ADVANCED EYE CENTER
William C. Ackerman Jr., M.D.
906 Reviews
Excellent service from the moment you walk in. Very professional and friendly.
Apr 17, 2024
the seating is a little tight, almost not enough chairs, while staff is checking insurance.
Apr 16, 2024
Great entire staff. Everyone very professional.
Apr 15, 2024
Dr. Ackerman was fabulous! He took time and explained all of the details that my procedure will entail. He also has a delightful personality. I highly recommend him to anyone who is in need of eye surgery.
Apr 15, 2024
Your staff is very efficient, knowledgeable, and on time!
Apr 12, 2024
Provider and staff always efficient and friendly
Apr 12, 2024
Be prompt and friendly. Great service.
Apr 11, 2024
I like your friendly service and I like the advance care they give you
Apr 10, 2024
I was very pleased with everyone and how well they took care of me.
Apr 8, 2024
Always very thorough and wait time is good.
Apr 5, 2024
The technician Sloane that initially took me for my analysis was really great.
Apr 4, 2024
Dr. Kim is very professional and knowledgeable. She's very easy to talk to pays attention to you and your needs as a patient
Apr 3, 2024
Everyone was courteous and professional. I actually have fun with the whole experience. No complaints.
Apr 3, 2024
I have sent people to AEC They seem to like the place and doctors and staff.
Apr 2, 2024
Very Informative. All my questions were answered with expert knowledge. The office was very clean and great atmosphere for waiting.
Apr 2, 2024
Very professional staff that are thorough and detailed in their examination. My medical history was updated and all medications were updated. This is important as some medications can affect eye pressures, etc. I saw Dr. Robinson who was thorough in his examination of my eyes and discussed with me changes that he saw.
Apr 2, 2024
Everyone was great as always
Apr 1, 2024
Puede evidenciar y recibir un excelente servicio.
Mar 30, 2024
All very professional and punctual at the appointment time
Mar 29, 2024
Service was excellent. Was called within 5 minutes of my appointment time. All staff and doctor spent adequate time to explain the exam procedures, results and answering my questions.
Mar 29, 2024
Overall I had a great experience. My only negative is that when I made the appointment, I was told that I would pay $25 our to pocket for the refraction and $100 for a contact lens fitting. When I met with the doctor, she disclosed the contact lens fitting fee as $250 plus about $300 for the contacts themselves. This seems extremely excessive. My previous ophthalmologist did not charge extra for ordering my contact lenses and they were $150 for a pair. Aside from this glitch, I found your staff to be very professional and courteous. I will definitely return.
Mar 29, 2024
Everyone in the office is very nice. My only complaint would be the wait time.
Mar 28, 2024
Dr. Robinson is an excellent eye doctor. His is informative and and allows his patients to ask questions, and makes them feel comfortable with his diagnosis and treatments..I highly recommend this practice. The staff is also very pleasant, polite and respectful to their patients.
Mar 28, 2024
I’ve had good experience with Advanced over recent years. Your opthamologistcaught the beginnings of a detaching retina a couple of years ago and immediately got me to a retina specialist, thereby staunching the ongoing detachment and preventing further deterioration.
Mar 28, 2024
At previous appointments I have been satisfied;however, I was disappointed with the service I received on March 26. The actual exam with the doctor was so rushed it left me uncomfortable. I realize the hour was close to closing time. I had questions concerning a few issues that I had raised with the first nurse who actually conducted th majority of the exam. Those were not answered. I did place a call the next day to get some clarity and was frankly brushed off. As someone who has worn glasses since the age of 6, I definitely understand vision fluctuates from year to year at times. I do feel my concern was valid. My dad introduced my to advance eye center after he was a patient for years. I have personally recommended this office. After my experience this time, I have honestly already reached out to find a trusted eye doctor who will be willing to take time to listen and explain. I hope that this review helps and genuinely hope that if I return for an exam, things will be improved.
Mar 28, 2024
The entire staff is superb!
Mar 27, 2024
I switched to a optometrist closer to my home a few years ago since I only get an annual eye exam and new contacts/glasses (have no further issues or concerns). The past 3 years I have had to wear glasses 24/7 as my optometrist could not accurately prescribe contacts that worked for me. I switched back to this practice for this year's exam and Dr. Robinson and his staff took GREAT care of me -- listening to my concerns, answering questions and FINALLY prescribing contacts that I can actually see with (ditching those glasses again). Thank you, thank you!
Mar 26, 2024
Because I was told at checkout I could no longer see Dr. Ackerman who I have saw since Dr. Wiseheart retired. Not comfortable at all woth this.
Mar 25, 2024
I've been a patient of Dr. Ackerman for nearly 30 years, and always pleased with his thoroughness during every exam. (Just be sure to allow two hours for your visit, because you'll spend an hour just sitting, after his staff does the initial exam, before you see the doctor.)
Mar 25, 2024
Appt at 1:40 got there at 1:00? By 1:09 already had eyes dialated was waiting on dr. At 2:45 ask nurse why I’ve been waiting so long she said there were two emergency. The very least they could have done is come tell me. So after I spoke up, apparently someone pays attention to me and was seen in less than 5 min. My time is also important. Not happy at all. May never go back
Mar 25, 2024
Employees and Dr Robinson are very courteous and polite . Dr Robinson always explains things to where I understand them . I am Thankful for such a great group of people
Mar 22, 2024
Very nice and friendly personnel from the front desk all the way to checkout. Love Dr. Ackerman and appreciate his honest feedback and willingness to answer questions. Never feel rushed through.
Mar 22, 2024
I was treated so well as soon as I walked in they asked me if I had an appointment and they sent me all up very polite everybody that I dealt with down there was very polite very nice it's very clean I will go back.
Mar 20, 2024
I had a appointment at 3.50 pm. They called me to come back at 3.50 pm. All the technicians that we're doing the different tests acted real professional and acted like they knew what they were doing and I felt like I had real good care Dr Robertson is a very good doctor and yes I would recommend other people to go there and I do recommend other people to go there
Mar 20, 2024
This is very professionally run clinic. All the staff are well trained for their jobs. Of course Dr Ackerman is fabulous.
Mar 18, 2024
Excelente servicio lo recomiendo 100%
Mar 18, 2024
As always, friendly people and service. Dr Robinson’s explanations and instructions were clear and made sense.
Mar 18, 2024
The reception ladies were a little bit impatient - I felt rushed (I'm a new patient), but Dr. Kim was great and I think the young woman who got me in and did the preliminary check was Super! She was so nice and answered every question I had. Very pleasant. I had very little wait time and a thorough exam.
Mar 17, 2024
Wait was brief and exam was thorough. Everything was explained clearly and I had time to ask questions.
Mar 15, 2024
I’m very happy with the service
Mar 15, 2024
had a great visit with Dr kem and staff all top notch
Mar 14, 2024
Great service - friendly staff. Close to home.
Mar 14, 2024
I have been coming here for years. Friendly and knowledgeable staff and doctors from the time you set a foot in the door, to going to the optical center (inside office) to ordering your new glasses, to walking out the door!!!
Mar 11, 2024
Great service in and out in less than 1/2 hrs
Mar 9, 2024
Dr. Kim listens and goes to the extreme to figure out a treatment plan for you.
Mar 8, 2024
The staff were very nice, welcoming and knowledgeable. The only downfall was I was expecting to try on and get eyeglasses there which did not happen. My prescription was printed and handed to me.
Mar 8, 2024
Dr Ackerman and his whole staff are professionals that take my eye health wry seriously. I appreciate that and recommend the office, any chance I get
Mar 7, 2024
Friendly and efficient staff!
Mar 6, 2024
Best experience very helpful
Mar 6, 2024
Dr. Kim is an excellent caregiver. She has the comforting bedside manner that creates trust in her advice and actions. She is a keeper!
Mar 5, 2024
Awesome staff. Very helpful.
Mar 5, 2024
everyone did their jobs as they always do.
Mar 4, 2024
I was pleased to get seen quickly after damaging my left eye. I appreciated everyone I dealt with at the Center......
Mar 1, 2024
Always helpful,friendly and know their business
Feb 29, 2024
Told you what is going on with your eyes, and what should be done. I liked that.
Feb 29, 2024
I appreciate the service I get here. The employees are all pleasant and easy to talk to. I have had to wait longer than I thought I should have a few times, but it's worth it to get the service I get.
Feb 26, 2024
Always receive professional service along with an important "caring" attitude. I would not go anywhere else for my eye health care.
Feb 26, 2024
Every person with whom I had contact was friendly, efficient and courteous. The increased number of people who were there for injections made things seem a bit hectic. I will still recommend the Advanced Eye to anyone who needsit.
Feb 26, 2024
Always professional and polite and wait times short
Feb 23, 2024
Everything went well with my visit. I have a lot of confidence in dr Lee
Feb 22, 2024
The entire area was neat and clean. I did not have to wait very long to see my doctor and Dr. Kim was very knowledgeable.
Feb 19, 2024
Professional, efficient, friendly.
Feb 19, 2024
Everyone was very professional and polite. Also listened really well with answers.
Feb 19, 2024
Great people & very kind & nice people.
Feb 17, 2024
Very friendly yet professional office staff. Dr. Robinson very nice.
Feb 16, 2024
Dr. Kim was very personable. The staff, especially Josphina was top notch and thorough!! Highly recommend this practice!
Feb 16, 2024
My visit was given this rating because I left very satisfied from the time I arrived at the office to the time I left. The staff and doctor were all great. I recommend Advance Eye Center.
Feb 15, 2024
ADVANCED EYE IS THE BEST!!! THANKS JOHN
Feb 14, 2024
Had unexpected eye issue. They graciously and timely had me checked by Dr Robinson.
Feb 13, 2024
Friendly folk who try hard to accommodate your needs
Feb 9, 2024
Another wonderful eye exam experience! Would not change a thing. Thanks for being in Gainesville. Dr. Robinson leaves nothing to worry about - covered everything very efficiently.
Feb 9, 2024
I filled out the survey sent via text message. I requested a call for an explanation of the comment that was made to me at check out that my vision was "barely legal to drive". Dr Robinson said nothing to me remotely like that during my appointment. I was completely taken aback by the techs comment, especially since she made it while other patients were standing in line with us.
Feb 9, 2024
Very attentive did not have to wait
Feb 9, 2024
Always a good experience
Feb 8, 2024
Already told another couple and they already have appointments
Feb 7, 2024
Very friendly and professional
Feb 6, 2024
Most thorough eye exam I’ve ever had. Felt that I was under exceptional care by all of staff. I left quite satisfied with all interaction during my appointment. Well appreciated.
Feb 5, 2024
i have been going here for 20 years and everyone is always friendly and professional.
Feb 5, 2024
Every interaction with all of the staff shows their intentionality & focus on making you feel welcome & taken care of throughout the entire process. When you are waiting to see someone, you are greeted by everyone else & engaged in a welcoming way. Michele Ulrich, Jarrett Worley & everyone in the Optical department is very attentive & focused on your comfort during your visit. You can tell that this is encouraged from the top down when it is THIS evident, every time I have an appointment.
Feb 2, 2024
I have always had outstanding service from all areas of this Center. From beginning to end.
Feb 1, 2024
I have always received the best of care from Advanced Eye center. I would and have recommended them to friends and families.
Feb 1, 2024
great people from the time you walk in in till you leave
Feb 1, 2024
Office personnel are professional and kind. Dr Ackerman and Robinson are caring, kind and professional. Dr. Robinson is taking real good care of this old guy!
Feb 1, 2024
Everyone was very friendly and very helpful.
Feb 1, 2024
Only thing strange was the staff had no personality. Doctor was very nice but all the staff was very monotone and not real forthcoming coming.
Jan 31, 2024
Excellent service from Doctor and staff! They were patient, kind, and listened to my concerns and then addressed them accordingly. I’m very happy with Advance Eye Center.
Jan 31, 2024
Waiting time short. Staff friendly, professional, answered all questions. Enjoyed my appt.
Jan 30, 2024
Dr. Kim and her assistance were awesome. It was about lunch when I called and they seen me within a few hours. Dr. Kim took great care of my problem and I will be glad to recommend her to everyone I know. Thanks again
Jan 29, 2024
I had a good experience, Samantha had all my information ready to go and was seen by the doctor rite away it helps a lot when you have staff that is willing to help us elderly patients wkth tbeir forms.
Jan 29, 2024
Excellent care and service provided in all aspects in the office of Advanced Eye Care. Individual needs and care provided by the staff is outstanding.
Jan 29, 2024
Everyone was very helpful.
Jan 28, 2024
Michelle, was a amazing! The ladies and procedure were professional.
Jan 27, 2024
very knolegable very happy with service
Jan 26, 2024
Great experience all around.
Jan 26, 2024
I love the staff they are warm and knowledgeable and Dr Kim is fantastic I came from another Dr that was pressuring me to get cataract surgery I was so relieved to know I don't need it yet
Jan 25, 2024
Staff is consistently friendly and courteous!
Jan 25, 2024
Very professional and pleasant.
Jan 25, 2024
Very professional atmosphere
Jan 24, 2024
Everyone is so helpful. Dr. Kim is wonderful.
Jan 22, 2024
This has been the greatest move that I have made. I have never had such a thorough exam in the 42 years I have had glasses.
Jan 22, 2024
I felt like we were being herded like cattle. The person who initially called me back was not friendly and acted like I just bothered her. The front office staff were amazing.
Jan 20, 2024
Great staff. Very professional and knowledgeable. Actually enjoyed the experience.
Jan 20, 2024
Fast, friendly, quick, and efficient.
Jan 20, 2024
Excellent staff. Dr. Ackerman was kind, patient and professional. He explained my condition throughly and answered my questions completely.
Jan 19, 2024
I Love Dr Ackerman. He takes time with you and so really nice. He cares.
Jan 19, 2024
Dr Kim and assistants were excellent. They were very very thorough. I was impressed. I have been there before several times before but this time service was very good and people very nice. My only problem was you are not in my medical network and that causes my expenses to cost me more out of pocket. The associates in the glasses were also excellent and very accommodating.
Jan 18, 2024
Friendly, Caring, professional
Jan 18, 2024
Excellent service and time.
Jan 18, 2024
The staff and doctors are very thorough and professional
Jan 18, 2024
CLEAN ,GOOD SERVICE, WAITING TIME AWESOME
Jan 18, 2024
Very professional. Feel confident about Dr Kim and staff is noce
Jan 17, 2024
All the staffs are great.
Jan 17, 2024
You do what you say you will do and you do it well.
Jan 15, 2024
Exam was efficient and professional,
Jan 12, 2024
Your services are great. However,I could not get my glasses from your office because they say my insurance is no good. Now I'm in a tight because I can't find a optical that will accept my business.
Jan 12, 2024
Dr Robinson is especially patient and helpful with my questions and concerns. I trust his advice.
Jan 11, 2024
very professional and informative
Jan 11, 2024
Love this office and drs
Jan 10, 2024
Great experience each person was very kind And totally professional, Dr. Kim was Fantastic. Thanks to everyone
Jan 5, 2024
Staff and Dr Robinson were great
Jan 5, 2024
Very knowledgeable and friendly people.
Jan 5, 2024
Was a great visit, no long waiting, in and out in an hour or less
Jan 2, 2024
Really nice Courteous people, and the doctors are excellent
Dec 30, 2023
Dr. Robinson and the entire staff at Advanced Eye Care was prompt, professional, and personable. As a new patient, the experience exceeded my expectations.
Dec 28, 2023
I have always had good service and been well pleased with everyone associated with Dr Ackerman office.
Dec 28, 2023
Staff friendly and professional
Dec 24, 2023
Thank you was very pleased
Dec 21, 2023
The staff are very friendly and helpful. The Doctors listen and provide advice and options.
Dec 21, 2023
Very good service. It was very efficient and the Doctor and technicians explained the whole procedure
Dec 20, 2023
Dr. Ackerman is professional, friendly and very helpful in determining my eye care. I, also, appreciate Rebecca.
Dec 19, 2023
All the staff was professional and willing to answer any questions
Dec 18, 2023
Professional, efficient, friendly
Dec 18, 2023
The lady that tested my eyes was very professional ,the Doc was also.
Dec 18, 2023
I give 5 stars to the ladies at check out , tech and Dr Robinson. The tech was very nice and Dr Robinson is always professional, conscientious, and a good communicator. The ladies at check out are very efficient & personable. The ladies at check in are efficient but chilly
Dec 16, 2023
I had very poor and disappointing results.
Dec 15, 2023
Everyone on staff is knowledgeable and helpful. Each visit is seamless as the patient moves from one stage to another.
Dec 15, 2023
Detailed and respectful of patient’s time.
Dec 14, 2023
The staff and doctors are fantastic! They have taken very good care of me and my vision needs for several years.
Dec 14, 2023
The visit was good. The only problem I had was the fact I had to pay $25 before I left. I never had to pay that before in all the years I have been coming there. Don't know what that charge is for. I don't recall having anything new done that hadn't been done in the past. An explanation would be nice.
Dec 13, 2023
Extremely knowledgeable, courteous staff. Would highly recommend.
Dec 13, 2023
The staff is friendly, knowledgeable and very efficient. Dr Ackerman will take the time to talk to you and discuss any concerns or questions.
Dec 11, 2023
I liked Dr Lim very much. She was working quickly and professionally.
Dec 11, 2023
Dr. Kim was very efficient and answered all of my questions. Everyone in the office was polite and efficient at their jobs. Highly satisfied with my first visit. I got my updated prescription with no issues and they accepted my vision insurance plan.
Dec 11, 2023
I typically do not make recommendations to people unless they specifically ask me, and even then I am cautious since everyone has different levels of expectations and may not align with my level.
Dec 9, 2023
Exam was thorough and complete, and the staff was competent.
Dec 7, 2023
Dr. Kim is very thorough and efficient. She also spends the necessary time to address my concerns.
Dec 6, 2023
Well organized sign in, friendly efficient staff intake, and wonderful doctor Robinson, patient, courteous, takes time to explain clearly and answer questions.
Dec 6, 2023
Friendly staff, short wait time in waiting room. Girls explained what they were doing and did testing on eyes professionally.
Dec 4, 2023
Professional, knowledgeable, n time.
Dec 2, 2023
Friendly staff, fast, efficient, and informative eye exam process. Dr. Robinson is great at communicating with patients in a way that they can understand.
Dec 1, 2023
Very professional and experienced staff
Nov 29, 2023
They were very detailed in preparing me for the surgery and the financial part of it . Everyone was ver kind ❤️
Nov 29, 2023
Very personable staff and efficient
Nov 24, 2023
Very friendly and through.
Nov 23, 2023
Great interaction with quality care; left my visit feeling well taken care of.
Nov 22, 2023
I could not see how to drive for a long time. Didn't know I suppose to wear those sunglasses. I had to wait in the parking lot for a long time and feel my way home.
Nov 22, 2023
I'm happy we found this eye clinic. Our former one had moved further away than we chose to drive. Not only is the staff helpful, they are also friendly and efficient. We didn't need to wait long before getting served.
Nov 22, 2023
I was seen promptly at my scheduled time; the technicians and the doctor asked probing question about my eye problem and took considerable time making sure they did a thorough exam. I was treated courteously by everyone I encountered during my appointment.
Nov 20, 2023
Always very efficient and a caring staff ready to help. Great Doctor.
Nov 20, 2023
Very professional, thorough and efficient, Dr Robinson spends time diagnosing, explaining and answering questions.
Nov 17, 2023
Very nice and professional
Nov 17, 2023
Everyone at AEC are always super nice and professional. I really like Dr. Robinson. He takes whatever time is needed to figure out the problem.
Nov 17, 2023
Great service an friendly on time and in an out quickly
Nov 16, 2023
I appreciate the front desk most always smiling and calling you by name. Of course, you give your name when you arrive. Then they use your name, which makes you feel welcome and that they know you. Pleasant!
Nov 16, 2023
Friendly, thorough, fast & wonderful!
Nov 16, 2023
Thank you to everyone at Advanced Eye Center! From the moment you walk in, you feel like family. I can't say thank you enough for such a wonderful experience.
Nov 16, 2023
We have several friends at Village at Deaton Creek who we have sent your way. Very pleased with staff there.
Nov 15, 2023
Caring, very friendly and I believe my Doctor actually reads my chart before he talks to me!
Nov 15, 2023
All went well, very professional
Nov 15, 2023
Friendly and knowledgeable staff
Nov 13, 2023
I’m very satisfied with the people and my care which was excellent.
Nov 13, 2023
Very attentive. Doctor was informative.
Nov 10, 2023
Good testing and service.
Nov 10, 2023
Dr Ackerman did cataract surgery on my eyes way over 10 years ago, today my vision is great. Thank you. Dr Ackerman.
Nov 8, 2023
None of the issues with my eyes were addressed. Vision loss was not, vision improves or worsens at times was not, blood flow to the optic nerve was not, when my vision is hard to focus and seems to improve with eye rotation was not. When I vitamins was recommended by the Dr., I asked what are I vitamins, his response was multivitamins for the eyes. What are they and use? Multivitamins was his only response. He gave me a sample of lubricating drops and a sample of the multivitamins. What about vision loss? Oh, we'll do a field of vision check in six months. I guess if I lose more of my vision he will up the vitamin dosage and see me in another six months.
Nov 6, 2023
Dr. Robinson and his staff is the best, they all took their time with me and explained everything throughly.
Nov 6, 2023
Great office staff and medical personnel.
Nov 3, 2023
Great customer service. Very pleasant experience.
Oct 30, 2023
Everyone is so nice and friendly. I have been going there since I had cataract surgery in 2000,
Oct 23, 2023
I have been seeing Dr. Ackerman for many years. I trust him because he is very knowledgeable.
Oct 20, 2023
Everyone there was overly friendly, and it honestly didn’t take much time at all to get everything taken care of. Thank you for a great experience.
Oct 20, 2023
Staff was exceptionally courteous / friendly. I believe I received a very thorough exam.
Oct 19, 2023
Scheduling was professional and friendly. Check in was also the same. The “vision tech “ was the most thorough and kind I have EVER encountered and I have an extensive history with vision offices. Dr Kim was very thorough, patient and professional! Could not have been more pleased.
Oct 19, 2023
entire visit was ver welcoming and pleasant.
Oct 19, 2023
Called in for pain in my eye. They were able to schedule me the next day. Everyone in the office were very welcoming, great service. Doctor explained very well my situation. They seemed busy but still took the time to talk to me. The staff are very friendly. I will definitely come back to get my annual eye exams. Thank you to everyone.
Oct 16, 2023
Great people great service
Oct 16, 2023
The staff was very pleasant and helpful. I was told I'd receive a copy of my prescription and never did. I also sent an email and have yet to get a response.
Oct 16, 2023
From the receptionists to Billing and all other stops in between, the staff is friendly and professional. I am very satisfied with my visit.
Oct 12, 2023
Professional and great care!
Oct 11, 2023
The staff is always very helpful and accomodating.
Oct 11, 2023
Seems like the staff were disappointed that I didn’t have any issues or problems with my vision. They made comments such as due to my age I should be having many problems! How about doing a thorough exam and then if you find an issue then discuss it instead of speculating!
Oct 10, 2023
Always have had great service here.
Oct 9, 2023
Took me on time. Answered my questions.
Oct 9, 2023
friendly staff, efficient operation, comfortable atmosphere
Oct 6, 2023
Perfect service, could not be better.
Oct 6, 2023
I used Advanced Eye for several years. I love the way they tell me about my eyes and what problems I have and how I can take care of my eyes.
Oct 6, 2023
No waiting, no issues, everyone professional and helpful. Dr. was very informative and patient and friendly.
Oct 5, 2023
Fast and friendly people. I felt that I had an extremely thorough exam.
Oct 5, 2023
The doctor was very informative. And helpful with my concerns.
Oct 2, 2023
They were nice tat to me about my eyes so I understand.
Oct 2, 2023
Always professional and eficient.
Oct 2, 2023
Very patient and very helpful with me. Thank you!
Oct 1, 2023
Service was great from Dr. Kim. Even tho I didn’t know anything about her. I was waiting for Dr. Ackerman for 2 hours. It was nice she stepped in to help.
Sep 29, 2023
The where very nice and helpful and caring with my needs.
Sep 29, 2023
Great staff. Great doctors. Fast friendly and thorough.
Sep 29, 2023
I am still using the ointment you prescribed for my left eye tar ducky. I have4 more days to go. It seems to be helping
Sep 29, 2023
efficient, friendly and caring
Sep 28, 2023
Everyone is always very friendly and helpful.
Sep 27, 2023
Very thorough examination.
Sep 27, 2023
Respectful and seemingly knowledgeable staff... all went well AND THIS CLINIC RAN WITHIN 15 MIN OF MY SCHEDULED APPOINTMENT TIME:)
Sep 26, 2023
very friendly and helpful and I always enjoy my visits
Sep 25, 2023
great staff and doctors. I trust them
Sep 25, 2023
N/A on this particular question.
Sep 22, 2023
Dr. Ackerman is considerate and professional. He knows his stuff. But I have to comment on the Optometric part of the business. Even though their expertise and friendliness is a positive, their prices are not. I could not believe how expensive it was to get my new glasses in my new prescription. Next time I'm going elsewhere. I would definitely recommend Dr. Ackerman, but not the Optometry. Too expensive.
Sep 22, 2023
All the staff at Advanced Eye Center are great, and Dr. Ackerman in particular. He takes time to listen and explain, which is becoming unusual in today's world of managed healthcare. Highly recommended!
Sep 22, 2023
The care and professionalism of everyone involved from Dr. Ackerman to the front desk is nothing but fantastic
Sep 21, 2023
Timely professional service and love the doctor who is also personable!
Sep 20, 2023
Staff is Professional, friendly, efficient, thorough and get you in and out.
Sep 20, 2023
Dr. Ackerman is a great ophthalmologist. The whole staff is wonderful!
Sep 20, 2023
Nice professional staff. They were supportive and provided helpful information. Answered all questions!
Sep 19, 2023
great staff, quick appointments
Sep 18, 2023
Everyone was so kind and helpful!
Sep 18, 2023
This was my first time visiting the office. I was impressed in how smooth every step in the process was. Every step was met with minimal wait time and each step was an efficient and thorough process. I was used to having exams in a retail eye center in a mall or strip mall. Those exams are much less thorough.
Sep 18, 2023
By this being my first ever eye exam, it was a welcomed and pleasent experience. The team was well welcoming and very knowledgeable in their field.
Sep 18, 2023
Very professional, friendly, and knowledgeable staff!!
Sep 18, 2023
I had an eye infection for over two weeks, and had been to a doctor and been taking medication to no avail. After coming to a Advanced Eye, my eyes felt so much better by the end of the day with the medicine they gave me. I am so grateful for them.
Sep 18, 2023
Very polite, thorough, and attentive to my personal needs
Sep 15, 2023
I was in and out in a timely manner. Doctor Ackerman is the best!
Sep 15, 2023
Very friendly staff. The entire process is more streamlined than it used to be, and the wait is shorter.
Sep 15, 2023
The customer service that day was fantastic ! Dr. Kim was great and would answer my questions along with the assistant . Christy at the payment desk continues to be an absolute pleasure!!
Sep 15, 2023
All else is a '10' except a communication issue. One of your technicians spoke too quickly, spoke too lightly, and didn't enunciate. Yes, I know she deals with multiple people, generally saying the same thing over and over. Most of the customers in your business are elderly. Taking two extra seconds to slow down speech, open mouth for at least moderate volume, and separate words would greatly help the customer understand instructions. Hearing a customer say "what?" several times should be a clue!
Sep 15, 2023
Friendly, efficient staff.
Sep 14, 2023
Very professional place. Helped me and my wife a lot. Best care of eyes we have had.
Sep 13, 2023
The appointment was started on time. The entire staff that worked with me were professional, friendly and courteous. Dr Robinson took time to answer my questions.
Sep 13, 2023
All are nice and knowledgeable.
Sep 13, 2023
They took too long for my surgery and I did not see any improvement and then getting the prescription right for my new glasses was a real hassle. The optometrists did not seem to know what they were doing. I also had to pay a great amount of money out of pocket besides what they got from my insurance. I also thought the tweaks were a scam to get more money and I couldn't tell any difference after that was done either.
Sep 9, 2023
Friendly, painless and beneficial
Sep 7, 2023
Good service and good people.
Sep 5, 2023
Very professional. Made the appointment fun. Attentive to my needs.
Sep 4, 2023
Everyone was very professional
Sep 4, 2023
The receptionist had little if any personality I told her my name and she gave me a dirty look and said “your appointment isn’t until 1:30. The other staff were exceptional as usual. Josephine was terrific. The one that assisted dr. Ackerman with the shot . Krista? Dr. Ackerman is really, really good.
Sep 1, 2023
Excellent service, friendly people.
Sep 1, 2023
Fast and efficient exams
Sep 1, 2023
I have been going here for several years. Always get great service and everyone is friendly and courteous
Sep 1, 2023
Friendly, efficient staff. I felt I was being treated by competent as well a professional staff.
Aug 31, 2023
The entire experience was excellent.
Aug 31, 2023
Fairly friendly staff. Dr. Ackerman is great, but wait time was very long.
Aug 30, 2023
Everyone in the office is friendly. Dr. Ackerman is very knowledgeable and personable.
Aug 29, 2023
Always very friendly and professional
Aug 28, 2023
They give your eyes a complete work out.
Aug 28, 2023
I was very satisfied with the care and service. Thank You!
Aug 24, 2023
I am concerned about cataract surgery when it becomes necessary because I know of two patients whose eyesight got significantly worse with complications subsequent to receiving surgery at Advanced Eye Center.
Aug 23, 2023
Exam seemed very thorough and explanations thorough. All people contacts friendly.
Aug 23, 2023
Every employee I met was polite and knowledgeable Got alot accomplished in a reasonable time Very happy with your office and I will return
Aug 23, 2023
Staff is very friendly and efficient. Dr. Ackerman is very knowledgeable and friendly. You feel he appreciates your continued participation in his practice.
Aug 21, 2023
Promptly and Professionally treated.
Aug 21, 2023
The staff was outstanding
Aug 18, 2023
I would give Dr. Kim and the other ladies I saw during the exam portion of my appointment 5 stars - they were all pleasant and professional and I felt my care was in good hands at that time. However, I have had a terrible experience with the ordering of my glasses. Clinician Ana and optical manager Kevin have tried to make me pay for progressive lenses that my insurance covers, and that I ordered the day of my exam, but that somehow did not translate to the ordering of my glasses. Ana and Kevin both tried to make this issue MY fault, even though I KNOW WHAT I ORDERED. Beware and consider having your exam here, but purchasing glasses elsewhere.
Aug 18, 2023
Everybody there is very friendly and helpful. I really like Dr. Kim , she gave a lot of options for the problems I have.
Aug 16, 2023
going to see the eye doctor is a bit like going to the dentist. no one really looks forward to it, but it's a necessary thing to do. ashley was gentle and comforting in the first stage, and that really kept me feeling calm. all the other women who had parts to play were highly efficient. in a doctor's office, i appreciate that so much. dr. robinson is completely delightful to work with, and although i don't like the dilation, i'm glad i had that done. one only has one set of eyes, and i'm happy to have good people looking out for mine.
Aug 15, 2023
I enjoyed my visit with Dr. Robinson. It was my first time seeing him. Great visit, he is very thorough and answered all my questions.
Aug 14, 2023
Excellent service by professionals providers. Prompt and courteous.
Aug 11, 2023
Very good service and very professional. Love the visit and already recommend some people already.
Aug 11, 2023
They are the best. Michelle and everyone there went above and beyond to take really good care of me and to make sure that I got the best eye care. I am very thankful and grateful for all the staff and the doctors.
Aug 11, 2023
I felt very comfortable and relaxed. They were very nice and I felt like they were going to do what was best for me. I was in and out and didn’t have to wait.
Aug 10, 2023
The staff was very friendly and helpful. Plus the price is reasonable. I only purchased glasses. Did not see an eye Dr.
Aug 9, 2023
Everyone is professional, sharp, kind. Dr. Robinson has helped me during eye problems and check ups, always right there, focused, genuinely interested in my concerns, listening and talking through details. Appointments are remarkably quick, and all specialized equipment is on site. Check ups are thorough. I'm grateful for their help and care. My whole family goes here.
Aug 9, 2023
I always have a good experience and treated respectfully. Dr Ackerman always takes time to talk to me and listen to any concerns I have.
Aug 7, 2023
Exam was through, staff was professional.
Aug 7, 2023
Your entire staff is friendly and helpful. And I used to go to a retina specialist around the corner but I knew after a while they didn't care about me I was just money in their pocket but I have to say Dr Ackerman and Dr Robinson truly care about me and I feel that I am so blessed to have these doctors take care of me thank you so much the doctors and staff are impeccable wonderful crew.
Aug 7, 2023
Dr. Robinson always goes the extra mile to make sure that my vision improves
Aug 7, 2023
Everyone I interacted with was prompt and through.
Aug 7, 2023
Dr. Kim was great. She was very thorough and explained things.
Aug 7, 2023
love This Place! I Love It
Aug 7, 2023
Professional, caring and competent
Aug 5, 2023
Dr. Ackermann and his entire staff are excellent. I always have a positive experience there.
Aug 5, 2023
I was well impressed with my visit. The staff is very friendly and knowledgeable. Dr. Ackerman explained everything in a way I could understand. I have referred my brother to this practice. He will make his appointment after the first of the year. I also made my husband an appointment. I have scheduled Cataract surgery for November.
Aug 4, 2023
Staff friendly and helpful. Service provided in timely manner
Aug 3, 2023
One criticism: 8:40 appt, wait time: maybe 5 min for first exam; 2nd exam, the dreaded “dilating eyes”, less than 5 min. Finally at least 30 min maybe longer to see the Dr. My preference to schedule 1st thing in morning even though I have a 30 min drive, so I can possibly eliminate Dr running behind schedule. Otherwise I am pleased with the staff and the service.
Aug 3, 2023
Great people doing great job
Aug 2, 2023
Professional associates do a very through job and do it with kindness and gracefulness
Aug 2, 2023
I have been going to Dr. Ackerman for over 10 years. The procedure he did several years ago turned out great! Everyone at Advanced Eyecare is really nice to their patients!
Jul 31, 2023
A friendly environment with a doctor that is knowledgeable and compassionate about helping people.
Jul 31, 2023
Very friendly, professional, on time and listened to me.
Jul 31, 2023
Dr. Ackerman and associates are outstanding in their field. They are the best! Dr. Ackerman has been my doctor for at least 25 years and I wouldn't go anywhere else.
Jul 31, 2023
I always have a pleasant experience when I go to the Advanced Eye Center. Have been a patient there for many years.
Jul 31, 2023
On time, efficient care with on site glasses store
Jul 31, 2023
I enjoyed everyone that was there working!
Jul 31, 2023
Advanced Eye Center meets all my expectations for eye care. I'm very satisfied with their staff & doctors service.
Jul 31, 2023
Friendly & professional staff
Jul 29, 2023
Everyone is courteous, knowledgeable and a pleasure to be with. Dr. Robinson resolved the issue I was having with my eye.
Jul 29, 2023
The staff and Doctors at Advance Eye Care are extremely kind and very knowledgeable I have used this Eye care Service for many years and always happy with my outcome
Jul 28, 2023
Everything great, with the only problem is distance. If they were closer I would give it a 10 but the distance is my only problem.
Jul 28, 2023
All arepolight and helpfull .
Jul 28, 2023
Just a great staff and very kind all way around. Dr Robinson and Dr Ackerman are just down to earth doctors.
Jul 28, 2023
Appointment was timely and each person was professional.
Jul 28, 2023
Dr. Ackerman and staff are professional and courteous to their patients, and make you feel you are the only patient they are treating. I completely satisfied with Advanced Eye Center.
Jul 28, 2023
Positive experience in the past as well as my recent examination.
Jul 27, 2023
I appreciate the thorough testing to be sure my eye health remains stable. I am pleased with explanations from the doctor and staff.
Jul 27, 2023
Excellent professional service provided by the staff and Dr. Robinson. Everything is explained to you and completed in a timely manner. You are given an opportunity to ask questions or address any patient concerns about your treatment. The staff and Dr. take the time to answer thoroughly.
Jul 27, 2023
Dr Kim very up to date on my case.Answered all my questions.
Jul 27, 2023
Good Knowledge and Good Service by all personnel that I encountered at the office on my last visit.
Jul 27, 2023
Dr Ackerman runs this business to efficiently acquire important patient specific data using tiers of scientific inquiry and discovery. He then uses this information to precisely formulate an effective game plan for treatment and concisely presents his recommendations to the patient. There is time for patient Q&A. Thank you!
Jul 27, 2023
All the doctors are great really great the staff are wonderful people
Jul 27, 2023
Had cataracts removed from both eyes, one each week. I don't think my eyesight now has ever been better! So impressed with Advanced Eye Center, all employees and doctors. Thank You!
Jul 27, 2023
The staff have been so helpful and friendly. I would recommend both, friends and family, and feel confident that they too would receive the same service.
Jul 27, 2023
Very professional and I felt well taken care of.
Jul 27, 2023
Staff prompt, courteous, respectful and professional. As always.
Jul 27, 2023
The vision in my right eye was gone in a matter of minutes. I was able to get into see a doctor right away, who diagnosed the problem, and hopefully I can have a full recovery.
Jun 17, 2019
Friendly employees in all departments.
Jun 17, 2019
We love Dr. Evans! His office staff is fun and friendly and they take great care of our family.
Jun 13, 2019
Everyone at AEC is so kind and helpful. Every procedure during my initial exam was explained and I felt very comfortable through the entire exam. No one rushed to get to the next patient. It made me feel like I was the only one who mattered during the time I was being examined.
Jun 12, 2019
Things are always better after a visit/check-up at AEC, and I've recommended AEC to numerous friends. Beginning at the front desk at check-in to the exam by the doctor, everybody at AEC is respectful, professional and thorough. One thing I really appreciate is that they listen to me. I have nerve damage from an auto accident, thus my situation is a bit complicated. They take the time to customize a plan for me, and I am always better when I leave then when I arrived.
Jun 10, 2019
I really trust going to Advanced Eye Center and I would recommend everyone I know to go there.
Jun 8, 2019
I was in and out in no time.
Jun 8, 2019
We have been patients of Dr. A for over 20 years. Excellent Surgeon & eye doctor. He has been the “guiding light” for my family through many issues with the eye.
Jun 8, 2019
HAVE ALWAYS HAD A GOOD REPORT FROM THE FOLKS HERE THEY ARE SUPER FRIENDLY.
Jun 7, 2019
Very Happy I was able to get a appointment the same day that I called, my eye was hurting me so much. Very pleased with the staff and Dr. Evans
Jun 5, 2019
Everything is planned out to a T. Would like a little mention of what they are getting ready to perform as you go along. Dont need step by step but just some "i'm doing sos-and-so"
Jun 1, 2019
EVERYONE WAS VERY FRIENDLY AND PROFESSIONAL.
May 31, 2019
After surgery nurses were rushing patients out, and telling them to call when they got home, rather than answering questions. Person putting in IV was extremely rough.
May 26, 2019
I saw the doctor at appointed time. He seemed to be knowledgeable and was direct and honest. That's a good thing. I wonder what happened to the other doctors. Seemed like almost all new nursed and doctors.
May 23, 2019
Always courteous professional service, and great doctors.
May 23, 2019
Visit was handled with courtesy and professional service.
May 23, 2019
Dr Ackerman and staff excellent . My Dr. for 28!years.
May 22, 2019
Always find nice frames and purchase frames at office. This year the selection was not good, There was a lot of the same shape, but not what I was looking for.
May 22, 2019
I have referred several friends,
May 22, 2019
I took my 5 year old in for her first eye exam. The nurses and doctors amazing with her! They spoke so she could understand. She was treated like a queen. When the nurse went to do the dilation drops she had my daughter count to 10 which helped her relax and get through the few seconds of discomfort. I will be taking my whole family to Advanced Eye Center from now on!
May 15, 2019
Staff very friendly, I got in at the scheduled time,
May 15, 2019
It was an hour after my appointment till I saw a doctor. I sat in the chair for over a half hour waiting
May 15, 2019
Overall , I have found the firm is very professional & spends the time to answer my questions
May 13, 2019
First time I did not have to wait an hour or hour/half. Much improved.
May 12, 2019
The staff is wonderful, pleasant, and understanding.
May 11, 2019
I would not recommend the doctor that I saw for anyone. He explained nothing. Was in the room no more than 3 minutes total. I did not get to ask him any questions at all.
May 11, 2019
After wearing coke bottle lenses all my life I can see things that I have never seen before. There is dust in my house I had no idea about and it is shocking to see how many wrinkles are on my face! But, I am so blessed to finally see. Now I can even drive at night. Advanced Eye Center has changed my life and I would recommend anyone use them for cataract surgery. But my husband might have a few complaints about his Honey-Do-List.
May 11, 2019
Great professional service, but had to wait 25 minutes to see Dr.
May 9, 2019
Extremely professional group with a wonderful, caring involvement with patients.
May 5, 2019
The time waiting was the shortest I can remember.
May 2, 2019
Office medical technicians were unfriendly and rude. I was asked for my medications, then told we would do them in another room, that wasn't done, so I asked and was told that she would obtain meds from the pharmacy. I questioned that and said I was told per text to bring the list and another tech told me that people are not honest about their medications and they prefer to obtain from pharmacy and then she attempted to turn conversation to number of text received. I am not too old to know my medications, nor am I dishonest, and I do not appreciate the reference to age or dishonesty. I am employed as a full time Registered Nurse, and do not appreciate the rudeness or unfriendliness of the technicians staff during this visit. I would never treat a patient in such an unfriendly manner or be condescending to them during an appointment. The front office staff were wonderful and very helpful and friendly. The doctor was having to take his own charts to rooms and the office was not busy at all during the time I was there, there was only 1 other patient present. Obviously, I am very unhappy with the visit this time.
Apr 29, 2019
Couldn't ask for a nicer bunch of employees to make you feel as if you was the only client . My comfort was uppermost to each and everyone of them
Apr 24, 2019
Very pleased with all services. They booked an emergency visit for me the same day even though I was a new patient. Very professional and courteous.
Apr 24, 2019
Was having a problem with my left eye. I called Monday morning and got in Monday afternoon! The staff was awesome, and I got the answers I needed. Thank you!
Apr 24, 2019
Not impressed with first visit waited 2 1/2hrs to see the Dr. I had VSP ins and was told they didn’t take my insurance.. called the following day to say they did take my insurance and I would have a 10.00 copay. I work in the medical field and came there because it was highly recommended. But I was really disappointed and so was the person who referred me... she felt bad and couldn’t believe the wait... I doubt I’ll go back. I have 2 jobs and can’t wait this long for a routine eye exam...I really just didn’t feel anyone I encountered was that friendly and nobody smiled. Not a welcoming atmosphere!
Apr 22, 2019
Advanced eye care was excellent in every way.
Apr 22, 2019
Friendly knowledgeable people.
Apr 20, 2019
I was impressed with the office from registrar all the way to check out. Everyone was extremely professional and kind.
Apr 17, 2019
Everything about my eye check-up was positive. Building well marked so easy to find, employees friendly, informed, efficient. I didn't wait but a few minutes. Doctor was professional and very nice. I'd recommend to anyone. The woman that helped me pick and order my new glasses and lenses was terrific, we had a great time together. All good.
Apr 17, 2019
The staff were so nice! Lots of help selecting frames and sunglasses.
Apr 16, 2019
at this apt I was only there approx. 45 minutes from My apt time.In the past I have sat waiting on the Dr.as long as an hour.
Apr 14, 2019
Very pleased with treatment by Dr. Ackerman and associates. The need for cataract removal confirmed. Still need explanation for best replacement lens for me.
Apr 13, 2019
Until this recent appointment, my wait time has always been reasonable. This last time I was promptly called back for the preliminary exam but then had to sit for 2 hours in the internal waiting room to see the doctor for a very brief consultation (maybe 5 minutes or less). I asked 2 staff members after more than an hour and a half hour after that when I would be seen. I left my 11 am appointment at 1:10 pm - I hope this doesn't happen again. The next day I had a procedure and was treaed promptly.
Apr 12, 2019
Dr. Akerman is a professional who takes his time with patients and makes recommendations that are sound and thoughtful.
Apr 12, 2019
Friendly service the doc have knowledge of my appointment eye exam
Apr 11, 2019
fine, Dr. Evans was veryaccmmodating.
Apr 9, 2019
Great experience from walking in the door till picking out glasses. Brittany was very patient and helpful picking out my 7 year old's first pair of glasses.
Apr 6, 2019
The office staff was very nice and knowledgeable. I didn't have to wait for every. Dr. Evans was wonderful. Brittney Meeks was so helpful in helping me pick out frames. Thank y'all so much!
Apr 5, 2019
I have been seeing Dr. Ackerman for many years. Would not go anywhere else.
Apr 4, 2019
I have worn glasses for many years, and this was by the far the best experience I have ever had getting a new eye examination. They were friendly and very professional and explained everything as they went. I highly recommend them.
Apr 4, 2019
Quick effiecient service. Very pleasant people in lovely surroundings.
Apr 4, 2019
I have been seeing Dr. Ackerman every year since moving to Gainesville in 2013 and find him interested in my care and fun to talk with. I have scheduled surgery with him next week and am confident that the results will be excellent.
Apr 1, 2019
We were there on time and waiting time was too long.
Apr 1, 2019
The wait time was very unreasonable. Our appt.was at 2.40 and we had not been called back at 4.00 . I went and ask and was told we would be next still others was took in before us. Lots of people that came in after is was took in before us.
Mar 30, 2019
Was very impressed with Dr Robinson. He answered every question in detail so I could understand and was very patient
Mar 30, 2019
Everybody there was very kind, very professional and very caring.
Mar 30, 2019
Was given a completely wrong prescription.
Mar 29, 2019
As always, I received the upmost consideration and understanding. It is always a pleasant visit when I am there.
Mar 29, 2019
The staff was very professional, polite, and concerned about me.
Mar 29, 2019
Dr.Ackerman and his staff are very timely on seeing their patients, polite and concerned for their well being.
Mar 29, 2019
I am very pleased with the eye care i get advanced eye center and Dr. Ackerman.
Mar 27, 2019
I was quickly processed with the eye tests etc. but had to wait a long time (close to an hour or more) to see the doc. Total time I office was 2 hours. Is that normal?
Mar 27, 2019
I've been a patient patient of Dr Ackerman's for over 20 years, and he's always professional and thorough. He spends time with each patient. We only get one pair of eyes in this life, and I completely trust mine to Dr Ackerman.
Mar 27, 2019
Advanced Eye Care did a fantastic job! Excellent service, I would recommend anyone here.
Mar 25, 2019
From the front desk to my exam by Dr. Evans and my exit, my visit was prompt, friendly and thorough. Thank you.
Mar 23, 2019
Appointment was at 3:50 pm, I showed up at 3:34 pm. I was bypassed 6 times and was not seen until 4:43pm. Also had
Mar 23, 2019
I am confident about their services.
Mar 22, 2019
Great service.selection of glasses to small
Mar 22, 2019
My recent visit was one of the best eye exams I have had. The young lady who did my tests was thorough and gave me time to decide the correct answers. The doctor was interested in my vision and did an extra test to be sure he found my problems. He was helpful about my medicine and is trying to get me a better price on the expensive drops. I appreciate that.
Mar 21, 2019
Everyone was very nice and explained everything.
Mar 20, 2019
Everyone was very nice & helpful.
Mar 19, 2019
As Always A great place for an appointment
Mar 19, 2019
Dr. Evans is very nice. I have already recommended him to my sister and others.
Mar 18, 2019
Very pleased with all the Doctors and everyone who works here.
Mar 18, 2019
Always top notch service
Mar 18, 2019
I arrived at 8:45 for a 9 a.m. appointment i was there 3 1/2 hours which 3 hours of time i spent waiting. Very very poor scheduling.
Mar 9, 2019
In all my years of coming to advanced eyecare Elizabeth has been the best tech to do my exam. She was so welcoming, polite, thoughtful and explained everything very well. On my next annual exam I would like to request her.
Mar 1, 2019
♪♪ Always there when I call always on time give me their all and my doc is fine! ☺
Feb 27, 2019
I havebeen a patientfor over 25 years & very satisfied.
Feb 24, 2019
Could be more friendly at check out.
Feb 23, 2019
My Husband and I have been treated by Advanced Eye Care Center since we retired and moved to the Flowery Branch Area 20 years ago. When we walk through the front door of Advanced Eye Care, we are sure we will have the very best treatment and care from the efficient front Office Staff where we check in, to the Professional care we receive from the Nurses and the Doctors. We are very satisfied with the entire Staff at Advanced Eye Care,and would never change!
Feb 16, 2019
In my long lifetime I have been to several different offices for eye exams. I was treated better at Advanced Eye Center than anywhere I have ever been. They are friendly, caring and compassionate.
Feb 16, 2019
Friendly, clean everyone was super nice.
Feb 7, 2019
The staff was friendly, courteous, knowledgeable, and willing to go the extra mile to ensure a positive experience. They were professional from sign in to check out. Each step of the visit was handled in a timely manner.
Feb 6, 2019
I will never change again. Staff was great very nice. And gave so much help when picking out glasses
Feb 3, 2019
I have always liked going to Advanced Eye Care because I felt like I could trust them. I bring my family here as well. On this trip, the Dr suggested trying a contact to help with reading, seeing small print etc. He said they would give me some free samples and if I liked it, I could order more. Easy. Sounds great. When I checked out I was informed that I now had a 50$ contact fitting fee in addition to my regular vision exam. I felt like that was pretty shady and probably an easy way for the office to earn an extra 50$. Please don't assume everyone has vision insurance and stuff like that will go unnoticed.
Jan 31, 2019
tech did a super excellent job checking my vision.
Jan 30, 2019
ENTIRE STAFF IS VERY HELPFUL & POLITE
Jan 29, 2019
I was very nervous and had many questions during my visit. The staff is very friendly and made me feel comfortable. Dr.Evans answered all my questions and concerns. Ashley was very thorough with my exam and kept me very informed. I did not feel pressure to purchase the glasses from their facility. I highly recommend then for your eye care needs!
Jan 27, 2019
Each one of your staff was very courteous and well informed by the answers I received for my questions.
Jan 26, 2019
the online is good the office apt. wasvery good this time no waiting time very pleasant informative Tech Elisabeth Dr R very helpful in explanation of diagnosis
Jan 24, 2019
Thorough, friendly group of people.
Jan 20, 2019
The best eye center I have ever been to! From the front office to the Doctor, it was a very pleasant experience!!!!
Jan 19, 2019
The wait time was minimal. Dr. Evans answered my questions and gave suggestions.
Jan 16, 2019
Your office is professional and punctual. The staff is all welcoming and understanding throughout the office visit. Thank you for taking time to answer all my questions.
Jan 14, 2019
I was told there was a charge this year for the first time for an eye exam. I paid it and called my insurance company. They were told by your office that I would be reimbursed but I was not told that. Why would you even bother doing that and making extra paperwork and time for your staff? I had to wait and spent time on the phone with both your office and my insurance company. It was ridiculous. I won't be back.
Jan 13, 2019
Staff from front desk to back desk, technicians to nurses to doctors were excellent in their care, their time, and their work.
Jan 11, 2019
Best customer service! Staff was very polite and friendly.
Jan 9, 2019
Very good service and hospitable staff.
Jan 4, 2019
I was very pleased with this office! Everyone was pleasant, helpful and and very knowledgeable and it made my visit very nice!
Dec 23, 2018
13 years later and still consistent friendly professional care
Dec 23, 2018
Everyone was kind and professional, I was checked on while waiting for my eyes to dilate, which I did not expect but it was very thoughtful. I love this medical facility!
Dec 22, 2018
Dr Evans and staff very knowledgeable, thorough, and friendly.
Dec 22, 2018
Thank you for your prompt and courteous service. Being able to ask questions helps me be the partner I need to be in my health care.
Dec 22, 2018
Seen promptly. Good comprehensive exam
Dec 22, 2018
I have been going to Advanced Eye Center for quite a few years (15+) now and have always been very pleased with their expertise and service. You can't go wrong with them.
Dec 20, 2018
My visit to Advanced Eye Center for my eye examination was very pleasant and positive. The staff and Dr. Evans were very professional and accommodating.
Dec 18, 2018
Very please with the staff's efficiency and quality of care provided; also Dr. Evans is very impressive and patient oriented.
Dec 17, 2018
Appreciated the care given by Dr. Evans. It was a pleasure meeting him. He seems a great addition to the practice.
Dec 16, 2018
My eyes are important to me. I have always experienced the very best of treatment and professional excellence at the Advance Eye Center. Further, the attention given to me is always focused on my individual eye care needs, and I really appreciate that.
Dec 15, 2018
Everyone is always friendly and helpful. Great group of people at this practice. Thank you for always taking care of me.
Dec 14, 2018
My visit to AEC was enjoyable. Staff was very professional and answered all of my questions. Dr. Ackerman's manner was very pleasant and informative. I came away with the positive feeling that I am putting my eye surgery in very good hands.
Dec 13, 2018
Dr. Evans is great! Very thorough and explains what he sees in the exam. Optical center staff is also first rate and very knowledgeable in fitting glasses. We drive an hour to utilize this group over many closer to home.
Dec 12, 2018
Courteous service, less time waiting than previously
Dec 12, 2018
Not much waiting time and believe they are very thorough
Dec 12, 2018
I had a contact and glasses eye exam. All went very nicely. I was just surprised that when the doctor gave me my contacts he didn’t have me try them on and see if I could see very well with them or not. He said just take these home and see if you like them. He was changing me to a new contact Lense I hadn’t worn before. Also I think that when you have an eye exam and they put those drops in your eyes to dilate them that they should tell you when you make the appointment you should make sure you have someone Else there to drive you home. My eyes were very blurry and I was uncomfortable driving home.
Dec 9, 2018
It was great to not have a long wait. Thank you for having respect for my time.
Dec 9, 2018
I have found this to be the epitome of a professional and organized practice. Each staff member seems to be very knowledgeable and no detail is overlooked. I have total confidence in the care I have received in the past and am looking forward to upcoming cataract surgery next month.
Dec 8, 2018
Dr. Bo is first-class, knows his profession, gives understandable expectations regarding the findings of the examination, and has a great personality.
Dec 7, 2018
All of the people there are so friendly and helpful. You don't have to wait long to get to see the doctor. He is so friendly and thoughtful.
Dec 5, 2018
Always a great experience
Dec 3, 2018
Great experience! Everyone was nice and helpful and most of all knowledgeable.
Dec 1, 2018
My brother and his wife have used Advanced Eye Center for years and highly recommended it to me when I moved into Smoky Springs. Here I have found many people who are impressed as well. My first experience was last November and I just had this year's exam on Tuesday. My experiences have been very positive and I recommend your firm to all newcomers to Smoky Springs who ask my opinion.
Nov 29, 2018
I always enjoy seeing Dr Ackerman, he's knowledgeable and personable.
Nov 25, 2018
Very friendly and very efficient
Nov 24, 2018
Very nice folks, comfortable waiting area.
Nov 21, 2018
I've always had a pleasant experience at Advanced Eye Center
Nov 21, 2018
Just getting started with you but so far so good...
Nov 21, 2018
The staff are always friendly and eager to make my exam go smoothly from beginning to end. I have been coming here for many years and have yet to encounter any problems.
Nov 19, 2018
Almost 1 1/2 hr wait....my time too valuable.
Nov 18, 2018
Thanks you scheduled me for 9:50 and it wasn't till 10:50 before I saw the doctor there was a long long wait after the technician saw me and then when I saw my doctor otherwise darker a command was wonderful and spent a lot of time with me
Nov 17, 2018
I had great service yesterday/ the best I have ever had
Nov 16, 2018
The clinic has very professional, reassuring personnel but is very busy and seems to be processing too many patients for one surgeon to undertake handling alone.
Nov 15, 2018
I was seen on short notice with eye allergic reaction. Very good care.
Nov 15, 2018
Drs & staff are friendly & knowledgeable.
Nov 15, 2018
It was a great experience got my first glasses Kevin and Rita were so helpful
Nov 15, 2018
Every one was courteous and friendly. The exam was fast and a great experience
Nov 10, 2018
Everyone does their jobs so well
Nov 10, 2018
Yu have been great at diagnosing problems. Right now it is sagging eye lids but the important one is: Both my wife and I have annual checkups. A few years ago Dr. Ackerman notices a very small spot in the back of her eye. He wanted to tracket it because he said it might be important. # months later we went back for a follow-up. He said he did not like the looks of the spot. He told us he was referring us to a Retina Specialist. he also said they might call him a "little old lady" but he wanted it looked at by a specialist. He was RIGHT! This small spot turned out to be Retina Melanoma. If he did not spot the problem in the early stages, we could have had some serious problems. The Melanoma was removed and we are please to have Dr. Ackerman as our Opthamologist.
Nov 10, 2018
Very competent and professional staff. Dr. Bugenske is excellent.
Nov 8, 2018
I love Advanced Eye Center.
Nov 7, 2018
Dr. Bugenske was friendly< professional, well versed, and thorough. God job.
Nov 4, 2018
I have been a customer at Advanced Eye Center for approximately 20 years. I have always received the best care from the doctors and the staff. Being a customer for 20 years says it all.
Oct 29, 2018
It is very professional and all employees are very nice.
Oct 28, 2018
everyone is quick,efficient, and nice.
Oct 27, 2018
Allowing earlier appointments seems to reduce the wait time; wait time seems to have improved which is always good. Examiners took time to answer questions and to ask questions!
Oct 27, 2018
The staff is kind and professional. I highly recommend Advanced Eye Center.
Oct 27, 2018
Appointment times are met. Staff is extremely friendly. Get thorough exam. Place is always immaculate! Highly recommend!
Oct 26, 2018
Staff is always friendly and pleasant.
Oct 24, 2018
I couldn't believe the quality of service I received
Oct 24, 2018
Everything went smooth and on time.
Oct 21, 2018
Staff very friendly and was a pleasant experience.
Oct 21, 2018
I am very pleased with my visit on October 17, 2017.
Oct 19, 2018
This is a great Eye Clinic, recommended to anyone. I have never had a bad experience with the staff or doctors.
Oct 19, 2018
Very pleased with my last visit to Advanced Eye Center. I have been a patient there for many, many years and have always felt I was given the best eye care available. Thank you Doris Lord
Oct 19, 2018
Every one was so pleasant and professional!
Oct 18, 2018
Everyone was very helpful and professional.
Oct 18, 2018
I do NOT like the online check in computer!!! It's definitely not appropriate for the elderly. I had to help an old man check in. The line was long, slow, and your staff sat at the desk like a stump on a log!!
Oct 17, 2018
I love Dr. Ackerman, he is thorough and will spend a lot of time answering all of your questions. He is very patient.
Oct 17, 2018
she spoke to me like I was a fifth grader. I did not appreciate being spoken to that way.
Oct 17, 2018
I don't like your new sign in system. I hope I don't have to scan in documents each visit when you already have the information.
Oct 17, 2018
I am very pleased with Advanced Eye Center for my vision exams and soon cataract surgery. Everyone is very pleasant and knows their job. I would recommend to anyone who needs their services.
Oct 14, 2018
I recommend dr. Ackerman for anyone of any age he has great knowledge he's also not just a good doctor but he has great I guess the word is bedside manner but he is a wonderful person he gave me hope when I know I don't have a whole lot with my eyes he's wonderful staffs okay I like them maybe one doctor in the office needs to learn some of his bedside manner though
Oct 14, 2018
Great experience wonderful staff and dr
Oct 13, 2018
Most times there is an excessive wait to see the actual dr,after the girls do their thing.
Oct 13, 2018
It was extremely cold in the office. I wouldn't have noticed if I didn't have to wait so long. I was called back right away, but had to wait 30 minutes before seeing the Doctor.
Oct 10, 2018
Hate your new sign in system. Very impersonal. senior citizens will definitely need assistance. No need for anyone to sit up front. Shame you are allowing a computer to replace personalized service
Oct 10, 2018
I highly recommend Dr. Robinson! He is kind and very professional. He answers every question I have and never seems rushed.
Oct 8, 2018
We could not received better care than we do from Dr. Ackerman and his staff. We are greatful for all of them.
Oct 7, 2018
Need to update call, text, email reminders. I have twice told staff I have not received any notice of upcoming visits. Last 2 visits, I had no reminder. Lucky I remembered. All of my other providers, provide follow calls, text, email, etc.
Oct 6, 2018
The technician that checked my eyes was friendly and knowledgeable. I trust Dr. Robinson's judgement.
Oct 5, 2018
I have been a client for years and have always been very satisfied with the services and products I have received from Advanced Eye Clinic
Oct 3, 2018
Friendly staff at the appointment. Incorrect strength trial contact lens left at front desk. Dr wrote it down wrong on my prescription, corrected & initiated the prescription as I checked out but didn't update my file. I believe that was the reason for the wrong lenses being left at the front desk for pick up. Called before noon and left msg for contact lens dept. Did not receive call back until next afternoon.
Oct 2, 2018
Advanced Eye Center staff and doctors are very professional. Appointment scheduling is very easy and they even text message reminders. They have many great styles of eye glasses to choose from and the staff is super helpful. I highly recommend this office!
Oct 2, 2018
Everything went well .Wait time a little long.
Oct 2, 2018
It's too soon, I have not even met Dr Ackerman yet I was please with his staff and his office though but will not meet him for a consultation until Nov 1st Ask me again after that or after my cataract surgery.
Oct 2, 2018
Always a pleasant experience. Staff is helpful, courteous, and friendly. Top notch service.
Oct 2, 2018
Despise the new sign in. Other Dr offices that use computers for sign in pass out individual tablets. No line up patients out the door signing in on two computers. Then give you a paper to fill out too. Very unprofessional.
Oct 2, 2018
Was very pleased with everything.
Oct 2, 2018
My last visit was not very good. The lady who checked me out had no personality whatsoever. She was very short with her answers to my questions. I have been a customer @ Advanced Eye Care for a long time. This visit made me wonder if the practice still wants my business. Mrs. Oliver (Debbie) seems to be the only one who actually cares about the patients in the front instead of making sure the money is collected. Dr. Bugenske does a great job. However the ladies checking in & out are the problems.
Oct 2, 2018
The new kiosk was in keeping with updating the check in process; however, they wasn't a sense of privacy. Also, there wasn't a pleasant and clear explanation of how and why to use the kiosk.
Oct 2, 2018
Very well organized today.
Oct 2, 2018
Great staff and Dr. Ackerman is the best.
Sep 10, 2018
The Staff did a great job returning my call for a same day appointment within 30 minutes of their opening for the day. Upon arrival, they asked lots of pertinent questions and listened to what I had to say about my sore eye. Dr. B was equally thorough and informative. After 35 years with another eye Dr. 45 miles away, I’ve found my new Dr. with great service and caring nearby.
Sep 2, 2018
Very pleased with Dr Robinson.
Sep 1, 2018
Dr Robinson is relatively new to me but I absolutely have been soooo impressed with his listening and feedback to me regarding my age-ing eye concerns (night driving etc)
Sep 1, 2018
It was my first time in the office and I really like it here, they really make me feel like my eyes are important and took the time to assist and advise me on my vision.
Aug 31, 2018
Friendly staff, full n complete exam and no wait time with appointment
Aug 27, 2018
I feel that the processes at the Advanced Eye Center were streamlined and made my visit there an informational and relatively short one. The eye care assistants, for a lack of knowing their actual title, were friendly and courteous of their patient. I had Dr. Bugenske as well who was friendly and willing to answer any questions I had.
Aug 23, 2018
Great staff, good facility
Aug 23, 2018
All the technicians and doctor were so friendly and upbeat.
Aug 23, 2018
My appointment time was prompt and everyone was extremely nice.
Aug 19, 2018
The office was clean and everyone was extremely nice to deal with.
Aug 19, 2018
I always have a positive experience when going for my exams at Advanced Eye Center from each staff member. I appreciate the extra care and thorough time to keep healthy eyes.
Aug 18, 2018
I've been a patient for over 25 years and have always been treated well. Dr. Ackerman and staff are true professionals. The office and environment is top notch.
Aug 17, 2018
Staff and doctor so very helpful and nice. Great environment. Hardly no wait time.
Aug 15, 2018
Well pleased with the service. Called right on time for my appointment.
Aug 13, 2018
Rita Gillespie was such a huge help when guiding me through the process of getting the right glasses to meet my needs. She is extremely knowledgeable, professional, and truly goes above and beyond in helping you make the right choice.
Aug 11, 2018
Dr. Ackerman was great and so was his assistant Donya. Very thorough in explaining the options. After I got home I didn’t realize how long it would take my eye dialation was going to take so long (it was the next day before back to normal), wish they would have told me this would happen.
Aug 11, 2018
Dr Robinson did a great job with my eye exam. I can no longer deny that I have a need for readers.
Aug 9, 2018
Everyone was very pleasant - from the person that greeted me all the way through to the person that filled my prescription. I have the VSP Plan and they were able to take care of me here and the glasses were affordable.
Aug 9, 2018
Always extremely customer friendly from the minute you walk in the door. My appointment was later in the day and not one single employee made me feel like they were rushing to get me out of the office. I appreciate this office so much and their great service.
Aug 6, 2018
Wasn’t happy with the $25.00 charge for writing prescriptions that I will never use.
Aug 5, 2018
Dr. Ackerman is very caring and at the same time a true Professional of his profession. I have never met a more thoughtful doctor. I can honestly say that I look forward to each visit. He really listens and explains everything clearly and in depth so that when you leave all of your questions are answered and you leave knowing more than when you arrived. I agree with his values too.
Aug 5, 2018
Visit was professional and staff was very helpful. I do not understand the $25 charge for the glasses prescription that I do not need.
Aug 4, 2018
My visit was the first with Dr. Bogenske (patient at your office for many years) To my surprise - I loved her - She was so informative - professional and made my visit a nice experience -
Aug 3, 2018
I got in on time, got good examinations and clear explanations.
Aug 2, 2018
Staff courteous. Dr was great.
Aug 2, 2018
Staff and doctor were awesome! Loved the way I was greeted and treated the whole time I was there
Aug 2, 2018
As usual I was very pleased with my visit. The staff is very professional and courteous.
Jul 27, 2018
service is great and the workers are reat too
Jul 26, 2018
One surprise, a $25.00 charge never had before. Have no idea why
Jul 25, 2018
Staff is very friendly and knowledgeable. The only negative is the wait time. Even with an appointment, which is required, I still was there almost 2.5 hours for an eye exam. At least the facility is comfortable.
Jul 25, 2018
Brittney Meeks in the optical center is AWESOME!!! She worked with me on finding the perfect pair of glasses and I am so proud of our decision. She spent time with me, helped me narrow down from a variety of 8-10, and gave me very good feedback on how to determine the perfect ones! Please pass this on!
Jul 20, 2018
Everything was on time, did not like the $25 extra charge not covered by insurance. I have Medicare and gap insurance, still did not cover all of the charges.
Jul 19, 2018
Been coming there for years. Wouldn’t go anywhere else
Jul 18, 2018
Very thorough eye exam and staff experienced during all aspects of my visit.
Jul 18, 2018
Been coming since 1995 This is a new thing to me looks like it working
Jul 15, 2018
I will never go to a mall For eye care again
Jul 14, 2018
Very accommodating to my special testing and documentation needs.
Jul 14, 2018
Doctor Ackerman and staff are above reproach. I am so glad I found this eye center I am yours for as long as I have life.
Jul 13, 2018
This team is so efficient. They work together like a well-oiled machine, everyone doing their job in a timely manner, with great professionalism and graciousness.
Jul 12, 2018
I found each provider to be professional and interested in my personal needs and exam.
Jul 9, 2018
Always treated with courtesy and respect. Billing receipt needs some work no itemized bill to name or show tests charged for.
Jul 3, 2018
have absolutely no gripes
Jul 1, 2018
Dr. Ackerman was extremely professional and unhurried in presenting the diagnosis and long term expectations.
Jun 30, 2018
Staff is fantastic but waiting time is poor
Jun 29, 2018
The staff and doctors all ways have a great attitude and respect for patents.
Jun 28, 2018
Everyone at Advanced Eye Center is very friendly & professional! No long wait time to see the dr.
Jun 15, 2018
Awesome Customer service. These folks know what their doing. Have never been more satisfied
Jun 13, 2018
I enjoyed meeting Dr. Robinson. I think he is a very good, caring person and feel comfortable entrusting my eye care to him.
Jun 12, 2018
great team of assistants to Dr Ackerman. thorough and courteous
Jun 10, 2018
This is a doctor's visit you don't dread because of the efficiency and friendliness of staff and knowing your eyes are in good hands.
Jun 10, 2018
I've been coming to Dr Robinson for years and have always felt he was very thorough and easy to talk to. Great place! Plus they have great selection of my favorite Maui Jims.
Jun 7, 2018
Advance Eye Center is very good place to go and the workers are very efficient
Jun 7, 2018
This office staff and Doctor are great.
Jun 1, 2018
Been going to Advance for almost 20 years
May 25, 2018
I’ve been coming to Advance Eye Center since 2003.
May 21, 2018
Advanced Eye Center is a one stop shop for any eye problem. Their work is quality and the attitude is very friendly. Good place to go.
May 20, 2018
The wait time has improved tremendously. Staff very friendly and made sure I got to the right area
May 13, 2018
All of the personnel are so friendly and helpful. The technician explains every procedure to me. Dr. Ackerman is very kind and thorough.
May 13, 2018
Smiling, pleasant staff. Very informing and pleasant. Gave a sense of being very professional and capable of their servive
May 12, 2018
Very friendly... puts me at ease
May 10, 2018
Very nice facility and great and friendly people
May 9, 2018
Very friendly environment.
May 9, 2018
Dr. Ackerman is always interested and caring. He gives you adequate time to discuss any issues you may have. His staff is both professional and personable and performs like clockwork. Couldn’t ask for better treatment
May 8, 2018
Very friendly knowledgeable staff. They answer questions and try to help patient.
May 7, 2018
Every person with whom I have had contact has been courteous, friendly and professional. My eyesight is much better because of the treatment that I have received at Advanced Eye Center. Dr. Ackerman is the best. I can't imagine going elsewhere for eye care.
May 7, 2018
Freindly professional Staff
May 7, 2018
Very friendly stuff, doctor took time to see me
May 7, 2018
Great place. Been going there many years. mps
May 7, 2018
I honestly cannot say enough good things about my experience. I finally had some of my decades-long conditions explained to me in a way I understood, everyone was extremely helpful, the office staff ran the place like a well-oiled machine and the people in the glasses section were miracle workers on my broken glasses!
Apr 19, 2018
The staff are very friendly and professional. The eye doctor I saw was very nice and knowledgeable of what she is doing, gave proper answers when questions were asked.
Apr 18, 2018
I did not have any wait time and was in and out in 30 minutes. Dr.Ackerman is great.
Apr 16, 2018
Very pleased with visit. Thank you
Apr 14, 2018
The staff is very friendly and helpful. The online appointment reminders are a great help.
Apr 12, 2018
This was my first visit to this practice as I had decided to change eye doctors. They were short handed with two employees out so that lengthened my wait time. I was pleased to see a sign in the waiting room that said, "If you have waited 30 minutes and have not been called, please ask at the desk". This gave me the assurance I could ask without being impatient. Once I was taken in to be seen, there was almost no wait time. The process moved very quickly and professionally. I will return to this practice and so will my husband.
Apr 9, 2018
I didn’t feel Dr. Ackerman spent enough time with me. He didn’t check my eyes for glaucoma. He just brought this lady in, looked at my eyes for less than a minute and said yes u have cataracts. U need them removed. U don’t drop that information on a person. I was mad at myself for not asking him why he didn’t examine my eyes for glaucoma.
Apr 9, 2018
Great customer service from all employees. Dr Ackerman is a genius. I am 65 years old and have 20/20 vision. There is always very little wait time and he takes a lot of time answering questions and reviewing my chart. I am very pleased.
Apr 7, 2018
Much improved experience. Everyone was very helpful and seemed to know what they were doing. They didn't mind answering questions. I did not get the feeling they were just trying to "herd me through". That means a lot.
Apr 4, 2018
good place. We've been going here for over a decade and appreciate the professionalism.
Mar 30, 2018
Excellent Dr., been seeing Dr.Ackeryman many years.
Mar 29, 2018
Professional environment and staff
Mar 28, 2018
Extremely pleased. Both Chrissy and Dr. Bugenske were very professional and explained their findings and the options to my complete satisfaction. I am looking forward to my appointment with Dr. Ackerman to discuss cataract surgery.
Mar 25, 2018
Very well run office. I wish my GP ran his office this well.
Mar 24, 2018
Excellent staff and doctor.
Mar 22, 2018
I had a wonderful experience at your office. Everyone was professional and friendly.
Mar 22, 2018
I am so appreciative of the rapid response Advanced Eye gave to me. I had an "event" happen with my eye the night before and I called, was not able to see my usual Dr. but saw another and everyone that helped me was very comforting and supportive in helping me and reassuring me everything is OK.When I asked for certain tests not be run unless needed that were fine with taking care of the most important.
Mar 22, 2018
Everyone was very pleasant. Wait time in the the exam room waiting for the doctor was very good, only about 15 mins.
Mar 22, 2018
Dr. Robinson and the ladies were very friendly and caring. The service was prompt. Thank you all.
Mar 21, 2018
Such nice and friendly staff!
Mar 18, 2018
Received with courtesy and professional maner Thanks for getting the problem identified and for correction being scheduled.
Mar 16, 2018
For several years I have been a highly satisfied patient at Advanced Eye Center; my experiences there are always top shelf. Everyone I have encountered from office staff to technicians to doctors are knowledgeable, friendly, and in all ways professional. I have been examined by all 3 doctors and confidently recommend each of them. Last summer I had cataracts removed from both eyes. The surgical team is impressively organized and thoroughly capable; their gentleness encouraged me and put me totally at ease. The surgery was successful and I have recommended Dr. Akerman to several friends.
Mar 15, 2018
Great experience! Would recommend!
Mar 12, 2018
Very courteous, enjoyed my consultation.
Mar 12, 2018
I have been a patient since 1996 Great practice
Mar 10, 2018
Great caring and friendly staff. Dr Ackerman is tops !!
Mar 9, 2018
Always received excellent service and care. Pleasant personnel and Dr. Robinson has seen me when I needed a visit between regular times.
Mar 8, 2018
I have thoroughly enjoyed my experience with Advanced Eye. Everyone was professional and timely. I have complete confidence in my vision care!!!
Mar 7, 2018
pleasant staff great doctor takes his time with patience
Mar 3, 2018
Was told to be there at 1:20pm, appt. was 1:30 I arrived at 1:10 they took me back at 1:40 finished at 2:50. Said they did not see patients until 1:30 Also surprised me with a $25.00 charge when I have full insurance coverage.
Mar 2, 2018
I am new to Georgia and have glaucoma. I needed to found some doctors that deal with that type of condition. I found Advanced Eye care from my primary care Doctor. I got in within a week! I know right unheard of. I was greeted promptly and they were very nice as well as caring. I went through with some test and then met the Doctor. He was very kind and caring. He suggested I come back for another test in a few months. I had a very pleasant experience.
Mar 2, 2018
Enjoyed meeting Dr. Robinson Impressed with him and his staff.
Mar 2, 2018
Great service and personal attention
Feb 26, 2018
Great office and staff! I love Dr. Robinson and the staff at this office, they have been very accommodating and helpful!
Feb 26, 2018
Very good patient care and attention.
Feb 25, 2018
knowledge and up to date
Feb 24, 2018
good doctor, very personable. fully aware of medical history.
Feb 24, 2018
Very professional and informative and a pleasant experience
Feb 24, 2018
From the moment I entered the office till the moment I left I was treated with absolute professionalism and a smile. The atmosphere was professional and extremely friendly and welcoming. The frame shop was Top Notch and had plenty of choices.
Feb 23, 2018
Very good . Clean environment. Good people.
Feb 22, 2018
Always a great experience. Friendly and caring atmosphere. Had cataract surgery and they explained the process in detail. Would highly recommend you to friends and family.
Feb 21, 2018
The eye exam seemed very thorough. I didn't have any major needs--it was an appointment to get set up with a new eye center and to get a fresh supply of contact lenses--but the doctor and aide impressed me. They were polite and knowledgable.
Feb 17, 2018
We are always pleased with our visits to Dr. Ackerman and his staff. We have always appreciated their prompt service as well as pleasing personalities. We would not think of using any other Eye care service.
Feb 15, 2018
Everything was good the service!! The people was nice as well
Feb 14, 2018
Was very stressed about vision changes. Dr Robinson allayed my fears and diagnosed ocular migraines. Great professionalism by him and all his staff and was a great experience!
Feb 14, 2018
I am pleased that Dr. put me on different eye drops to halt the progression of my eye issue and it seems to be working well, My eyes kept getting worse under former eye doctor in Indiana, yet he did not change eye drops. So glad I moved here and am getting much better eye care.
Feb 14, 2018
I was so happy with this annual visit at Advance Eye. My wait to begin testing was reasonable, as was dialation, testing, and visit with Dr Ackerman. The entire procedure was only about an hour. I felt that the entire team respected my time.
Feb 11, 2018
At 0800 hrs I spoke with the receptionist about an issue with my left eye. Slight concern with what was happening. Not expecting to be able to see anyone until the following week, this was Friday morning, imagine my surprise when she offered me a 0840 hrs appointment. While there the staff conducted a complete eye exam and put my concerns to rest. This is great customer service. Rita in Optical turned me on to your company several years back with great service on a Saturday when I was desperate and I was convinced. Thank you.
Feb 8, 2018
Did not understand why I had to pay $25.00 for my prescription when I told the lady I might look around for glasses and might not purchase my glasses at the shop there. She said I had to pay for the appointment. I thought I had paid for that.
Feb 7, 2018
very well explained from DANYA AND DR ACKERMEN About cataract surgery
Feb 7, 2018
Always get great service, everyone is always friendly,and willing to help.
Feb 5, 2018
Great people, the latest equipment, punctual and efficient, they really helped me
Feb 2, 2018
Very knowledgeable staff and doctors they're all very nice clean facility
Feb 1, 2018
Great service on time llusten
Feb 1, 2018
I have been coming to the Advanced Eye Center for a number of years now. They now remind me by text of my appointment. The appointment was right on time. I always feel they are very thorough and take time to answer all of my questions.
Jan 31, 2018
Very satisfy with the recommendations and guidance
Jan 29, 2018
Professional friendly staff and always and always treated like family
Jan 27, 2018
very informative and friendly
Jan 24, 2018
perfect performance by your people
Jan 24, 2018
Since coming to Dr. Ackerman for the last 25 some years there could be no other. Always kind, considerate, and a joy to visit. Wish him the best always.
Jan 21, 2018
Blanca G was very efficient. I appreciated her demeanor and politeness in walking me through the process. Dr Robinson was very thorough and detailed in his visit with me. Rita in the Optometric area has always been very thorough and effective in discussing the new prescription with me.
Jan 21, 2018
This is the third appt. I have waited over 2 hours. I won't return. There has to be a clinic that provides better service.
Jan 20, 2018
I feel like I am always treated with tender loving care when I visit AEC. I feel like family and know the employees - Most of the employees have been there for many years - The attention and professional care is excellent !
Jan 20, 2018
Everyone was very friendly. Very short wait time. Got in for same day appointment.
Jan 18, 2018
Elisabeth was very, very nice. Very professional and knowledgeable.
Jan 17, 2018
Staff takes time to go over my plan and what's going on, what to expect with vision. Eye Glass department very supportive in choosing frames and very clear about insurance coverages
Jan 15, 2018
This was my first eye exam with Advanced Eye Care and it was a very pleasant experience. Everyone was very nice and professional.
Jan 12, 2018
No long waiting and very Knowledgeable staff
Jan 8, 2018
Easy annual check up. In and out in a little over 1 hour.
Jan 6, 2018
Dr Bugensky and the technician were both very personable and professional. Truly enjoyed my visit. Rita in the optical department is always the best!
Jan 5, 2018
I really love the friendly staff
Dec 29, 2017
The staff was very friendly& caring! The nurse that did the testing was very proficient in her work & had a caring attitude.(I have had a nurse in testing my eyes that was very ugly..almost like she hated in job)
Dec 26, 2017
I enjoy my visits and the friendly atmosphere of the Assistants and Dr. Ackerman
Dec 24, 2017
The staff and the doctors treat patients with respect, answer questions giving time and attention to each patients individual needs. Both my son and I are patients of two different doctors at Advanced Eye Center. We both have had good experiences when coming in for our appointments. From the first encounter at reception to the checkout, everyone is pleasant and helpful.
Dec 23, 2017
Thank you for the care you have given us over the years.
Dec 22, 2017
I appreciatr the throughness of my exam.
Dec 21, 2017
Brittney was the best so kind and informative!!
Dec 21, 2017
Prompt, courteous service.
Dec 21, 2017
Excellent in every respect.
Dec 17, 2017
For 12 years now, friendly but professional, competent, wish was a bit closer to my home, but well worth the drive
Dec 17, 2017
Staff is very friendly and attentive. Very caring and welcoming.
Dec 16, 2017
Excellent staff and providers; very helpful and informative. I have been a patient at this office for many years.
Dec 16, 2017
WAY TOO MUCH TIME WAITING TO SEE A DOCTOR.
Dec 16, 2017
Very please with how everything came out.
Dec 15, 2017
Very firendly very informative and very much needed
Dec 15, 2017
Thank you for the prompt and full service ..see you next year..
Dec 14, 2017
We had not been for an eye exam for several years. When we made the appointment, we were a little apprehensive since we were seeing a new doctor. It was for no reason! The buses and staff put us at ease very quickly. They were kind and treated us very professionally. We appreciated the kindness and will no longer have concerns when visiting here. Thank you!
Dec 10, 2017
Great team, Waiting time in examination rooms has improved greatly
Dec 10, 2017
Friendly and informed service.
Dec 8, 2017
Very professional yet friendly
Dec 8, 2017
Extremely professional. The most organized and friendliest staff one would ever hope for.
Dec 6, 2017
Very good personal service
Nov 30, 2017
On time with appointment and friendly people
Nov 30, 2017
We were very satisfied with the professionalism of all the members of your staff. Also important to us was the fact that we were actually seen at our appointment time and didn't have to wait.
Nov 24, 2017
Very well pleased. In and out fast. Very pleasant staff.
Nov 23, 2017
Love this office. Love Dr. Ackerman!
Nov 23, 2017
TRUST. Trust is a very important when dealing with your vision and I trust Advanced Eye Center without question.
Nov 21, 2017
Our family has used Advanced Eye Center for several years and highly recommend them! We've used all departments and have had great experiences each time.
Nov 16, 2017
I got in about on time. The process was quick, efficient and I got assurance my eyes are being evaluated well.
Nov 12, 2017
Yes I am very pleased with the service we received
Nov 10, 2017
Was extremely disappointed in my last office visit. I drive 100 miles one way to come to the office and I had made an appointment to see the doctor. When I arrived I saw a technician for the pre-exam and then that’s all I saw. Never did get to see a doctor at all. I have been coming to advanced eye center for many years but I feel like they didn’t want me back.
Nov 10, 2017
Everyone was very friendly and helpful. I love Dr. Ackerman's personality - he likes to kid and so do I! I liked it that he offered to put me on cheaper eye drops in the future.
Nov 10, 2017
Very professional and thorough.
Nov 9, 2017
Always been done right by the Doctors and that is important to me.
Nov 8, 2017
Very professional! Very courteous.
Nov 8, 2017
Excellent and efficient staff, Dr. Ackerman is the best. Office runs pretty much on time. No long sitting and waiting.
Nov 5, 2017
My scheduled eye exam took 2 1/2 hours, and the building was cold enough to hang meat--altogether a very unpleasant experience.
Nov 5, 2017
Very friendly and knowledgeable staff.
Nov 1, 2017
I appreciated the friendly way I was treated, and the timely way you run the office with regards to my appointment time. Also, Dr. Ackerman was the best, did not rush my visit, and gladly answered all my questions.
Nov 1, 2017
If you are looking for the best eye care, then you don't have to look too far. Advanced Eye Center in Gainesville is the one to go to. Highly recommend.
Oct 28, 2017
As always, everything was top notch during my recent visit. We are always treated courteously and professionally. We have been patients about three years and our eye care has been exceptional! None better than Ackerman!
Oct 28, 2017
five star. runs like a well-oiled machine
Oct 28, 2017
everyone is so nice especially dr bugenski
Oct 26, 2017
quick, professional and friendly
Oct 25, 2017
Short wait time to get friendly experienced service.
Oct 22, 2017
Great friendly staff. What I wondered, however, is why the cataract presentation is give before seeing the Doctor and determining whether or not it is required.
Oct 14, 2017
I plan on a 3 hour wait from start to finish. I worry Dr Ackerman is overworked and he cannot spend enough time with each patient. I like your emails.
Oct 14, 2017
Upon receiving a recommendation from my health provider for Advanced Eye Care, I was able to schedule an appointment for the next day. The testing staff was friendly, quick and accurate. When Dr. Robinson came into the office I was impressed with his professionalism. Unlike some health providers, Dr. Robinson; sat, looked me in the eye and talked to me about my situation without hovering over a computer ignoring me. Kudos to him!
Oct 13, 2017
Advanced Eye Center was very responsive to my requests, and provided great care at a wonderful value!
Oct 8, 2017
Everyone was very professional. The doctor prescribed eye drops for my "itchy" eyes and it is certainly helping.
Oct 8, 2017
On line notifications are OK, but not text.
Oct 8, 2017
I appreciate that Dr Robinson doesn't seem rushed and provides thorough care and patiently answers any questions I have regarding my eye health.
Oct 5, 2017
I was absolutely blown away by the way I was treated at "Advanced Eye Center." Everyone from the front desk to the doctor all treated me as if I was the only one there, and that definitely was not the case. I have already recommended this center to others. I plan to always use them in the future.
Oct 5, 2017
The service was great and staff was very nice. I did not have Insurance so they gave me 40% off which was great. Thank you so much. God Bless
Oct 4, 2017
A 5 star rating for an efficient professional medical facility!! The Dr. (Ackerman) and entire staff were helpful and accommodating during my entire visit!!!
Oct 4, 2017
My nurse/office tech was EXTREMELY helpful this visit. She was very knowledgeable about your products (contact lens, etc.). The only reason I rated the scheduling as I did was because I really wanted to see Dr. Ackerman and had to reschedule -his next available appointment was in December of this year.
Oct 2, 2017
Christy and Dr. B were both excellent. This was my first time there, and they both made me feel very comfortable.
Oct 1, 2017
Everyone is always helpful, sometimes a bit shy, but always courteous. Sometimes the front desk appointments (phone people) need to make notes to file & pass on to appropriate personnel the patients understanding of tests being done so that eveyone is in the loop on what the patient thinks the appt is about.
Sep 29, 2017
I was very happy with the way the staff treated me.They we're very helpful.i didn't have to ask for anything.Dr Robinson was very kind.i felt very comfortable during my visit there.Rita Jarrard.
Sep 28, 2017
Very friendly environment , No hassle, wet professional , my eye is a lot better already
Sep 27, 2017
First rate operation that can handle all your eye care needs.
Sep 24, 2017
the best eye care place i have ever been. staff is always nice and helpful, doctors are professional, and the facility is clean and nice to be in!
Sep 24, 2017
I am always seen in a timely manner very close to my appointment time. Very friendly doctor and all staff.
Sep 23, 2017
The doctors and staff are friendly, professional, thorough and efficient. I went to the 'fast' eye clinics at the local mall for years, and did not realize the difference until going to the Advanced Eye Center. I am very pleased with the service and care they provide, and love my new reading glasses and prescription sun glasses.
Sep 8, 2017
I was seen in a timely and professional manner
Sep 4, 2017
The Advanced Eye Center is operated efficiently by all Staff members with whom I have interacted as a patient. They are quick to remind us of appointments several days in advance so we do not forget them. The entire staff is courteous, pleasant yet professional and attentive and answer any questions pertaining to our optical concerns.
Sep 1, 2017
It was my first visit. The waiting was long, the waiting room cold.
Aug 31, 2017
Everyone was very cordial
Aug 30, 2017
In depth eye examination and latest technology.
Aug 27, 2017
Quickly took care of my eye problem
Aug 26, 2017
The office staff, nurse and doctor were friendly and professional
Aug 24, 2017
Dr. Robinson was a great improvement over my Dr last year. He had a very down to earth demeanor and was gracious in explaining our eye health to my husband and I. It was my husband's first visit and he was really impressed with the "old fashioned good care " that Dr. Robinson provided.
Aug 23, 2017
I've been somewhat disappointed when told by office staff that the trial pair of contact lenses ordered would take only a few days to arrive. It's been over a week and have yet to be contacted about lenses 🤔
Aug 19, 2017
Was NOT offered dark glass after eyes dialated. It was VERY bright outside...fortunstely I had some dark glasses in the car. Makes me wonder about having cataract surgery at yor pracrice. Also had to wait a long time to see dr.
Aug 18, 2017
I enjoy the online. Enjoy the birthday and holiday well wishes.
Aug 17, 2017
A nice friendly place. Patience answering questions.
Aug 14, 2017
Loved my eye doctor and love, love Rita with picking out Glasses!
Aug 13, 2017
Appointment took nearly 2 hours
Aug 12, 2017
It is always such a friendly place and everyone is very professional.
Aug 12, 2017
I was very pleased with the provider. However a new tech was being trained, who didn't seem confident in setting up the equipment and it made me uncomfortable. The new tech had poorly groomed fingernails with bright pink polish that was partially scraped off each nail. They didn't look sanitary enough to be placing drops in my eyes. Medical providers, who have patient contact, should always have well groomed nails. If polish is worn, it should be clear or neutral. It would be nice if you had a policy in place so your techs have a more professional appearance.
Aug 12, 2017
I am very pleased with the courtesy and care I received from Advanced Eye Care.
Aug 6, 2017
Very friendly, professional staff!
Aug 6, 2017
Very impressive of the Staff and Doctor ...
Aug 3, 2017
Great check up especially after having a TIA 3 weeks ago.
Aug 2, 2017
Smooth, easy and pleasant visit. No waits, staff was very polite, techs patient and helpful, and Dr Robinson wonderfully attentive to me and kind during thorough exam procedures. His explanations for my first glaucoma test were clear and strategic, and I appreciated his immediate review and explanation of results. Wonderful physician and well run office. Thank you
Jul 31, 2017
All the staff are helpful and accommodating.
Jul 31, 2017
None better than Doctor Ackerman. Staff are pleasant and atmosphere pleasing.
Jul 28, 2017
Dr. Robinson and his associates were very thorough while examining my eyes. They noticed a lot of change in one of my eyes and went to work to find out the cause. Dr. Robinson and the staff are extremely caring and have a wonderful "bedside" manner.
Jul 26, 2017
All the staff, from reception to scheduler, and all professionals in between, were most pleasant and helpful Thanks,
Jul 20, 2017
I was happy that the wait time to see someone was reduced - I used to wait too long! I really liked the new lady doctor; can't remember her name.
Jul 14, 2017
Dr Robinson is wonderful. This is the first time that I have been completely satisfied with my vision with contacts. I can say I had a wonderful experience.
Jul 12, 2017
Thanks so much for your prompt scheduling and helping me see better!!
Jul 10, 2017
Appointments are easy to make, and each technician who helps/examines me is well-trained, professional, and courteous. Dr Akerman is exceptional. Though he has a busy practice, he always affords of all the time I need to explain and answer questions. He examines carefully and recommends conservatively based upon his vast experience and expertise, my medical history and expected outcome. Many thanks to everyone at Advanced Eye Center; I highly recommend.
Jul 2, 2017
Prompt, professional, and courteous. When you work as a sales rep every minute of the day is valuable. The staff and providers in this office got me in and out of my eye exam while explaining my options very well.
Jul 2, 2017
I did enjoy the quickness of my appointment this time--got out in under an hour from sign in to sign out. I understand it may have been because of having a Friday appt. I will definitely try to get Fri appt from now on!!
Jul 2, 2017
Dr Ackerman takes the time to give great detail on our eye health. He is patient and gives you all the opportunity to ask any questions or concerns.
Jul 1, 2017
This was my first visit at Advanced Eye Care with Dr. Ackerman. My purpose was evaluation of cataracts and discussing surgical options. For full disclosure, I chose Dr. Ackerman based on the recommendation of my niece, Gayla Bleckley, who is employed by him. The staff was professional, friendly, courteous and helpful. Dr. Ackerman was quiet thorough in explaining the various procedures and options available. All my questions, especially those regarding my vision post-op, were addressed satisfactorily. Dr. Ackerman was knowledgable and most delightful!
Jun 30, 2017
friendly people and very competent doctor with great attitude made it a pleasant experience
Jun 30, 2017
Great service, great people, friendly atmosphere, fast service
Jun 29, 2017
Had a wonderful experience
Jun 29, 2017
I have never been disappointed at the level of service by the Doctors and Staff here.
Jun 29, 2017
On time for appointments. Excellent service and very professional.
Jun 28, 2017
No wait time! The entire staff is friendly and efficient.
Jun 28, 2017
Always professional and friendly
Jun 17, 2017
Everyone was very professional and had great personality. Tara in product was great.
Jun 16, 2017
Friendly, courteous, guinue interest in my eye care and a prompt email response from the doctor himself about a concern of mine with solar eclipse eye protection.
Jun 15, 2017
Doctors and support people are all a class act
Jun 15, 2017
Pleasant experience! Most eye clinics use dilation solutions that really bother my eyes. The dilation solutions that AEC uses, doesn't bother me. I even have to ask if they have dilated my eyes.
Jun 14, 2017
It has been one week since surgery on my left eye and I must say that I am a little disappointed. I thought it would be a good bit clearer but i still have a lot of blurriness in the left eye.
Jun 13, 2017
Service was very fast. The people were all very helpful and polite..thank you
Jun 12, 2017
Dr. Ackerman is great... I've been a patient for more than 20 years. He seems to always be on the cutting-edge (no pun intended). Only two issues: appointments run too long because staff isn't on time; they'll attempt to switch you off to a staff optometrist unless you insist that your appointment be with Ackerman, who is a qualified optholmolgist M.D. Otherwise, this ts the place to go for quality eye-care.
Jun 11, 2017
Thank you for keeping me in the loop. I am looking all the time email to keep up with my appointment and best wishes. Thank you and God bless.
Jun 11, 2017
LOVE THE OVERALL PICTURE - FRIENDLY STAFF, FAST SERVICE, NO PRESSURE TO PURCHASE
Jun 8, 2017
thorough exam I am not really used to critiquing doctors' appointments, so I really don't know what to say. I feel as though I was given a thorough exam.
Jun 7, 2017
Prompt, courteous service ... a pleasant experience!
Jun 4, 2017
Need more help in area where you buy glasses
Jun 3, 2017
Staff was very friendly and thorough in explaining what they were doing.
Jun 3, 2017
I barely had time to sit down and fill out my paperwork for the optomitrist before being called for my initial vision screening.
May 26, 2017
I have been coming there now 9 or 10 years I really like the service, and everyone is really nice. When I get my glasses my eyes and head don't hurt for weeks afterwards either. I can put them on and it is just like wearing my old ones except can see a lot better.
May 21, 2017
Everyone was professional got along well with each other and friendly to customer
May 20, 2017
The staff is always friendly and knowledgeable. We love Dr. Ackerman and feel he is the best in his field
May 20, 2017
Professional yet friendly. Dr Ackerman did my cataracts plus treated my macular degeneration. He always explains treatment plus listens to your concerns.
May 19, 2017
Waited 45 minutes. Like yours, my time is valuable. When I note the wait time with the receptionist, magically I was seen
May 17, 2017
Everybody is helpful and nice.
May 16, 2017
Service was fast, efficient, friendly & thorough!
May 16, 2017
I was very pleased with my visit from the moment I walked through the door, until I left. The staff was so friendly and professional that I will definitely be using their services in the future.
May 13, 2017
Dr. Ackerman is wonderful. He knows my eyes. The girl that did my first exam was great. She got me in and did all the tests I needed done in a timely manner
May 12, 2017
Very organized great results
May 10, 2017
Great place wouldn't go anywhere else
May 7, 2017
very professional and the staff is courteous.
May 6, 2017
Was pleased on my first visit here.
May 5, 2017
I have never been there and the service not great,
May 4, 2017
I felt confident in the information provided and that it was given in a professional, informative manner.
Apr 26, 2017
We had a very pleasant visit the staff was very helpful and kept us informed at what they were doing to our eyes .My husband and I was very pleased with Dr Robinson
Apr 26, 2017
Very nice office and great staff. Dr Ackerman was personable and thorough. My husband and I have been going to this office for 8 years, we are both very pleased with our experiences. Dr Ackerman did husbands cataract surgery and will be doing mine when I am ready.
Apr 26, 2017
excellent Doctors and staff
Apr 25, 2017
Definitely would recommend your services to others. Have already done so on several ocassions.
Apr 25, 2017
The everyone was great, thank you very much.
Apr 24, 2017
The visit was timely and progress quickly Will be back for Sept check.
Apr 22, 2017
Very professional and courteous staff, from the front desk to the Dr to the vision store.
Apr 20, 2017
I have been going here for years and I like the service and everyone is very friendly and on time.
Apr 18, 2017
Professional in every detail and helpful in answering my questions.
Apr 17, 2017
We have great trust in Dr Ackerman and his staff. We have always been treated fairly and efficiently.
Apr 16, 2017
I was amazed at how seamlessly things went and how welcoming and cheerful everyone is in your office. I couldn't believe I was in and back out in less than an hour.
Apr 8, 2017
Dr Robinson and entire staff were excellent.
Apr 7, 2017
The size of the font is very difficult to rad since I am visually impaired/
Apr 7, 2017
I like the friendless there. Mi love watching tv too
Apr 5, 2017
Great eye care place. Would totally reccomend.
Apr 3, 2017
I was very satisfied and appreciate the good communication with Dr. Ackerman
Apr 2, 2017
Very helpful and the speed of service was great.
Mar 30, 2017
excellence service and explainations of problem
Mar 26, 2017
Excellent customer service. Employees who care and interact with customers.
Mar 25, 2017
Didn't have to wait too long & total visit went by quickly & efficiently!
Mar 23, 2017
Overall GREAT experience! The office got me in same day to help relieve my eye pain! Doctor was knowledgeable and took his time to answer my questions. The staff was friendly and very thorough!
Mar 22, 2017
Friendly response at front desk.
Mar 18, 2017
I enjoyed meeting Dr. Robinson for the first time. He was kind and courteous. I am always concerned about driving with my eyes dilated. I hope you will encourage patients to wait a while before driving if no one is with them.
Mar 18, 2017
Knowledgable, efficient, friendly
Mar 17, 2017
Thorough and knowledgeable.
Mar 12, 2017
Reply
In and out very quickly with a clear description of the condition of my eyes, changes indicated in my prescription and a good understanding of the care needed with in the next couple of years.
Mar 11, 2017
I return every year as the overall experience has always been excellent.
Mar 11, 2017
I was treated wonderfully well by everyone. My wait was brief. My eye exam was thorough and I was very encouraged by the diagnosis and prognosis. I just miss Dr. Spears.
Mar 11, 2017
Reply
I was a patient of Dr. Wiseharts and was nervous about having a new doctor work with me with my eyes. But when I met Dr. Robinson and saw the gentle and kind person he was, I know I made the right choice of my eye doctor. His personality is one of a caring doctor and he speaks softly.
Mar 9, 2017
My wife, my self and my sister have been patents of Dr. Ackerman for many years and have recommended to many of our satisfaction with your practice.
Mar 9, 2017
Very professional and friendly.
Mar 8, 2017
Everyone was very friendly and attentive. Dr Ackerman spent plenty of time discussing my dry eye issue. Great experience!
Mar 7, 2017
Great people. Courteous staff. They take time to answer questions.
Mar 6, 2017
I went to Advanced Eye as new patient on an Emergency basis. The receptionist was very efficient & see me up with an appointment within the next hour( it was lunch time when I first went there). I saw dr Robinson who was very through.
Mar 5, 2017
I was at the office a little before 9. My appointment was at 9. I was not called into the first room until 9:30. After several tests done were done, I then waited for Dr. Ackerman. I left the office at 11:30. That's too long.
Mar 1, 2017
Dr. Bugenske is very thorough and cheerful. Her smile lights up the room.
Feb 26, 2017
Always pleased with the service I receive.
Feb 23, 2017
I was given a timely appointment to take care of my eye concerns. Dr. Robinson took care of my problem with appropriate care and a prescription.
Feb 18, 2017
Yall should have glasses that Medicare covers.
Feb 16, 2017
I liked Dr. Bug.... sp?? very much. She was very professional and at the same time extremely friendly. She made me feel comfortable. She took time to explain what she found wrong. She did leave me hanging about a previous injury to my eye (an unknown happening to me) in that she did not tell me what exactly she saw from the injury.
Feb 15, 2017
In the past a visit to your office took 3 Hours. This last visit was only 1 hour and 25 minutes. which was good.
Feb 15, 2017
Reply
The personal treat you with a smile and take the time to answer your questions.
Feb 12, 2017
The wait was too long to be seen.
Feb 11, 2017
Every one wants to help, great attitudes!
Feb 9, 2017
The entire experience at this office is amazing.... always thoughtful, helpful, and most importantly, they treat you like you are literally part of their family.
Feb 9, 2017
I have never had any problem with your center including the staff and docs and phone service. Thank you for your attention and care.
Feb 6, 2017
Very friendly at the front desk. Great tech and Dr. Optical girls are fabulous! Very satisfied patient.
Feb 5, 2017
Kind people in all points of my exam.
Feb 4, 2017
Friendly and knowledgeable. Minimal waiting on time appointment.
Feb 3, 2017
My appointment went well & I got out in good time
Feb 2, 2017
Your facility is always so clean. Never had to wait long. Doctors always explain diagnosis. Your optical department is always very helpful and friendly, especially Rita. Highly recommend to my friends.
Feb 1, 2017
I was seen and taken care of in a very timely and professional manner.
Feb 1, 2017
I arrived early and was taken and tested early
Feb 1, 2017
Nice professional examination and service.
Jan 31, 2017
Very friendly and professional
Jan 27, 2017
The friendly and excellent cordial reception as well as the treatment received by the staff of Advance Center does provide me with immense satisfaction and proud to be a patient.. Thank you so much.
Jan 25, 2017
Absolutely a terrific team and very well organized. I feel totally at ease when I attend my appointments and also know that I am in very good hands. Keep up the excellent good works!! Many,many thanks. Michael F. Spratt
Jan 23, 2017
I think the office overlooks appointments which in turn makes the doctor always behind. Also, I would like to see another ophthalmologist in the practice since it takes so long to get an appointment with Dr. Ackerman.
Jan 22, 2017
Exam went well and results were thoroughly explained.
Jan 21, 2017
I have been going to Advanced Eye Center for over 20 years and would go no where else. Best eye doctors around
Jan 17, 2017
Dr. Ackerman took the time to explain contacts and surgery benefits. He gave me the options I need to make the right decision.
Jan 16, 2017
Dr Ackerman is simply a great person and I trust him. That is an important factor in deciding whom to see when needed.
Jan 15, 2017
Very pleased with the overall service.
Jan 13, 2017
The people are really, really kind and knowledgeable. I all always pleased with the staff and service.
Jan 12, 2017
I am 80 years old and have been using Advanced Eye Center for at least 20 years. The staff and overall service is second to none in my opinion. I live in Blairsville which is approx. 65 miles in far north Georgia. It is very well worth my drive to come to Advanced Eye Center. Claude H. Crisp-----
Jan 6, 2017
Very pleasant experience and friendly staff.
Jan 5, 2017
Brittany was very rude from start to finish. I do not ever want to have to deal with her again.
Dec 30, 2016
Doctor and staff very friendly. I appreciate the short wait time from when I sign in until I see the doctor.
Dec 29, 2016
Service is great. I am little upset that there is now a $25.00 fitting fee for contact lenses even though you already have contacts and your prescription doesn't change. How can there be fitting fee if no such service is provided?
Dec 27, 2016
Everyone is so nice, and professional. I have great trust in Advance Eye Care.
Dec 27, 2016
Very friendly and efficient. Answered all my questions.
Dec 26, 2016
I have always received professional and friendly service at each appointment. Dr. Ackerman and his staff are the best!
Dec 26, 2016
Overall waiting time over an hour is not good customer service.
Dec 24, 2016
I am very pleased with the services there. Improving the wait time would help. we understand the proble
Dec 18, 2016
I like getting my reminders by email
Dec 17, 2016
Very quick service....Dr Robinson was very informative of my needs!
Dec 16, 2016
I like my new Doctor - Dr. Elise.
Dec 16, 2016
I waited 2 hours to see the Dr. Saw him then because I tracked down one of the techs and asked how much longer. This was not in the lobby, but after my eyes were dilated!
Dec 14, 2016
Professional , competent, friendly A good place to trust eye care
Dec 10, 2016
I would not use the services of Advance if I did not feel, from experience, that the service is superior.
Dec 10, 2016
I have been completely satisfied with all experiences at Advanced Eye Center and everyone at the Center.
Dec 8, 2016
I have never been late for an appointment. You have never been on time for my appointments.
Dec 8, 2016
My check up this year was through, pleasant, and I experienced no long waiting as any part of the process, I am very happy!
Dec 7, 2016
Thank you for taking me promptly, and making the visit very positive. Have a great and Merry Christmas.
Dec 3, 2016
Staff is friendly and helpful. Scheduling i9s efficient and effort is made to accomodate
Dec 1, 2016
Excellent service and professionalism great people to work with
Nov 30, 2016
Very PleasedWith My Visit . All My Concerns Were Addressed.
Nov 30, 2016
Great professional experience.
Nov 29, 2016
First off, the Dr was great. He took his time, even though this was a routine check up. He made sure my questions were answered and provided thorough explanations. Every other contact left a great deal to be desired. Apparently at check in I should have been asked if I was getting contacts again or not and should have been provided a form. I was not asked, nor was I provided the form, thus I was not given the chance to explain that this visit was for glasses only, not for contacts. The women who did my initial part of the exam did a fine job, but was not exactly friendly. I was clear to both the nurse and the Dr. that I was not there for contacts that day, only for glasses. I was not fitted for contacts at my visit. At check out, the clerk tried to charge me for a contact fitting. I explained that I was not there for contacts, but was told I would have to pay anyway since I was fitted for contacts last year. I refused to pay and insisted that my prescription be only for glasses. The clerk then hands me a form that I was supposed to get at check in and told me to read it. My eyes had been DILATED. I could not read the form. The clerk then went to find another Dr (other than the one I had seen) and she signed off on me not paying for the "contact fee" and made a rather snide remark. I will not be back, nor will my family. I will not recommend you to anyone.
Nov 29, 2016
I was so pleased with your responsiveness to my eye emergency. Your staff gave me an appointment right away and were very kind and helpful.
Nov 21, 2016
5 stars for professionalism and expertise. Dr. Ackerman and Associate Physicians are the only practice I would trust with my personal eye care. The staff at the office, surgery center and optical department present the best in overall customer service, care and treatment.
Nov 20, 2016
Great service once I was able to get to the tech and Dr. Ackerman, but I was in the office a total of 3 hours! Just too long a wait.
Nov 19, 2016
completely satisfied for some years now
Nov 18, 2016
This is a great place. Doc Ackerman is the best MD I have ever known and the crew here is great!
Nov 18, 2016
Unprofessional. I had an appointment scheduled and arrived on time to find out my appointment was cancelled due to the doctor calling out sick. I hope the doctor feels better soon. My problem was with how the laxk of effort was made to let me know the appointment was cancelled. The lady at the front desk said the office called you to let you know the doctor would not be in. So I pulled out my phone and said what number was the call made from. She confirmed the number, which was on my caller ID, however the office did NOT leave a message and did NOT attempt to contact me at any point after that. I will not be returning. If your office doesn't have time to leave a message then I don't have time to spend my money at your establishment.
Nov 16, 2016
Your Specialist are the best!! They really know how to get the best outcome from surgery, with the latest equipment. The staff is all friendly and helpful. Thank You all so much. Mary Croy
Nov 14, 2016
Everyone is professional, not having insurance, appreciate deeply you working with me.
Nov 12, 2016
Staff is always professional. I have had 3 different doctors for 3 appointments, hopefully that will change. Main complaint is time. Always arrive on time and yet always there for obscene amount of time. This last appointment lasted 2 1/2 hrs! Reason I rated amount of time with patient good, time with doctor fine but amount of time waiting not.
Nov 12, 2016
Everyone is always nice, polite and helpful. Thanks for taking care of me and my eyes!
Nov 11, 2016
Almost a three hour wait for a appointment that was made a year ago. Not good in this area.
Nov 10, 2016
I had previously been a patient of Dr. Wisehart and was always happy with his care. I was very pleased with the exam I recently had with Dr. Ackerman. However, I had to schedule an additional appointment with him after I saw Dr. Bugenske because I felt that she rushed through the eye exam and did not give me a very comprehensive explanation for the problems I was having. When the problem continued, I felt it was necessary to schedule an appointment with Dr. Ackerman.
Nov 7, 2016
Always a pleasure to visit Dr. Ackerman and his staff, along with quick eye exam n consultation about my results.
Nov 6, 2016
Excellent people and service!
Nov 6, 2016
I was impressed at how my doctor answered my questions. However , no one addressed my loss of vision. I have been unable to see as clearly and mentioned it twice but the emphasis was on the pressure in my eye. . I still dont know if there is a connection.
Nov 5, 2016
Great team! They get you in and out, but evaluate you with care.
Nov 5, 2016
Have had great eye care for 20 yrs. would not go to another eye dr.
Nov 4, 2016
Advanced Eye Center has always been there for me. All employees are professional and friendly. I've now seen all the doctors and live them all. Thank you for being there for me.
Nov 3, 2016
No complaints whatsoever. Everyone has been friendly and courteous. I have the utmost confidence in both the Dr's and staff. Most importantly, I can now see very clearly.
Oct 28, 2016
Prepared, Professional, and Pleasant.
Oct 23, 2016
Excellent exam and quick service
Oct 21, 2016
All staff were friendly and helpful and knowledgeable. Thank you.
Oct 20, 2016
Dr. Ackerman took ample time answering my questions and explaining procedures to me. He is very friendly and easy to talk to. I feel very confident in his ability as an eye doctor.
Oct 18, 2016
I was disappointed in the waiting time in the waiting room for my appointment. I checked in at 1350 for a 1420 appt and was not taken back for pre-exam until 1505. A very long wait for an annual eye check up. If an emergency occurs it would be nice for the front desk to inform patients that they are running behind.
Oct 14, 2016
Since your asked. I am exceedingly pleased with Dr. Ackerman and his staff that assist in checking your vision. I trust him without question. However, I am less pleased with the office staff, those that handle the money end of the deal. My insurance is provided through my employer and we are currently in transition between one insurance company to another. As of the date of my appointment, 10/10/16 we did not have an Ins. group number or ID number. At that point all I could state was that my insurance is with United Healthcare and the broker is Turner, Wood & Smith. Debbie, with your office called them and they convinced her that the insurance was being installed and that we did not have the numbers yet. So, your office allowed me to go ahead with my appointment rather than re schedule. I greatly appreciate that. However, Debbie point blank told me to call the insurance company every day and ask for those numbers and as soon as I had them to call and let her know. I got to be blunt here, that really rubbed me the wrong way. I told her as soon as I had the information I would come by and give it to you folks. And now, 10/14/2016 Debbie is calling me asking about those numbers and telling me that the insurance company and or TWS should have them by now and that I need to call them and then call her. Again I told her as soon as I had that information I would bring it by the office. And again that really rubbed me the wrong way a second time. That's not a good thing. While Debbie has been very nice in conversation the underlying current is she needs those insurance numbers and she needs them NOW! That's my perception. Because of this I am strongly considering taking my business elsewhere. I don't want to change but I really don't appreciate how I am being treated. I am a man of my word and I can assure you that I will take care of the bill. Please feel free to contact me directly if you wish at 678-316-4537. Thank you. Randall Bales
Oct 14, 2016
Everyone professional and pleasant . Have been going to this office for 13 years. Would recommend Dr. Ackerman to my friends.
Oct 12, 2016
Office staff was very friendly, efficient, and professional.
Oct 8, 2016
Did not have to wait very long before being called. Exam was professional and courteous.
Oct 7, 2016
I have been a patient at advanced eye care for years.everyone is always helpful,professional and you are seen in a timely manner.i rate you very high.
Oct 5, 2016
prompt service, friendly staff
Oct 4, 2016
Overall I am satisfied. I did not have to wait as long this time as usual, so this is an improvement. Overall, the facilities were clean. I only rated cleanliness as Good, because the toilet in the bathroom was nasty. However, this could have just happened and when I informed the people at the desk they said they would have someone clean it right away.
Oct 2, 2016
Rita and Melissa did a great job. Rita has lots of knowledge and was helpful in our selections.
Sep 30, 2016
The staff and doctors are excellent
Sep 29, 2016
Treated in a timely manner
Sep 28, 2016
Am always treated respectively and workers are very courteous.
Sep 28, 2016
The staff at Advanced Eye Center are very corteous.. Rita assisted me and my husband in finding the perfect frames. Our visit was an overall positive experience.
Sep 26, 2016
I've been twice since Dr. Wisehart retired and have seen 2 different ones. I don't have enough experience to recommend anyone.
Sep 21, 2016
Reply
Advanced Eye Center is always very thorough. Their staff and facility is top notch.
Sep 20, 2016
I really enjoy dr Robinson!! Your staff is very good!!
Sep 19, 2016
Great eye exam, for diabetics.
Sep 19, 2016
Got very professional service from Dr. and staff.
Sep 19, 2016
Great service and the entire staff was very friendly and extremely helpful.
Sep 19, 2016
I was somewhat disappointed in the assignment of a DO instead of an MD. I was pleased with her demeanor and professionalism, but when Dr. Wiseheart retired, I specifically told him that I would like to be checked by an MD. Instead I was assigned a DO.
Sep 19, 2016
Dr Ackerman is always on time and with a detail report
Sep 19, 2016
Great staff, what a difference in vision!! Thanks
Sep 19, 2016
The wait between the in-processing and drops etc and the arrival of the Doctor always seems to be long.
Sep 19, 2016
Excellent staff, Doctor and patient relationship. Prompt to answer all my concerns with a friendly and easy to understand explanation with a recommendation to call if I have any problems from my dry eyes. Thanks for your kindness.
Sep 19, 2016
Knowledgeable staff. Wait time is sometimes excessive.
Sep 19, 2016
Very professional and very helpful with all my questions.
Sep 19, 2016
I don't have a problem with Advanced Eye Center. But my only concern is that each year I have to see a different person. (Eye Dr.) I do not like the fact I have to trust someone new each year. Thought that if I stayed with one place, I would have one dr familiar with me. Not the case here.
Sep 19, 2016
Reply
Great Staff!! Dr. Ackerman is excellent!
Sep 19, 2016