crystal is the best, she makes sure she gives you the best suggestions on your eye care. the staff is so caring and very helpful as well. I suggest anyone to go here. Couldn't ask for a better eye doctor!!
Dec 6, 2023
I had an issue with the billing department. In my opinion it was a matter of the insurance data being interpreted the wrong way. A phone call to the insurance provider could have cleared the situation up. Instead I was requested to sign a form stating I may be billed for service that I received that day. I would have liked to have known whether my insurance would cover an exam or I would have to come out of pocket before I left the office that day.
Nov 27, 2023
Everyone was very nice and professional. The Dr set down and explained everything to me and every test in detail.
Nov 22, 2023
All of the staff was very welcoming and Dr. Gardner was very gentle and patient with my mother. I am very pleased with the service she received.
Nov 21, 2023
Wonderful Service. Knowledgeable staff. Dr. Gardner took her time with me and explained my new prescription. Everyone was very patient with my son that has Down's Syndrome. They even helped us pick glasses that look good on us.
Oct 7, 2023
Dr. Crystal Gardner has always been fantastic, will continue to follow her wherever she practices.
Oct 6, 2023
The folks are extremely friendly and the doc is amazing with awesome bed side manners. Looking forward in seeing clearly once I get my eye ware in.
Oct 6, 2023
friendly, professional, and seems to have my best interest as a priority
Sep 28, 2023
Very knowledgeable and kind. I received great service.
Sep 18, 2023
Everyone was extremely nice, respectful, the customer service was excellent, they got and my daughter in super quick, very neat and clean inside, helped with any questions we had. It definitely a great experience and will use this eye clinic from now on.
Sep 18, 2023
They have great customer service and I never have to wait long. Im always in and out. I love my glasses, and always looking to upgrade.
Sep 6, 2023
It was the best experience I've ever had in my 64yrs on this earth, as far as doctor visits go. Everyone there were super friendly and Crystal...wow..she's the best! Professional, adept, cordial and.........just an amazing person in general.
Sep 5, 2023
Dr. Gardner and the staff made my visit very pleasant. I appreciate the patience and willingness to get the product that fit my needs and the education. Thank you
Sep 5, 2023
Great people, they were all very nice
Sep 5, 2023
Excellent service and staff. After relocating, It was a pleasure to find a doctor who was knowledgeable and very nice. I have made a appointment for my husband, and suggested anyone looking for an eye doctor to my an appointment.
Sep 5, 2023
The Staff was great… and Dr. Gardner was awesome. No complaint here.
Aug 31, 2023
The doctor was wonderful as well as the rest of the staff.
Aug 29, 2023
Each time that I visit this office it's a good experience. Great staff and friendly.
Aug 28, 2023
My glasses are not right they are blurry on the right Len and the last time I had this problem they were using the wrong type of glass. Daniel Phillips 11/21/1953
Aug 19, 2023
Dr Gardner and crew are amazing
Aug 17, 2023
I love this office. Dr.Gardner and her staff are very friendly and attentive with care.
Aug 2, 2023
I was totally satisfied with my office visit.
Aug 2, 2023
I enjoyed my visit with Dr. Gardner. She had a wonderful staff especially the young lady who took me to the back and did my eye scans before I saw Dr. Gardner. I like that Dr. Gardner was engaging and easy to talk to, plus she smiled the entire time I was in the chair. I plan on bringing all 4 of my kids to see her if she has room for 5 new patients.
Jul 13, 2023
Dr.Gardner and her staff are very professional and excellent at what they do. I give them a 5 star rating. Thank you for your great service.
Jun 30, 2023
Great service professional employees
Jun 24, 2023
Dr. Gardner was very knowledgeable and nice. The staff was friendly and mice as well. I would recommend anyone to this place!!!
Jun 21, 2023
So friendly. Minimal wait time. Felt comfortable. Great staff of people there.
Jun 21, 2023
Dr Gardner and her staff are very kind and professional. They take care of my eyes and I don’t have to worry about anything.
Jun 13, 2023
Dr Garner is the best eye doctor I have ever had and I have been to plenty she is the top of the line and I really appreciate her patience and every single thing she does to make me see better
Jun 7, 2023
I will give Dr. Gardner a 5 star plus, and the staff was wonderful with me. Thank all of you so much for all you do for me.
Jun 2, 2023
The Dr. Was great and staff was friendly but I did not appreciate their lack of options for people without insurance. They did not work with me on any type of package for my glasses. They did not seem to be concerned with getting my business.
Jun 1, 2023
Great staff! The doctor was great. I have never had a diabetic exam before and she was very thorough with the exam
Jun 1, 2023
This was my 1st visit and I was very pleased with the exam. I wanted to get my new glasses in my old frames but they would not do that and ended up costing me a lot more money than I had planned to spend. Also I wanted to get some frames that had sunglasses attached to them and I was not able to do that so I was not happy about that. The doctor and staff were very nice people.
May 30, 2023
Dr. Gardner and her staff are awesome. They are all very friendly and professional. I would highly recommend Dr. Gardner’s office for eye are services.
May 23, 2023
Very good service , nice people , very professional , thank you, Joseph Jones
May 11, 2023
Love the Doctor here, she’s very nice and thorough.
May 8, 2023
My husband and I come in yearly for our check up with you. We fell like we are in good hands with Dr. Gardner, and that you really do care about people.
May 1, 2023
Everyone was extremely nice. Very relaxing environment. Thank you!!
Apr 28, 2023
i had a great experience! everyone was kind, i was in and out with a full exam and order of new glasses in no time. they kept me engaged in the whole process. no complaints and would recommend to anyone needing a new optometrist!
Apr 26, 2023
Great,fast, and friendly service.
Apr 20, 2023
Love Dr Gardner and her staff
Apr 17, 2023
Great initial meeting of total staff and professionalism was everywhere .
Apr 13, 2023
I love this location. The staff is so welcoming and always understand what I need.
Apr 6, 2023
Love this location. We’ve been going to this location for 7 years and we ALWAYS have great visits.
Apr 6, 2023
Praise/Thank God always for very good service! Dr. Crystal is a good eye doctor, she's professional, nice, patient, and friendly, something you don't normally find with doctors, the young lady that tended to me with services before the doctor came in was nice, patient, kind, and friendly as well, I felt welcomed and not rushed, staff works well together, and my appointment time was not long, (I like when I go to appointments that don't keep me waiting and waiting) it's very clean and not dim looking like some offices I've gone to, overall, it was a pleasant experience, a good place to go for your eye care services.
Mar 28, 2023
The doctor was very thorough with me, told me what she was doing and was going on. She spent what I would call quality time with me and answered my questions thoroughly even though she was being watched behind her back by the department staff standing at the door waiting for her to finish or cause her to end quickly.
Mar 24, 2023
Dr. Gardner is a pleasant, kind,professional woman. I love to see her for my appointments! She's a blessing to me. She explains throughly her knowledge is exceptional! Love Dr. Garner!!
Mar 23, 2023
They took excellent care of my special needs child. The office is very patient and accommodating.
Mar 18, 2023
You guys are doing a wonderful job. Keep up the great work. I am very happy Customer.
Mar 16, 2023
5 Star rating.My visit went excellent.
Mar 14, 2023
Very friendly stuff take care of you in a timely manner always offer and ask what else they could do for you
Mar 14, 2023
Thank you Dr. Gardner and Staff for helping me to see better. The nice lady helped me to pick out some cool pretty frames too.
Mar 13, 2023
We love our Family Eye TEAM and Dr. Gardner is AMAZIN. I started here first now I have my 4 Grandkids and my Daughter has made an appointment to this Facility.
Mar 13, 2023
Dr Gardner was amazing with my 6 year old! She was so kind and so patient! He had a great experience! I will definitely bring my child back to visit!
Mar 2, 2023
Very happy to be a part of Dr. Gardner patient. I enjoy the staff and good environment. Dr. Gardner is caring and knowledgeable.
Mar 1, 2023
Always professional and courteous to myself and my son.
Feb 28, 2023
Very friendly, attentive & great customer service. My son had an awesome experience at his first appointment! Thank you.
Feb 27, 2023
She was very understanding & genuinely helps
Feb 24, 2023
Dr. Gardner is the ultimate professional. The staff was very kind and friendly. Dr. Gardner addressed all of my concerns over and above. Wonderful experience!
Feb 15, 2023
Dr Crystal is awesome she really cares about her patients, I definitely recommend her and her staff.
Jan 31, 2023
Dr Gardner was very friendly, personable, professional and I felt like I had a great exam. She communicated well with me.
Jan 26, 2023
Dr Gardner is very professional, kindhearted and has a great bedside manner. She has an amazing staff that is very friendly and helpful. I will definitely recommend Dr. Gardeners office to all my family and friends.
Jan 19, 2023
Dr. Gardener is an amazing Doctor! She’s been providing eye care services to my family and I for the past 7 years.
Jan 19, 2023
This is our 2nd year being patients and really love our visits. The staff always greet you with friendly smiles, the exams are easy and the Dr. Gardner is an exceptional Opthalmologist. She explains everything in detail and encourages questions. We love coming here!
Jan 17, 2023
Small office, family feel. Dr. Gardner is soft spoken, friendly, and thorough. She does a great job taking time with her patients, making them feel at ease. The office staff are warm and welcoming. They make the process easy.
Jan 12, 2023
My 1st visit was awesome.I love the time spent and thorough eye evaluation and explanation of my eye exam.
Jan 11, 2023
ALWAYS a pleasant experience. Staff and Dr Gardner always very nice and professional. Great environment
Jan 3, 2023
Wait time was minimal, techs were professional and the doctor was attentive, listening to my concerns and thorough in her exam. She explained what/what not to expect.
Dec 21, 2022
Very friendly staff. Not a long wait for the appointment. They actually took me in early so I was very pleased.
Dec 10, 2022
Love the doctor on Fridays ,very patient ,compassionate and just a pleasant appointment. Love the new office first time I've been there since it got redecorate.
Dec 9, 2022
The service was very exceptional and professional.
Nov 28, 2022
Great service, always take care of your concerns, I’m glad that I have good experience.
Nov 14, 2022
Dr.Crystal is a Excellent eye doctor
Nov 12, 2022
Advance Family Eyecare is a great experience! The minute I walk in the door, I am not looked at as a customer, I get settle in quick, and walked through each exam with attention to detail. Dr. Gardner mini-me Janay “ The Intern” is just as knowledgeable as the rest of her staff! Truly a professional experience!
Nov 2, 2022
Great service and people
Oct 20, 2022
Dr. Gardner was very nice and patient with my son. This was his first time going to an eye doctor and he was scared it was going to hurt. Dr. Gardner assured him that it wouldn’t hurt at all and she told him each step she was going to do before doing it and made sure he understood before moving on.
Sep 27, 2022
Dr. Crystal Gardner was so pleasant and professional. All of the staff including the office manager was exceptional 👌🏽.
Sep 20, 2022
Great professional service as usual.
Sep 14, 2022
Everyone there is professional, friendly and helpful. The office is clean and modern. The optometrist is knowledgeable, personable, and very helpful.
Sep 1, 2022
Dr. Gardner is the best! She is so patient and informative. She take her time and she’s never too busy to answer any and every question that you might have. She has an amazing staff and the office is always clean
Aug 31, 2022
I always experience friendly and fast service from the entire staff in a super clean and comfortable environment!
Aug 10, 2022
As usual my visit at Advanced Family Eyecare of Hampton was very nice. The staff is very professional and courteous. When I met with Dr. Gardner she too was very kind and took the time to explain my eye exams. I truly recommend the AFEC.
Aug 3, 2022
Service is always prompt and very friendly and professional environment
Jul 21, 2022
I very highly recommend Dr Gardner to anyone seeking a highly qualified and extremely professional eye specialist. Her interpersonal skills are tremendous. She very patiently explains all diagnostic findings and eagerly solicits questions. Her explanations are easy to understand and she couples those explanations with the visual interpretations of all diagnostics.
Jul 14, 2022
Dr. Gardner and her staff are very professional, friendly, and caring. They don't make you wait. They are very prompt with their appointments. And they're very good about explaining each process they go through.
Jul 7, 2022
Dr Gardner is a very thorough vision Dr. I am always treated with respect and kindness. Her staff always treats me the same way.
Jul 5, 2022
She’s very good I’m happy with her.
Jun 28, 2022
I was very impressed by your kindness and by the kindness of your staff. Everyone was friendly and that is very important to a patient. Thank you for making me feel comfortable and I was treated as though I've been there for a long time. Again I thank you for that.
Jun 16, 2022
Very pleasant experience for my talkative 7 year old. Dr Gardner and all staff were just lovely.
Jun 14, 2022
I had a very nice visit.
Jun 8, 2022
Clean office and courteous staff! Perfect combination! Dr Gardner is very personable and thorough. I was able to ask questions and she actually cared if I understood her explanations! Awesome experience!
Jun 8, 2022
Thank you so much for your knowledge.
Jun 2, 2022
I would rank you a 5 star.
Jun 1, 2022
Everyone was friendly, helpful, and informative.
May 28, 2022
I have been seeing Dr. Garner for several years. The last visit, i made my annual appointment online. The options to select for the visit were eye-glasses or contacts. Well, at this point, i was set on having Lasik. I probably should have called the office to let them know my plans but i didn't. In the office, I told Dr. Garner, I want to have Lasik Surgery. She was awesome and without a glitch she was very accommodating and explained the process so that i would know what to expect from the consult to followup care. She has world-class office staff where they provide outstanding service and support. I love the office; it's is very clean.
May 22, 2022
From the moment I walked through the door, I was given awesome customer service. The front office staff was very friendly and helpful. The Optometric Assistant blew me away with great service, even having the staff vote on the two frames I had picked out. I never even made it to the waiting area, I was immediately taken care of. Dr. Gardner is such a good doctor, she didn't rush me, answered all my questions, explained everything in simple terms, and really valued me as a patient. Robert took the time to explain every detail and pricing on my frames, he wanted to make sure I got exactly what I needed. I wouldn't go anywhere else to get an eye exam and glasses!!
May 21, 2022
My experience was very nice. Everything was clean. Staff was super friendly and informative. I felt like my needs were met. I didn’t feel rushed but I also didn’t have my time wasted!
May 20, 2022
Dr. Gardner is one of those doctors you can tell cares. Her staff was very friendly and the facility was very clean. Did not have to wait too long after my arrival to be seen. Great place to go for your eyes.
May 13, 2022
Excellent customer service and tend to your every needs and concerns.
May 12, 2022
Very good experience. Dr Gardner was very informative and not rushing me out the door
May 9, 2022
My experience was wonderful from the beginning to end . The teams are professional and everyone’s have a smile . Doctor Gardner was great.
May 9, 2022
I had a great experience with the doctor and her staff. They were all welcoming and professional. The doctor was very thorough and explained everything to me. I will definitely be coming back for all exams. For once I received accurate answers to my questions. She showed a lot of care and knowledge.
Apr 27, 2022
Dr. Gardner is awesome and takes time to examine and explain what is going on with your eyes and the staff is always friendly and helpful. I give them a 10 out of 10 rating.
Apr 26, 2022
Everybody was so friendly and professional. They have a nice selection of frames to choose from. Looking forward to my new glasses.
Apr 22, 2022
I really enjoy coming to this office. I have been coming since it opened. The Dr. Gardner and the support staff are friendly, and the facility is clean. The frames are a little bit expensive, so just be prepared for that if you order your frames/lenses from them.
Apr 18, 2022
Very nice and friendly staff. Dr. Gardner is very caring and explain everything in detail that is going on with you. She even help me find outside care for something I needed for my eye,,outside of what she does. She is very professional in what she does. Love Dr. Gardner and her team.
Apr 6, 2022
Dr. Gardner provides excellent service!
Apr 5, 2022
A+ Very Pro Staff Dr. Crystal Gardner was thorough & has a Pleasant Demeanor. A perfect "10" .
Apr 3, 2022
Great eye Doctor. Knowledgeable and kind.
Mar 31, 2022
The entire staff are friendly and efficient. Think I have found my eye care center.
Mar 30, 2022
The doctor will take time to discuss your concerns. She’s a nice, caring, smart doctor. The support staff is mostly nice. It’s a fast and courteous eye practice.
Mar 30, 2022
Dr.Gardner was very personable and Patient. My 82 year old mother has a hard time thinking on the spot and Dr Gardner took that into consideration and was absolutely kind, compassionate, and understanding! The staff was very friendly and helpful. I would definitely recommend this office to all my family and friends.
Mar 7, 2022
It was my first visit and I was very pleased with everyone, they were very helpful and informative. I would recommend everyone I know and meet to go there. Thanks so much to all the staff.
Mar 2, 2022
Great dr and very nice and helpful employees❤️I love the selection of glasses so many to choose from!!! Thanks Advanced Family eyecare
Feb 24, 2022
Great eye exam and very friendly staff !!!
Feb 23, 2022
Everyone is so nice and pleasant. Thank you so much for your kindness and your patience. Dr. Gardner, you have a great team. Keep up the great work.
Feb 18, 2022
Dr. Gardner is awesome. She performs excellent service, and she doesn’t take all day. Her staff is very friendly, and helpful.
Feb 18, 2022
Very clean, courteous and willing to explain and answer questions.
Feb 16, 2022
5 days ago I couldn't be happier with the service here! Amazing doctor, amazing team all around. I recommend this eye group over any other!! Love you guys! Thanks for taking great care of me!
Jan 31, 2022
Great service friendly staff 5 stars
Jan 19, 2022
Dr. GARDNER AND THE ENTIRE STAFF ARE MARVELOUS! Everyone is always helpful and caring.
Dec 30, 2021
My family have been going here for quite a few years and have always had great service from Dr. Gardner and her terrific staff. Very helpful and friendly every vist we go and always great at getting your appts scheduled or rescheduled if the need shall arise. Now that they have expanded to a larger office feels more open and flowing and can get you in and out faster when you have a appt scheduled. Keep up the great work y'all😊.
Dec 30, 2021
Great customer service and quality eyeglasses and contact lens. Been going there for about tens years.
Dec 15, 2021
Dr. Crystal Gardner is professional, friendly, and easy to talk to. Her office is very clean and well lit. You don't have to wait long to be seen and it didn't take all day once services were provided. They don't call you to the back and have you waiting around all that time in the back.
Dec 13, 2021
This was the worse office visit I have ever experienced. This is saying a lot since I am 68 years old. I loved the Dr but the office staff was lacking in customer service and professionalism. When I said I was ordering my glasses somewhere else the assistant basically began to lecture me in a condescending tone, ending with the remark, "I'm just trying to educate you." She then gave me a paper which had on it -- Why you shouldn't buy cheap glasses. The cheap glasses remark she assumed since I never told her how much I was prepared to pay... Before she began to attempt to deliver my contact fitting she wanted to make sure to tell me the price which she repeated several times. When I replied ok several times, she followed that up with, "She just wanted to make sure I was aware?" All this only to find out she could not complete the contact fitting because the office did not have the strength of contacts I needed to complete the service. The vision examination, delivered by a different staff person was something else altogether. She seemed not to have a keen understanding of how the equipment worked. The one machine kept repeating on my right eye until I finally asked her if that was supposed to happen. She never gave an explanation but stopped the machine and started over. She then called someone else in to assist her mentioning she had only done it twice. I assumed she meant this was only her second time performing this particular test which made me wonder how accurate the results would be and why someone didn't come in with her to assist her in the first place. Oh did I mention that the person who checked me in was eating at the front desk?
Nov 30, 2021
Dr. Gardner was superb. She was very thorough and attentive to my needs.
Nov 17, 2021
The new changes in the office made the visit even more pleasant than it was before . Thank you
Oct 25, 2021
Excellent service!! Everyone is so nice and friendly very helpful. Dr. Gardner is the best
Oct 25, 2021
Good nice friendly people. My kids and I love them.
Oct 18, 2021
Big smiles and friendly, calm atmosphere.
Oct 15, 2021
Absolutely amazing! Hands down best experience I've had since I was a kid going to the eye doctor! Thank yall for the outstanding service 🙌
Oct 7, 2021
Always a pleasure to visit the office, the staff were very friendly and helpful!!
Oct 5, 2021
Everyone was very nice and knew what they were doing. They explained everything very good. I felt very at ease through the entire appointment. I will refer my family and friends. Thanks everyone!
Sep 30, 2021
Dr. Gardner was awesome - extremely thorough, professional and compassionate which was greatly appreciated.
Sep 21, 2021
Great place and she explains everything so you will understand
Sep 20, 2021
I really enjoy my visits to Dr. Gardner's office. When you first walk in the door you are greeted enthusiastically. I like the way the attendants are helpful in choosing a frame. Everything is always clean and tidy.
Aug 31, 2021
5 star rating clean professional and courteous staff
Aug 23, 2021
Understanding and patient! Love all the members of this team. Always so helpful
Aug 12, 2021
The staff and service is excellent. Dr. Gardner takes the time to explain the results of vision test which is extremely helpful.
Aug 4, 2021
Nice Facility!!!! Great Staff & they are very friendly ! Dr. Crystal Gardner is truly an amazing doctor!! Highly recommend!!!
Jul 29, 2021
Dr Gardner has been very thorough with my exams, not just routine exams, but also emergency problems. The staff is wonderful. By
Jul 26, 2021
Thanks for everything you guys do!!
Jul 22, 2021
My appointment went very well. Dr. Gardner is very thorough in my eye examination and explained every detail of my examination which I loved. My questions that I had she answered. Very patient and knowledgeable.
Jul 20, 2021
I really love this place! They are very punctual, polite, and professional. They go to arms length to make you feel comfortable and welcome. State of the art technology and very thorough exams. They, also, have an excellent selection of lenses and eyewear for all people too.
Jul 18, 2021
Dr Gardner is very nice and respectful. She explains everything thoroughly so I can understand what is going on with my eyes.
Jul 7, 2021
Hi. This company is great. I felt so welcomed when I arrived. The team is awesome. Very helpful and professional. I will refer everyone to go hear. Thank you all for your hospitality.
Jul 6, 2021
All of the staff were great; no waiting and my appointment was only 2 days later.
Jun 30, 2021
Great service. Dr. Garder was very nice and patient. Her team was very collaborative and helpful. The office was clean and organized. Everyone wore a mask and washed their hands ongoingly. I called the same day and was able to get an appointment. During my appointment, I went into about 5 different rooms to use the different equipment which I didn't mind because I got to meet all of the sweet staff members. I would have rated them a 5 star if they included my PP on my exam printout. Not a vast choice of glasses.
Jun 15, 2021
Dr. Gardner is outstanding. Customer Service is Superb. Very Professional. Entire staff is Excellent. Thanks for everything.
Jun 10, 2021
Very professional staff and office. Shows concern.
May 26, 2021
I felt very comfortable at the office and with Dr. Gardner. They were very thorough and explained everything to me.
May 12, 2021
Enjoyed visiting this practice would definitely revisit. Roll Tides😂😂😂
May 12, 2021
Dr. Gardner, Is very knowledgeable, caring. She also shows professionalism. I enjoy going to see her.
May 11, 2021
The ambiance in the office was one where you were made to feel welcomed and comfortable. Dr Gardner was VERY thorough and explained EVERYTHING about each and every exam. GREAT EXPERIENCE for a DOCTORS visit!!!!!!
May 5, 2021
Wonder staff and the Dr Crystal was very informative and comforting. Glad I go there. Definitely recommended!
Apr 29, 2021
Thanks for being so professional and knowledgeable about my eyes. I don't have very good vision, but what I have is so much better now!
Apr 26, 2021
I've been coming in here for the last few years I love the eye doctor and her assistants are wonderful makes you feel very comfortable with great sense of humor , Dr has a wonderful bedside manner. I have a recommend these very accommodating staff members and especially my doctor
Apr 8, 2021
Dr Crystal and the staff at Advanced were fantastic. Dr Crystal was very knowledgeable and provided detail explanations of all procedures and diagnosis. Everyone there were engaging and friendly.
Apr 1, 2021
Disappointed that this office doesn't handle glucuoma patients. Staff was great. Dr. Gardner was very professional.
Mar 31, 2021
Staff was helpful the ,Dr. Was amazing
Mar 25, 2021
I loved the entire staff. They made me feel welcomed & informed. There service was impeccable! Thank you for your exceptional service!
Mar 20, 2021
This doctor and all staff were very thorough and patient with my mom. Found the problem she was having
Mar 1, 2021
Clean office. Covid practice in force in. Dr. Gardner very through & nice.
Feb 22, 2021
Very friendly and professional atmosphere. The office was clean, sanitized and precautions were being taken such as masks, sanitizer, and disinfecting. The technician who took me back first was very professional and told me exactly what was happening before she did it. Dr. Gardner was excellent, she described everything in layman's terms, was very thorough, did not rush, and I could tell she really cared about helping me with my vision issues. The front office staff was very helpful, they helped me pick out glasses, explained my bill and my financial options and even opened the door for me when I left. I would highly recommend this eye practice!
Feb 19, 2021
I love this office! Excelllence customer service. everyone friendly and attend to your needs. Dr. Garner is the best! She is very thorough and concern about your needs. She found in my eye exam that I had a torn retina and she made sure I got an appointment right away to fix that.
Feb 17, 2021
Visits were great as always. There is no one around as good as Dr. Gardner and her staff!
Feb 10, 2021
My experience was amazing! Everyone was so kind and helpful. Dr. Gardner was very thorough and made me feel comfortable. She took a lot of time to ensure I could see and answered all of my questions. Thank you!
Jan 27, 2021
Great staff and an awesome optometrist Dr. They have helped my family and I for a few years now. They have always been courteous and helpful when it comes to setting up your appointments, reminders for upcoming appointments, eye testing, selecting the right frames, adjustments to your frames and helping you understand what your particular eyecare insurance will cover.
Dec 26, 2020
Professional approach! Good services and a very caring staff They went thr extra mile as my ride was late 😳
Dec 23, 2020
Dr. Gardner is excellent and takes the time to be extremely thorough. Great exam!
Dec 2, 2020
Always so professional and kind. The best experience every time!
Nov 5, 2020
Dr. Gardner and staff are always kind, professional and accommodating. I love that she has later office hours once a week so I can go after work!
Oct 22, 2020
I love coming there because everyone make me feel comfortable.
Oct 21, 2020
Amazing! Simply amazing. From the moment I walked through the door, everyone was pleasant, knowledgeable, and adhering to Covid guidelines. I didn't have to wait long to get my appointment started either. Each step of the exam was explained to me, which made the process even easier. Once I got to Dr. Gardner, she was an absolute gem! For the first time in a long time, my tired eyes will be able to relax a bit thanks to her expertise! I can't wait until my new glasses, which I picked out with the help of some staff, come in!!!
Oct 21, 2020
I was pretty amazed by the customer service that I encounter with Leah and Angela! Everyone that works there are awesome. I will definitely be returning next year for my next eye exam!
Oct 15, 2020
Coming to this office is always a good experience. Staff is always warm and welcoming.
Oct 14, 2020
Great friendly service. Dr. Gardner is very personable and professional. I am very happy with my care and even sent my husband to their office.
Oct 9, 2020
My son loves it here! Great team and great doctor!
Oct 8, 2020
Expensive not a lot of discounts
Sep 11, 2020
Friendly , comfortable, and clean
Sep 9, 2020
The service was excellent.
Sep 8, 2020
Staff is very friendly and helpful.
Sep 3, 2020
Dr. Gardner patiently and thoroughly reviewed the condition of my eyes.
Sep 2, 2020
I strongly appreciate the professionalism expressed by the people in the office. They are very COVID-19 oriented and I am grateful and aware of the practice. They also are caring about your vision, and easy to talk to about the choices you need to make.
Aug 16, 2020
Everyone was so nice and Dr Gardner was very thorough!
Aug 8, 2020
Great service and very knowledgeable!
Jul 16, 2020
My first time here, Great staff! I'm very happy with my change.
Jun 24, 2020
This was the first time I had been there, but was so pleased with everyone there. All so helpful and kind and explained all things to me. I loved Dr. Gardner and the way she talked with me and explained what she was doing and why. I would and already have a friend to come to her.
Jun 16, 2020
This is the best Eye Doctor around. Dr. Gardner and her staff goes above and beyond to assist their clients.
Jun 15, 2020
Everyone in the office was very nice and gave great specific information when I asked questions. Dr. Gardner was great to work with and explained everything she was doing. I would encourage every to go to her for your eye care needs!
Jun 9, 2020
Thanks to Demi I was able to pick out my glasses with ease. Even with the “new normal“ I was able to try on my glasses, get expert advice, and put them in a tray to be cleaned. I felt secure with my decision and can’t wait to wear my new look! Thanks again for your help Dr. Gardner & Demi!
May 18, 2020
My visit with Advanced eye care was wonderful as always, Dr. Crystal Gardner cares about you and she shows it because she always find the best affordable price for you and the best medicine to help support your eyes.
May 18, 2020
100% satisfied. I was indecisive about what frames I was going to get, took about an hour for me to decide. The staff was really knowledgeable and patient.
Feb 25, 2020
Per usual Dr Gardner and her staff provided top notch service. Very knowledgeable and informative and excellent mannerisms!!! Will always recommend!!!
Feb 24, 2020
I was beyond pleased with Dr Gardner and her staff. She was patient and thorough and has given me the best set of glasses I've had in years. I can't remember the last time I saw this clearly. Only sorry I didn't go to her sooner.
Jan 28, 2020
Excellent service. I am always assisted in a timely manner. Service is quick and I am assisted in every step
Jan 13, 2020
Everyone is always nice and professional. Dr. Gardner is through and explains everything. Very sweet experience each time I go.
Dec 19, 2019
everyone was very supportive and professional.
Dec 13, 2019
Dr. Gardner was friendly, sweet, and so patient and thorough in her explanations.
Nov 7, 2019
Wonderful office! The staff is always so pleasant to work with. Customer service is their main goal.
Oct 22, 2019
Dr. Crystal is a great eye doctor and she is so friendly and beautiful
Oct 18, 2019
Very happy and content with the quick service of everyone on my first visit , and the help of getting started!
Oct 4, 2019
Fast, courteous and efficient service.
Sep 30, 2019
The office staff and Doctor was amazing, Friendly, knowledgeable. Though we don't live in Griffin they're worth the travel.
Sep 25, 2019
Very thorough, friendly and take the time to explain.
Sep 19, 2019
Wonderful staff very friendly
Sep 15, 2019
I call to inquire about an appointment, and they fit me right on in. As soon as I entered through the door, I was greeted with a welcoming smile. The entire staff was professional, informative, and friendly. Dr. Crystal Gardner did the most to ensure that I understood my eye care procedure; she made the optical visit seems more like a visit with a friend. I was especially impressed at the swiftness of my visit in addition with the professional service rendered upon entering and leaving the doctor's office. She offered me suggestion on how to properly take care of my eyes being a diabetic as well as expressed the importance. I would recommend everyone that this is an excellent optical center that is professional, informative, and friendly.
Sep 12, 2019
1st time at this office. Doctor and team were professional, friendly and I would definitely return.
Sep 6, 2019
I actually enjoyed a doctor visit for a change, even given the necessary dilation. The staff is pleasant and efficient.
Sep 4, 2019
New patient here. Great experience, friendly, informative, fast service. Me & my children will be back!
Aug 16, 2019
It was a great visit, I can't wait to get my glasses.
Aug 7, 2019
Loved Aniyahs 1st visit. The staff member helped her pick out some cute purple frames!!! She was very understanding to our needs. Thank you
Aug 7, 2019
Best eye services around!
Aug 5, 2019
Dr. Gardner takes her time and does an awesome job answering all my questions
Aug 1, 2019
I want to thank Dr. Gardner and her staff just for their patience and kindness. I say that because you don't feel rushed and everything is explained to you in perfect detail. I also like the positive atmosphere of the clinic. Everyone you encounter acknowledges you and you can feel that its genuine.
Jul 30, 2019
Love Dr.Gardner ,and her team they give excellent service! Everyone so friendly and caring even down to the smallest detail. Dr. Gardner is so awesome! and caring she cares about what is going on with you. and what she can do to help you. I really recommend this place for all your eye cares. My family was blessed to have found this place..
Jul 5, 2019
Very thorough and professional. I believe my daughter had the best care available for her eye issue
Jul 5, 2019
I contacted your office to find out how much it would be for contacts for my children . I gave one child’s information and was told that the insurance would cover everything but 5 dollars for contacts . I asked to make an appointment for another child and specifically asked so the insurance would cover everything but the 5 dollars and was told yes . I made a same day appointment because this child’s glasses were broken and she couldn’t see . So she went in for the exam watched a video tried to put the contacts in herself all the while I sat in the waiting room with no one explaining that there was a fitting fee or that the child because of her age did not qualify for the same contacts as the other child because of her age . I sat down after everything was done to get a run down on the expenses I wasn’t made aware of . It was 82 dollars for the visit and fitting fee and 144 dollars for the contacts out of pocket . I stared at the lady in disbelief and it’s the second time I felt like I had to haggle with your office to only pay for services rendered instead of an upsale . I felt like I was at a used car dealership. I was put in a very bad spot my children my husband and I have been clients for years and the feeling I got and service was simply unacceptable. When I told the lady that I was told 5 dollars she simply told me I can’t change what the doctor has ordered . I told her to reference to my other child’s chart and she said yes the difference was the children’s ages and that’s why the product was different. Nevertheless. I will not be doing any business with you guys anymore. I’m not haggling an upsale or sitting there feeling like I was led to believe one thing and now I’m out money I wasn’t prepared to spend . I’m done and so is my family .
Jun 24, 2019
Professional. Courteous. Friendly. Prompt.
Jun 20, 2019
Everyone was very friendly and professional. My experience with my doctor visit is always great. They really made me feel at home and took care every concern and need. Thank you
Jun 13, 2019
I love my visit. The entire staff was friendly and nice and provided all the information I needed. I highly recommend this office.
Jun 4, 2019
Love the doctor she is so personable and takes time to answer your questions and have a great sense of humor that makes it easy to get through your appointment
May 10, 2019
The service here was very professional and excellent. The staff was very friendly and courteous. I've been going here for 7 years now and Dr. Gardner doesn't an awesome job. Colin
Apr 29, 2019
The best eye doctor on the south side of Atlanta
Apr 26, 2019
I think the selection in glasses for his insurance were limited and below par. I also did like that they didn’t give us a package that would have included receipt and I copy of his prescription as we were used to in the past from another company.
Apr 26, 2019
I enjoyed my visit at this facility. The staff are friendly and the doctor is very detailed when explaining care options.
Apr 25, 2019
This is a very professional friendly establishment from the moment you walk in til the moment you leave. Every staff including the Dr are very friendly and make you feel so comfortable it reminds you of being in the company/ presence of family or a great friend. I would recommend this place to everyone that I know. The service is just wonderful!
Apr 20, 2019
Absolutely best eye doctor I have been to! I haven’t not seen clear in years and I finally can again!
Apr 18, 2019
It was a good experience. Very professional.
Apr 8, 2019
As always, excellent service and care!
Apr 2, 2019
Dr. Gardener was great. The front desk receptionist and I’m assuming the office manager were extremely rude and had an attitude the entire time. They both came off like they didn’t want to be there BOTH times I came in. I will not be back because the lack of professionalism from the staff.
Mar 18, 2019
Nice, friendly, helpful, quick...
Mar 18, 2019
Thoughtful and caring staff
Mar 4, 2019
The staff is very friendly and helpful. Dr. Krystal Gardner is amazing during my visit for my eyes she told me I had floaters in my eye and she took the time to explain in detail what that was. she also notice i had some growth around my eyes and she highly recommended a Dr. that could take care of that problem for me. She gave me a referral to see him. I truly thank her because I did not know anything could be done, after I tried many places to get help and could not get any help. Thank you Dr. Garner This office will be our family place to go for all our eye care.
Feb 27, 2019
I've been going here for a few years and I love the professional and friendly staff. I also love the fact they do not overbook so there aren't long wait times.
Feb 22, 2019
Very professional and friendly atmosphere. Doctor and staff are very professional.
Feb 22, 2019
Everyone is so pleasant and helpful. All my questions were answered. I will highly recommend this practice. Dr. Gardner was courteous and informative.
Feb 21, 2019
Very personable and kind. 10/10
Feb 12, 2019
I have only had good experiences when I visit Dr Gardner's office. I've worn glasses since I was 7 years old. I'm 54. I would dread eye exam time. But for the 6 years I've come to Advanced Eye Care I actually look forward to my eye exams.
Jan 22, 2019
Absolutely love the Staff here!
Jan 10, 2019
I love the family atomsphere
Jan 4, 2019
Dr. Gardner and her staff was wonderful! Dr. Gardner recommended a different contact brand and option that fits my eyes perfect! Thanks again for your top-notch service.
Dec 25, 2018
Everyone is always so sweet. The process is seamless, I get in and out without having to wait long!
Dec 3, 2018
I just love Advanced Family Eyecare of Hampton!!! They are very professional, courteous, and caring. I prefer to only use them when it comes to eye care.
Nov 7, 2018
Very Professional and the Dr. Gardner is WONDERFUL!
Oct 23, 2018
Every visit to Advanced Family Eyecare of Hampton has been great, and my recent visit was no exception. Dr. Gardner and her staff are friendly, funny and makes you feel like family. Thank you for the consistency and your exceptional service. See you next time.
Oct 22, 2018
The visit was good. I didn't like the part when it came to pick out my daughter's glasses. The lady was nice and all, but a little too helpful. All I need to know regarding the glasses before or after eye exam is which glasses qualify for the insurance. I didn't understand the cost or breakdown of the bill.
Oct 14, 2018
They was very helpful and nice people. Great customer service
Sep 25, 2018
This was really the most in depth exam I've had in a while and I've worn glasses over 20 years. It was personable and informative and dr gardener was very patient. She explained my eyesite issues verses just telling me what they are. Wait time was not long and the intake and exam process was very smooth
Aug 31, 2018
Everything and everyone was very nice and all went smoothly.
Aug 23, 2018
Dr. Gardner is wonderful!! She is knowledgeable and caring, wanting to be sure all is good before you go. (And the staff is great, too!) I absolutely recommend using Advanced Family Eyecare of Hampton to anyone searching for an optometrist.
Jul 17, 2018
Excellent service very professional . I will always be sure to come back thank you.
Jun 11, 2018
Always a pleasant experience!
Jun 11, 2018
5 star rating great office
Jun 7, 2018
Friendly staff. Knowledgeable and helpful.
Jun 5, 2018
My first visit to Advance Family EyeCare was a great ! very friendly team and very helpful. Dr. Crystal Gardner was amazing! as she was seeing me about one condition. she notice i needed help with some other problem on my face and she recommented me to someone I could get the help i needed. she even set up the appointment for me. she was very informative about what was going on with my eyes and took time to explain and show me. I highlly recommend this place for your eyecare. I know this is where my family will be going. Thanks everyone!
May 30, 2018
Best service ever. Dr Gardner and her staff is very friendly and professional
May 11, 2018
The service is great there the people the doctor everything is great,
May 10, 2018
Dr. Crystal Gardner is personable, knowledgeable, caring, & proactive Opthalmologist. Her staff goes out of their way to help you & take care of you.
Apr 20, 2018
Very professional, and informative. Will be back, look forward to next year exam .... thanks again.
Apr 10, 2018
team did a good job and was nice
Apr 3, 2018
The experience and professionalism and response to my concern was Great. Lewis
Mar 26, 2018
It is always a pleasure to be seen by such a phenomenal and caring doctor. Dr. Gardner is professional and thorough. Her practice is not one of those "get you in and get you out" operations. She answers all and every question. Dr Gardner is always pleasant and friendly. I highly recommend her practice to ANYONE!
Mar 23, 2018
Dr. Gardner is great! She never makes me feel rushed and takes time answering any questions or addressing any concerns I may have.
Mar 21, 2018
Dr. Gardner and her staff are very pleasant. From the time I checked in until the time i left, I felt welcomed and fast and friendly services.
Mar 16, 2018
Dr. Gardner and her staff were very professional. I put off going to the eye doctor for a while afraid of getting bad news of having to wear glasses:-(. Well, I was correct, I need glasses!! But I must say, By the time I got to the back of the office and speaking w/Dr. Gardner and her staff I began to feel a little more comfortable. Thanks, Dr. Gardner! Schedule your appointment today, you will not be disappointed!
Mar 15, 2018
Love your customer service
Mar 13, 2018
My overall experience at Advance Family Eye Care was superb. The staff was courtesy, professional and prompt. The Doctor was magnificent. She provided excellent knowledge in the selection of my eyewear and my eye glass prescription.
Feb 28, 2018
Dr. Gardner is an extraordinary optometrist. She is very knowledgeable and well rounded. Dr. Gardner made me feel comfortable and at ease during my visit. She indicated that I had the option to get reading glasses. She did not force it and I appreciated being given that option. I opted for them and they were ready for pick-up in just a few short days. The nurse/assistant, I'm not sure what her title is, but she was very personable and thorough as well. I would recommend this clinic in a heartbeat.
Feb 27, 2018
Love this place!!! The doctor and staff were amazing
Feb 20, 2018
Great service. Courteous. Friendly. Professional.
Feb 9, 2018
My first visit there and the staff made me feel very welcome, I felt like I've been there forever as a patient, that is how well the staff welcome me.
Feb 2, 2018
I will always come here. The Doctor was so nice and the employees up front were really friendly and made getting my new glasses fun. They felt like family!
Jan 26, 2018
I am pleased with the service I recieved at Advanced Family Eyecare of Hampton. They saw me in a timely manner and the staff was very friendly. Dr. Gardner was knowledgeable and answered any questions that I had. I will definitely be going back to this establishment for my eye related needs.
Jan 9, 2018
Very professional and was beyond patient with my 5 year old son. Thank you all for outstanding service.
Dec 19, 2017
This was the best experience I've had at an eye doctor. Dr. Gardner was excellent and explained everything. Love, love, love her.
Dec 9, 2017
Excellent customer service
Dec 5, 2017
Borderline awful service. Customer service sucks. Staff unprofessional
Nov 3, 2017
Everyone was personable and helpful. Dr. G. was spot on. I would always refer people to your service.
Nov 2, 2017
The staff was extremely friendly and helpful. The doctor fully explained what she was doing and why. I had an excellent experience.
Oct 27, 2017
The staff was extremely friendly and helpful. The doctor fully explained what she was doing and why. I had an excellent experience.
Oct 27, 2017
Dr. Gardner is very thorough and professional. She explained what she was doing and made sure I understood. Great doctor and great staff.
Oct 17, 2017
Everything went very smoothly. Dr. Gardner was very thorough and kind.
Aug 31, 2017
I appreciate Dr. Gardner's expertise and professionalism. The staff is welcoming and very nice.
Aug 26, 2017
The staff did a great job dealing with a special situation. I just gained custody of 2 children from an abuse case and the staff made the kids feel extremely comfortable and helped them get through the process.
Aug 24, 2017
Always a good experience. Well scheduled, so there's no long wait. Thorough exam and Dr. Gardner takes the time to talk and answer all questions. No high pressure sell for expensive frames. Just excellent, professional service.
Aug 23, 2017
Everyone was very helpful and kind
Aug 8, 2017
My experience was GREAT! It was my son's first visit and everything went well. He was excited about taking the eye exam and speaking with Dr. Gardner. He especially liked the fact that he can wear glasses. My experience, as usally was good. Everyone was professional, friendly, and helpful.
Aug 7, 2017
Annual visit was thorough and every detail explained.
Jul 31, 2017
I just say this visit was better than the last visit. The staff was a little friendlier this time. However, there is still much improvement needed. The doctor is too nice to have just barely average staff.
Jul 27, 2017
Dr Gardner is the best dr I have I wish she was my MD dr. Also. The staff is friendly I always feel comfortable coming here. Just LOVE the atmosphere.
Jul 25, 2017
We love Mrs,crystal she is wonderful!! We have always gotten great service 😊
Jul 24, 2017
This was a wonderful visit from the office people to the doctor.
Jul 9, 2017
Clean building, fast service, great location and knowledgeable staff.
Jul 7, 2017
The staff here is very friendly and polite. I just don't like the fact that when I go through the scariest of exams that I don't get a chance for my eyes to focus. When I come in with my glasses on and then have to take them off to read the letters or numbers, my eyes need to adjust to that first. How accurate is that in determining what's going on with my vision.
Jun 22, 2017
Amazing experience!!! Everyone was so kind to my child. Made her feel very comfortable..... Thank you for all your kindness
Jun 2, 2017
I love the office and environment. Never a long wait time and the entire team is awesome!
Apr 21, 2017
My insurance company was given me trouble getting my glasses. But Dr. Gardner went above and beyond to help me and made sure I got my glasses
Apr 14, 2017
As always Dr. Gardner was awesome. Very attentive and thorough during the entire visit.
Mar 31, 2017
I love the personal and professional services that my daughter and I received.
Mar 30, 2017
Great experience!!! Dr. Gardner is so pleasant and down to earth as well as the entire staff. Great place.
Mar 24, 2017
My whole family go to Dr. Gardner and the whole staff is great!
Mar 23, 2017
First rate eye care and customer service.
Mar 16, 2017
Very satisfied! Would recommend your office to anyone. Very friendly staff.
Mar 12, 2017
My visit was great. Everyone was so friendly and nice. Also like that they took the time to help me find a pair of glasses with how picky I was.
Feb 13, 2017
Parent of Aiden... The Dr was very thorough abd knowledgeable as well as the staff extremely helpful and patient.
Jan 30, 2017
I love this eye doctor they treated me fairly and prices were reasonable for me. Thank you sincerely Te'Naya
Jan 25, 2017
Wonderful and courteous staff. My kids were very comfortable with them as well as Dr. Gardner.
Jan 23, 2017
The whole team of employees are always checking on you to make sure you haven't been waiting long or don't need anything. And DR Gardner is professional and friendly.
Jan 5, 2017
This was a great experience. Everyone was nice and helpful, I came here to bring my son to his eye appointment and decided to get my eyes checked as well. We both left seeing much better. My son seems to think he can see in 3D now.
Jan 4, 2017
I will be coming back to you office for another visit thank you Dr.Gardner
Jan 4, 2017
I love the eye doctor and lam going make sure my mom bring me back
Jan 4, 2017
Thank you Dr.Gardner for taking the time with me and I am going tell my mom to bring be to see you again
Jan 4, 2017
Very easy to navigate through
Dec 7, 2016
Service is always excellent. Everyone is pleasant and the services do not take long at all. Dr. Gardner is very through in her explanations.
Nov 10, 2016
I enjoyed my visit with Dr. Gardner. I loved her honesty and pleasant atmosphere. Everyone in the office was wonderful and eager to assist and patient with trying to decide on glasses frames.
Nov 5, 2016
Everyone was very nice, and welcoming. I will definitely recommend to family and friends!
Oct 20, 2016
Always excellent service and very thorough.
Oct 11, 2016
Very quick appointment, with friendly staff.
Oct 10, 2016
Love Dr.Gardner and her staff!
Sep 1, 2016
Awesome eye care center, where the staff are very friendly, professional and prompt. Dr. Gardner is very explainatory. They treat you as friends more than patients.
Aug 31, 2016
Everything was wonderful.
Aug 30, 2016
Love Dr. Gardner she is very thorough and she explains everything to you in terms you can understand. Her services are amazing! Her staff was professional and courteous as well. Our only issue was the pricing for eye glasses. We purchased our glasses elsewhere and were able to get 2 pairs $75.00 cheaper than the price of 1 pair at your facility.
Aug 23, 2016
Dr. Gardner is great and explains everything very well. I appreciate that she pays attention to detail..
Aug 13, 2016
Dr. Gardner & Kristen were awesome! Even though my daughter was afraid of having drops put in her eyes, Dr. Gardner was so patient with her and got it done. And Kristen was great at helping her pick out just the right frames for her new glasses!
Aug 12, 2016
Great first visit for me! It took me a few years to get here, but I'm glad I chose Dr. Gardner. The staff are pleasant and make you feel comfortable upon entrance. I have a new vision care home!
Aug 4, 2016
Great customer service, very friendly, and also very helpful.
May 24, 2016
I was seen almost on time and Dr. Gardner was very thorough with me--even taking photos of the cataract in my left eye with her camera, to show it to me and what it looks like. That was cool.
May 19, 2016
My daughter was quite nervous but, Dr. Gardner made her feel at ease and very comfortable. She was so glad that she sat in the "big girl seat" all by herself. Pleasant and very friendly office staff and although the original glasses she had picked out were no longer available, they did try to get them and called to make me aware. I appreciated that, and the 2nd pair of glasses she picked out- I like much better than the original! So all of my family will now be coming here... They are wonderful!! Thank you...
May 17, 2016
Dr. Gardner and her staff are friendly, professional and prompt. I have worked in the medical field for over 30 years and have NEVER had a doctor be on time for their first appointment. Dr. Gardner was attentive and listened to what would be a great fit for me. I highly recommend her as your eye doctor.
Apr 26, 2016
From the moment my appointment was being made to me picking up my eye glasses, everyone was exceptional excellent and professional. Love Dr. Gardner, she was very thorough and patient in explaining everything about my eye exam.
Mar 31, 2016
Receptionist was on the phone and did not acknowledge me.
Mar 21, 2016
Everyone is very friendly. Dr.Gardner explains everything thoroughly.
Feb 4, 2016
Although the receptionist is not very friendly or caring, I was happy with the rest of the staff. Dr. Gardner is really down to earth and explains things in an understandable way. She makes you feel at ease and the way she deals with you is professional and caring. Love her! I wish they had more of a selection in eyewear though. With the exception of the receptionist, I give the office five stars.
Jan 28, 2016
Told what's my vision, given the prescription for glasses, blood pressure taken correctly & recorded correctly or not at all and my record explain more clearly regarding services provided through the email link.
Jan 28, 2016
The best. That's why I keep returning.
Jan 23, 2016
Your person who does the frame and lens order do not listen to my request for the most inexpensive items and came across as very pushy. Really came across as a salesperson. Everything else about the visit was outstanding. I am very pleased with the Doctor Gardner and will return the for my next eye exam.
Jan 18, 2016
Appointment was for my 6 yr old. They did great working with him. Very good with kids
Jan 4, 2016
The entire Staff was helpful and conserned and my visit. I was recommended to this office and very glad I chose to listen.
Dec 31, 2015
I'm a first time Mom experiencing glasses with my 7 year old son and I'm satisfied with the service and knowledge your practice has.
Nov 27, 2015
I WOULD LIKE TO SEE A LARGER SELECTION OF FRAMES
Nov 20, 2015
The staff was very nice and friendly And that always helps me When I go into a business and determines whether or not I come back.
Nov 16, 2015
Everyone in the office were extremely nice and Dr. Gardner is very thorough and I was very very pleased with the service I received.
Nov 10, 2015
Our visit was excellent! Dr. Gardner is so sweet & understanding with a fantastic bedside manner. I work in medicine & just love when there is a friendly, caring environment!
Nov 5, 2015
My visit was good. keep up the good work. thank you.
Nov 3, 2015
I always get great friendly service. Took a little longer than usual,
Oct 19, 2015
It is always a pleasure. Dr Gardner and her staff are very professional. I have referred friends and they too love the services they received. Dr Gardner really shows her concerns about your eye health. I love this place.
Sep 25, 2015
I was very thankful that they took the time to see me with out an appointment
Sep 17, 2015
I wouldn't change anything
Sep 11, 2015
The service was great.No complaints. Dr.explained everything.
Aug 23, 2015
They welcome me, got my appointment through thoroughly, and were all very nice. Thanks!
Aug 21, 2015
I had a great visit. I got the impression that the doctor was concerned and made every effort to to be sure of my situation.
Aug 21, 2015
Can you explain a little more about the warranty on my glasses incase they get lost or they break please. That's would be very helpful for me to understand that part. Thank you.
Aug 20, 2015
Thorough and relatable. Definitely recommend.
Jul 13, 2015
Everything was quiet on point from the receptionist to dr Gardner i love it there i only wish i had this experience at my dr's office. They are freindly and well informed. Just one minor little thing could a few more selection on glasses rx and sun. Other than that great experience this is my second visit.
Jun 26, 2015
The young lady was very nice the eye doctor was very nice and sweet thank you
Jun 19, 2015
I wish my Medicaid would of paid for the fitting to get contacts so i wouldn't pay out of pocket
Jun 18, 2015
I would not change anything.
Jun 8, 2015
I wasn't told when to expect my new glasses to be ready.
May 29, 2015
I love Dr G.She is awesome
May 28, 2015
Everything was excellent
May 21, 2015
Great people, fast and friendly!!!
May 18, 2015
Wish I could get glasses sooner.visit was comfortable and no stress doctor and staff was friendly.
May 7, 2015
I really enjoy going to Advanced Family Eyecare of Hampton. The service is excellent. They really care about you and they make you feel welcomed. I will definitely be refering friends and family to Advanced Family Eyecare.
Apr 12, 2015
All in all it was a wonderful experience from receptionist, to technician, to Dr. Thanks!
Mar 19, 2015
Visit ran smoothly as usual. Staff is very friendly. They work quickly and efficiently.
Feb 16, 2015
The staff here are personable, laid back, but also smart and efficient. I have already recommended this location to other family members. We will be back.
Feb 6, 2015
The Doctor was extraordinarily attentive and spoke medical conditions with simplistic clarity. The whole staff is very affable. Pleasant ambiance.
Feb 5, 2015
very friendly atmosphere and Dr. Gardener seemed very down to earth,knowledgable and relatable.
Feb 2, 2015
Very pleasant and informative plan on coming by and discuss something like for maybe a back up pair
Jan 9, 2015
I was very thankful for your service.
Jan 5, 2015
I was very elated at the courteous and friendly service provided by the entire staff. The Doctor was very pleasant and informative. Although this was my first visit, the doctor made me feel as if I had been a patient of hers for many years. Very pleasant experience.
Dec 29, 2014
This was my first visit to your office and I was most elated at the courteous and friend atmosphere from the receptionist to the Doctor. Looking forward to my next visit.
Dec 29, 2014
Love my eye glasses and it is close to my house very convenient
Dec 29, 2014
I felt treated with competency and care in understanding my current eye condition.
Dec 9, 2014
This was my first visit to this practice and I was very please and satisfied. At this time I have no suggestions of improvement.
Nov 29, 2014
The staff is great and friendly. The doctor is very thorough in explaining your options as well as everything being done. They were very clean and wiped off everything before using it. I highly recommend this office!
Nov 18, 2014
Wonderful! Love my glasses! I can see so much better!
Nov 11, 2014
I had a good visit and the staff was very kind.
Nov 7, 2014
Everyone was very professional and friendly.
Nov 6, 2014