Reviews

Easy check-in, front desk staff very nice!

Jan 21, 2019

My child has been very happy with Advanced Dentistry. The dentist, Dr. Silva is very thorough and takes her time. Her assistants Tischa and Jen are absolutely phenomenal. They truly are a great asset to your office. Thank you to Dr. Silva and her wonderful staff for taking great care of my daughter’s teeth and for taking her anxieties of sitting in the dentists chair serious, while helping make her as comfortable as she can get. It means a lot to me as a parent.

Nov 8, 2017

Great Service ...friendly efficient staff ...my teeth are much whiter now ...Good outcome!

Oct 11, 2017

I have had many various oral surgeries and therefore have been to many dentists and offices. Dr. Silva and her office is by far my favorite! Everyone is kind and welcoming, very professional, and does great work. I love going there! There's also free Kuerig coffee!!!

Sep 14, 2017

All of the staff members are exceptionally friendly and concerned with treating patients both effectively and efficiently.

Aug 17, 2017

I provided all of the information in advance of the visit and specifically requested that they contact Aetna, my insurance, in advance of my visit for precertification. When I came to the office, I was asked to provide the information AGAIN and then had to wait in the dentist's chair for OVER AN HOUR while the technician called Aetna to complete the precertification. This was one of the worst patient experiences I have ever had.

Aug 16, 2017

The experience was wonderful! The staff was friendly and professional. I will be back to stay!

Aug 11, 2017

Dr Silvia and staff are amazing!!!

Aug 10, 2017

The personnel at the Advanced Dentistry is very professional and has a lot of knowledge. I would recommend this office to anyone who is looking to treat the TMJ problem.

Jul 26, 2017

The worst office Visit EVER! I went to this office for the first time. I made an appointment for my 8year daughter and myself at the same time so she wouldn' be waiting for me. I filled out the forms at home on line. When I got to the office I had to re-do the forms. They took my daughter in no problem. I however was there for two and a half hours and they NEVER cleened my teeth. She has to RE-DO the X-rays twice!! twice!! who redoes X-rays??? then they came in after 2 and a half hours and said they were not cleaning my teeth that I needed a deep cleaning...REALLY?!? SCAM ! I think so!! DO not go here!!

Jul 24, 2017

This was one of the worst doctor office experiences I have ever had!! I scheduled my appointment with my 8 year old daughter for the same time so she wouldn't wait long. You took her in quickly and treated her quickly and kindly however I had to wait for 2 and a half hours!! your girl keep retaking my X-RAYS!! Who does that?!?! and then you tried to scan me into some deep cleaning and would not even clean my teeth. I will tell everyone possible how unprofessional yourr office was. UNBELIEVABLE!

Jul 20, 2017

Excellent Dental Services, competent staff, great results.

Jun 30, 2017

The staff at Dr. Nelly Silva's Advanced Dentistry in Collegeville always make me feel comfortable, are happy to see me and professional. With their email and text messaging reminding me of my next dental appointment I've never missed an appointment. As I get older Dr. Silva keeps a close eye on my teeth wear and tear and capped two teeth recently that developed significant cracks in older fillings. I recommend this office wholeheartedly for anyone's dental care old or young.

Jun 13, 2017

Always a positive experience. Very friendly and professional staff. Very accommodating hours as well!

Jun 12, 2017

Had trouble filling out and submitting new patient forms online.

Jun 4, 2017

Great customer service, timely and friendly. The staff take the time to describe everything to you and make you feel as comfortable as possible. Beautiful facility. Would definitely recommend!

May 25, 2017

It was a pleasure to visit. I was made to feel at ease and comfortable. Every procedure was explained step by step. My pain level was a major concern. It had been awhile since I'd been to a dentist because of the horror story visits of the past. With the caring of Dr. Silvia and all her staff, I will be happy to return to continue getting my teeth back to feeling and looking good.

May 12, 2017

A warm, welcoming experience with excellent care!

May 12, 2017

Very happy to be new clients. Great first experiences from the front desk with Harley to Dr Silvia and her excellent team!

May 12, 2017

Very friendly and inviting

May 10, 2017

I am extremely pleased that my five year old son is excited to go to the dentist! He got a great report and was motivated to continue to practice good oral hygiene. Thank you to the staff at Advanced Dentistry of Collegeville for making his experience a positive one (again)!

May 5, 2017

A little annoyed by a wasted trip. Called to schedule an appointment for a lost filling and told the receptionist that I was in my 3rd trimester of pregnancy and if that would be a problem. She said that she would talk to the dentist and call me back if it would be a problem. I never received a call back, so I went to my appointment only to find out that they can't fix my filling until after mt pregnancy so they can take x-rays. Everyone I dealt with was nice, but this is very poor patient service.

May 5, 2017

Both the dentists and hygienists have been very kind and help explain any dental issues I've had.

May 3, 2017

It's been important to me to have a provider that has both adult and pediatric services. It has made for a very positive experience for my child knowing we both get our teeth checked and cleaned at the same place. The staff is very warm and friendly. You will have a very professional and enjoyable experience.

May 2, 2017

Dr Silva and her staff are the best,very friendly atmosphere.I would encourage you to consider Advanced Dentistry for your dental needs

Apr 25, 2017

Everyone is very kind and professional!

Apr 25, 2017

I love Nikki and only trust her with my Invisalign needs. I enjoy seeing Regina every 3 months for my cleanings because I know she is being thorough and will address any issues she sees without making me feel "forced" into paying for extra dental work. Both Regina and Nikki always explain everything to me and never make me feel bad for asking a hundred questions. I love them both!

Feb 11, 2014

I was in terrible pain when I left the appointment which is expected after two teeth pulled. It was agony. I did think I would have been given a script of some sort for pain and an antibiotic to prevent any infection. I am still in terrible pain and was up most of the night. Unfortunately I am having a surgical procedure next Thursday and cannot take Advil, Motrin or the like for seven days prior. I kind of also thought that the doctor would have spoken to me even briefly. Maybe I have overly high expectations.

Jan 17, 2014

Everyone I met was wonderful. They were very thorough and explained everything clearly. I would absolutely recommend this practice to any of my friends and family.

Nov 26, 2013

Dr Silva is the best; recently Jacqueline took care of my veneers and application very nicely ! All of the staff so nice and engaging. Great office.

Nov 14, 2013

Everyone was pleasant and helpful.

Nov 5, 2013

I have recommended your office to a neighbor who is looking for a dentist in the area.

Nov 5, 2013

My whole experience was great I didn't have to wait and the staff were very knowledgeable and friendly.

Nov 1, 2013

Jaclynne and I believe it was Daniel where absolutely the best with my daughter. And Dr. Silva was great! I couldn't ask for a better appointment I came in for a second opinion and I'm glad I did. Thank you to everyone there your entire team was awesome!

Oct 17, 2013

Melissa assisted me while waiting to see you and couldn't have been more accommodating and her compassion and professionalism made this trying situation for me very releived. Your whole staff that I met during my visit was extremely gracious to me. I'm very happy and pleased that I chose you and your practice. Kathy Lynd

Oct 16, 2013

This was THE best dental experience I have ever had! I will definitely continue coming here, as well as bring my husband. And I will highly recommend Dr. Silva and her staff to everyone I know!

Oct 2, 2013

The service on my teeth was great. Unfortuntly it was a special situtation and I can understand why you did not realize up front that there would be a problem with the insurance. However now I am stuck paying for the entire bill because there doesn't seem to be a way to be reinburesed for a temporary bridge. I am not sure I would have had the work done had I known I would have to pay the entire amt. vs. waiting until I got back to Mi. I know this is a special case but still unfortunate.

Oct 1, 2013

I was very impressed with everyone there,very polite very nice Made me feel at ease

Sep 26, 2013

everyone from the front desk back was terrific

Aug 30, 2013

Appt. went very well. I experienced no pain while having 2 fillings worked on that I was not expecting to have done. The process to use nitrous and novacaine works very well for people like myself who have had bad dental experiences before. Dr. Silva's practice provides me with the ability to take care of my dental needs without experiencing any pain. Thanks very much to Dr. Silva and her staff.

Aug 20, 2013

Very happy with our appointment :-)

Aug 7, 2013

I love the entire office, but I think your prices are too high. Even with the office insurance, I can not afford all the work I need done, with only Medicare to live on.

Aug 1, 2013

The staff were very welcoming and explained the procedures and made sure all our questions were answered.

Jul 10, 2013

The staff were very friendly and nice.

Jul 10, 2013

Yes, they could definitely change their.name from 'advanced' to AWESOME!

Jun 21, 2013

I tried scheduling an appt on the web from one browser and IP and it didn't get sent to the office, and also filled out the new patient info from a different IP and browser, and that didn't get sent to your office. There is an issue with the site. New patient, so a little premature for rating, but everything so far has been very positive.

Jun 20, 2013

Everyone that I encountered was very nice and friendly. There were 5 techs/nurses that worked on me and they made me feel comfortable. When it comes to the dentist I'm a baby, but they put me at ease. :) I really enjoyed my appointment.

Jun 5, 2013

The only reason I felt I was not explained my financial options was because a treatment plan is currently be reviewed and developed. The staff was great everyone was very accomodating to my anxieties.

May 22, 2013

Everyone was very knowledgeable and welcoming. Everything that was done was explained very clearly too!

May 21, 2013

I get too many reminders for upcoming appointments, even after I responded the first time. All else is good.

May 14, 2013

The was by far the most thorough and comfortable Dentist visit! All of the employees were very friendly and incredibly knowledgeable.

May 2, 2013

Should have been told that I would be responsible for a very large bill even though I have insurance. This was not a cosmedic procedure rather one I was told was medically necessary. Previously have highly recommended this practice; now absolutely do not. Will never return.

Apr 23, 2013

Mixed Reaction - Time Will Tell 1) If reception is on the phone when a patient enters, at least acknowledge the patient by smiling. 2) If a patient declares he/she is not interested in fluoride, don't push the issue. Did you know that fluoride stresses the thyroid so you shouldn't be pushing it on anyone w/ hypothyroidism. 3) Dr. Silva may be a competent dentist, but saying, "You'll be a high-risk patient because you won't take the fluoride treatment" was an uninformed attempt to persuade. 4) The high-tech tools are a plus. I will get a 2nd opinion before having the suggested extensive work done.

Apr 15, 2013

I am so glad that I found this office! Dr. Silva and her staff are all very knowledgeable and made me feel welcome, taken care of, and cared about.

Apr 11, 2013

I searched around for visalign braces and the only thing was that your prices were double of what another dentistry wanted and they were located in Royersford. Why such a big price difference?

Apr 6, 2013

I look forward to recommending Dr. silva to friends and family.

Apr 4, 2013

Suggest calendar invites through email. I live by outlook and Google calendars and it would be a nice addition to a tech savvy office like yours. Love the text message reminders. I just print out my calendars weekly and they are merged with work calendar.

Mar 27, 2013

Great atmosphere and wonderful care for the patient

Mar 27, 2013

The only thing and I probably should have said more, but was so nervous = talking all those medical terms - I would have like to know what exactly would need to be done other than my cleaning and having to put on a crown for my cracked tooth - what else was needed. Maybe it was said but again I was nervous so it might have slipped my mine - Dr. Silva and Regina were wonderful and eased my nervousness. Thank you.

Mar 26, 2013

I have to say Dr Silva and staff were excellent.I thank you

Mar 24, 2013

You have a nice coffee machine but no cups or milk or creamer.

Mar 21, 2013

felt very comfortable while there

Mar 8, 2013

Collegeville's best Dental practice

Mar 7, 2013

I feel tremendous sales pressure every time I do in for an appointment - like the goal of the visit is always to identify at least 5 more things that "MUST be done right away" so there is an endless sea of appointments and money spent. Whenever new things are identified that I "must" have, it turns out that other clients I know from the practice also were told they "must" have those things done as well. It makes me uncomfortable and skeptical. The actual dental work I have done is always fine.

Mar 7, 2013

Great dental visit. No wait. Thorough. Good explanations, took extra time to answer all my questions and spell out options. Very pleasant and friendly staff. like they are friends and they're always happy to see you.

Mar 2, 2013

I was actually going to write a letter about this and that's saying something since I am not the person to typically do that. When I finished and was paying one of your team members used the papers she had in her hands to shield her coughing. I was completely grossed out. You should always cough into your elbow area. Even your hands can be washed at least, lots of employees could touch those papers at any point. Let alone the customer!

Feb 26, 2013

Rebecca did a great job to ease my anxiety - explained all procedures. Suggestion: My previous dentist offered an ipod/earbuds to patients during procedures to help mask the sound of the drills and soothe anxiety.

Feb 1, 2013

Didn't receive toothbrush and floss which I have in the past and always looked forward to this. I thought maybe this was a policy change that you were no longer giving them to patients.

Dec 11, 2012

I felt a little nervous at first, but when given the nitros, I started relaxing. This being the first time ever getting nitros, and I have to say I had an overall "calm" dentist appointment, unlike the ones I've had in the past. Not to forget the dental hygienist was extremely nice and friendly.

Dec 4, 2012

I always enjoy my experience. The staff is friendly and the environment is comfortable.

Nov 8, 2012

I am so glad I found them online when searching for a new dentist closer to my home and work. WOW! The staff is super friendly, not to mention the adorable little dog who greets you! It's very friendly, casual and laid back but you're surrounded with the latest technology so you know you're getting the best care and are in good hands.

Oct 24, 2012

Very professional staff and comfortable waiting room.

Sep 19, 2012

Pleased with my visit as always! I wish that the evening hours were still an option, at least one day a week.

Aug 16, 2012

I liked the new hygenist -she was very knowledgeable and explained everything she did.

Aug 2, 2012

Mix up with what was to be done for my appt But doctor saw me anyway

Jul 12, 2012

Mia does an awesome job!!

Jun 28, 2012

It was great to see everyone! Congrats on a wedding day (today) and Dr. Silva's baby-on-the-way! Many blessings to all! Janine and the boys (all three...!)

Jun 20, 2012

Continue to enjoy going to the dentist, and have recommended you to family and friends. A great practice, friendly staff, and wonderful atmosphere!

Jun 12, 2012

i was very pleased with the work that was performed.

May 31, 2012

Staff is always welcoming and friendly. I feel valued

May 25, 2012

Everyone was very pleasant and helpful

May 24, 2012

I enjoy working with Mia, and she is a top shelf hygienist -- she makes me very comfortable.

May 22, 2012

I look forward to the friendly and professional service I know I will receive at Advanced Dentistry.

May 19, 2012

Mia is excellent!!! She explains everything that she is doing and makes you feel very comfortable. Dr. Silva also has a very calming nature that can calm even the dentist-phobic person.

May 15, 2012

Mia does a great job making you feel comfortable. Thanks again!

May 2, 2012

More "prizes" for the little patients. Anna proudly wore her medal all day at school after her appointment! ;)

Apr 26, 2012

Many thanks for great dental care!

Apr 23, 2012

Every time I come into the office and meet with Jess she is such a pleasure to work with. Very informative and caring. I would recommend the office to anyone intersted in a great dentist.

Apr 6, 2012

After arriving home after your visit I realized that you charged me for my visit when this service should have been covered by Amazonlocalvoucher. I contacted Amazon to clarify, in case that I misunderstood its value. I was reassured that I paid $50.00 for (per description on the voucher)Dental Exam with Teethe Cleaning and X-Rays already, and should not have been charged any additional monies. In fact, it seems that there was no deal at all as per your price sheet your service cost $200.00. You deducted $50.00 that I paid already and charged me additionally $150.00. I hope that this was simply a misunderstanding and I will be reimbursed.

Apr 4, 2012

Everyone very nice and very helpful :)

Mar 28, 2012

My visit was the best I have had to a dentist EVER. However, my hygienist frightened me.

Mar 21, 2012

Love Mia. Tell her I found my night guard and used it last night. Teeth feel good today. Thanks Julie

Mar 20, 2012

You get the star treatment in this office! Expertise at all levels of care and service. The tone and dynamics of the staff both set the client at ease and reflect an organization that is so good that it achieves high levels of professionalism and friendliness at the same time. I have already recommended this office to my son and neighbors, and I shall continue to spread the deserved, good word.

Mar 20, 2012

I am very impressed by Dr, Silva and her staff.

Mar 11, 2012

I wanted to try a new dentist and after two canceled appointments i was very skeptical about going. i decided to go since the scheduling associate was so appoligetic and sincere. i was very happy with the first visit. everyone was so nice an informative. they took their time explaining everything in detail. i had a very good experience and will definitly go back.

Feb 27, 2012

My husband and I were both very pleased with our first visit to you. When I was finished, I felt that my mouth/teeth were finally being looked after properly. Why didn't my last dentist find these problems even after I had complained about problem areas. Thank you!

Feb 24, 2012

Everyone there is ALWAYS friendly and courteous. Visits to the office are like seeing friends.

Feb 23, 2012

You and your total office staff "Rock"!!!! I can't thank you enough for making me feel comfortable and relaxed which is something I have never previously felt at any other dental office. I also appreciate how efficient the staff is. Thanks again for a great overall experience.

Feb 15, 2012

Everyone is very nice. Dr. Silva is great.

Feb 14, 2012

Not a fan of the online system for new patient information. Mia is great hygenist.

Feb 14, 2012

Dental assistant -Mia and Dr silva are very good and thorough. I just wish that they would explain financial options offhand, but they still might before they will do my bridgework.

Feb 11, 2012

always very pleasant employees

Feb 10, 2012

What a great place, I have never had such an experience at a dental office. I couldn't believe the time that was taken to go over the process. Thank you.

Jan 25, 2012

I would like to know more about the exact cost of cleaning, crowns, veneers and ortho. Also whether your in house insurance would be something of value to me on top of my current insurance (fidelio)

Jan 4, 2012

I felt pressured into receiving services that I didn't think I needed. The lady in charge of billing/financial arrangements was like a high pressure sales person and I didn't feel comfortable being put on the spot.

Jan 3, 2012

Excellent

Dec 17, 2011

I always have a very good experience.

Dec 6, 2011

Better explanation of entire program, sold on pros & never explained potential negatives. Questions on billing needed to addressed three times before answer was explained. Was happy in the begging but towards the end of treatment felt attention was neglected.

Dec 4, 2011

see above

Dec 2, 2011

The office is very nice and clean. The office staff and dentist are all very friendly. I would recommend this dentist to anyone.

Nov 1, 2011

Great experience every time. Dr. Silva's attention to detail helped me be even happier with my smile than I ever imagined.

Oct 22, 2011

Jen, Mia and D. Silva are all lovely and professional

Oct 21, 2011

One doctor key strength is virtually painless drilling, combined with client attentiveness. Still trying to get a handle on higher cost differential from last dentist (+15-25%) and last insurance which causes more out of pocket because insurance won't cover difference.

Oct 20, 2011

Great service, but the pressure to sign for new financial commitment is a bit much

Oct 11, 2011

While the expertise was evident I felt extremely pressured to purchase the cosmetic options being offered. Price were verbally presented but supposed supporting paperwork did not match leaving me questioning. What I was told and what I was given were very different. I also thought prices I was told were very high. Sorry to say that even my last auto purchase didn't seem as pressured. I'd still consider this firm for general dentistry but would insist on clear prices ahead of time but won't consider any cosmetic or elective work from this firm. All staff was very pleasant and overall I liked the doctor. She seemed to know her field and was very nice. Lastly I must say I have never in my life filled out so many surveys for something. I get the point but come on. RELAX!

Sep 29, 2011

I was late and your staff remained very gracious and provided service without any obvious hurry.

Sep 16, 2011

I went for a free consultation, and everyone was friendly and helpful. My procedure was thoroughly explained to me, including the price. I was very satisfied.

Sep 16, 2011

Mia is an excellent hygienist! She is gentle but thorough and very helpful in terms of guiding at home care as well. Thank you!

Sep 8, 2011

I was very pleased with Mia and her knowledge of the health of my gums and what the next steps would be.

Aug 31, 2011

I felt like I had been dealing with a used car salesman by the time I left. Staff was very pushy about additional services. Cancer screening (non-smoker) and teeth whitening. They were "running a one-day special" - not something you expect to hear at the dentist's office. Was mislead about what would be covered in the first "complementary" visit. Inquired about both cleaning and sleep apnea on the phone. The cleaning was not scheduled when I arrived at the office. Staff was very pushy about a $2800 appliance when I said I couldn't afford it.

Aug 25, 2011

no additional comment...everything was excellent!

Aug 24, 2011

Excellent! We are so happy we found Dr. Silva! We are excited about optimal oral health for our entire family!

Aug 24, 2011

Very friendly team. They make you feel at home and most comfortable. They answer all my questions with the utmost courteous and professional manner.

Aug 21, 2011

the people at this office always make you feel very comfortable

Aug 10, 2011

Mia did a great job with my cleaning!

Aug 4, 2011

A good dental experience especially for the person with dental phobias. I also like that additional optional services are mentioned but no pressure. Nice staff - very warm and welcoming. Dr. Silva is friendly and makes me feel comfortable and less nervous about being there.

Jul 26, 2011

I was quite pleased with the office staff and the dentist. I get very upset when I need to go to the dentist that I can't seem to understand all that is said to me. It might help to send this information home to me along with cost and time line. You would think at 64 I would be over this fear. Linda

Jul 11, 2011

the overall meeting was excellent. i have some very unusual problemd with my teth which over time left them in very bad shape. the dentist was exceptionally patience and understanding of my situation and was willing to work with me to get the restorative work done at a pace that i afford. she was willing to also work with my other dentists on my situation to bring about a great outcome. thanks again. for honestly answering my questions and giving e a viabiable direction to proceed to get the restoration i need thanks

Jul 8, 2011

I have my teeth cleaned here as well as some dental bonding that I was extremely happy with. Yesterday was my first day with my invisalign trays so i'm very excited with the upcoming months and seeing my progress. I would recommend Advanced Dentistry in Collegeville to anyone!

Jul 7, 2011

Job well done. Everyone's so pleasant from start to finish. A great experience!

Jun 27, 2011